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Reviews of The Spread Eagle Hotel

3 out of 5
The Spread Eagle Hotel
Cornmarket, Thame, England

Reviews

7.4

Good

Rating 10 - Excellent. 64 out of 262 reviews" "
Rating 8 - Good. 104 out of 262 reviews" "
Rating 6 - Okay. 57 out of 262 reviews" "
Rating 4 - Poor. 25 out of 262 reviews" "
Rating 2 - Terrible. 12 out of 262 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff
Stayed 1 night in Mar 2024

6/10 Okay

Greg

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
It needs updating, radiator not working in our room did say but person on desk not really interested, breakfast ok
Stayed 1 night in Mar 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Crawford

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The hotel is very tired and desperately need an update. The blind in my room did not work the bathpanel was taped in place and there was no bath plug. No info in rooms regarding Hotel (e.g. WIFI code) The bed was very comfortable and linen was clean. Breakfast was mediocre at best. I don't think I will be back
Stayed 1 night in Mar 2024

6/10 Okay

Timothy

Liked: Staff & service
Staff were nice, but the hotel itself is pretty drab.
Stayed 1 night in Feb 2024

4/10 Poor

Caroline

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Was upgraded as Room 6 very small and old fashioned. Not happy to pay £5 to park in the hotel car park (hotel doesn't own the car park behind it). This could, and I am sure will once again, become a destination hotel and I'm aware that renovation work is ongoing. Staff are very friendly and helpful. Best situated hotel in the town (central). I wish the hotel success in the future.
Stayed 1 night in Jan 2024

4/10 Poor

Paul

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Bad stay
Stared before and this time was given a room just up the stairs. Got in the room and looked very old and rundown. Piece of wood strung between 2 walls with 1 coat hanger on it. Window had an old set of blinds that just did not work, windows were old and would not shut and the rain (not hotels fault) was dripping down from a faulty cutter on to the window making a hell of a noise. So asked to be moved which they did. Second room I was given again up stairs walked in and the ceiling had a great split in it with water pouring through down on to the bed. Asked to be moved again. They gave me one of the garden rooms which was OK just dated and dull. On arrival with another guest at the same time. no one was at reception. Hit the bell no one came. called the number given if reception empty and it rang the phone at reception. In all waited 15 minutes before someone came to book in. Had breakfast included so went down and 3 other people there with one waitress who gave the impression that she would rather be elsewhere. Overall very poor and needs shutting down or refurbing. will not be staying there again.
Stayed 1 night in Jan 2024

10/10 Excellent

william

Stayed 2 nights in Dec 2023

6/10 Okay

David

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

10/10 Excellent

Michael

Very good
Stayed 1 night in Dec 2023

8/10 Good

Paul

Stayed 1 night in Oct 2023

6/10 Okay

Roderick

Stayed 1 night in Oct 2023

10/10 Excellent

julie, glasgow

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

Sam

Cold shower
Stayed 1 night in Sep 2023

8/10 Good

Kirstine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noise pollution
The hotel was fine . The sad thing is the pub across from room 15 was so ridiculously loud till 02.00 hrs . No one could do anything about it . Spoilt our weekend
Stayed 1 night in Sep 2023

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
swerve it if you can
Very tired hotel
Stayed 1 night in Aug 2023
Response from Bryan Williams - General Manager on Aug 12, 2023
Dear GuestThank you for taking the time to post a reviewBy giving us anonymous review it does not allow us to improve on our services by not knowing what room you stayed in or what paritcular problems you felt gave is 2 out of 10If you want to give us more feedback please do contact the hotel directlyKind regards

10/10 Excellent

S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Bryan Williams- General Manager on Aug 7, 2023
Dear Sthank you for your 10 out of 10 reviewIts much appreciated by the teamWe do hope you will visit us again in the futureKind regards

2/10 Terrible

Tony

Stayed 1 night in Aug 2023
Response from Bryan Williams- General Manager on Aug 7, 2023
Dear TonyThank you for posting a 2 out of 10 reviewI would appreciate if you could clarify what about your room and service you felt you needed to score the hotel so lowKind regards

8/10 Good

Simon

Business traveler
Liked: Cleanliness, staff & service, room comfort
Spread eagle staff are great. Rooms are clean and good standard. However the hotel is in need of paint and new carpet
Stayed 1 night in Jul 2023
Response from Bryan Williams- General Manager on Jul 30, 2023
Dear SimonThank you for your feedbackThe hotel is over due for a face lift which we will commence this winterHope you wedding went wellKind regards

4/10 Poor

Sergio

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Needs modernising, is understaffed, but the the personnel available on the 2 days that I was there, done everything to make me feel comfortable and very very helpful.
Stayed 2 nights in Jul 2023
Response from Bryan Williams- General Manager on Jul 30, 2023
Dear SergioThank you for your feedbackthe hotel is over due for a refurbishment and we will commence one this winterGlad the limited team members we had on duty where helpfullWe are currently recruiting more staff to join the teamWe hope to see you again if you visit ThameKind regards

8/10 Good

John

Stayed 2 nights in Jul 2023
Response from Bryan Williams - General Manager on Jul 12, 2023
Dear JohnThank you for your 8 out 10 score for your recent stayWe are glad you enjoyed your stay with us.The team are looking foward to welcoming you back in the future.Kind regards

10/10 Excellent

Devon

Stayed 1 night in Jul 2023
Response from Bryan Williams - General Manager on Jul 11, 2023
Dear DevonThank you for the 10 out of 10 reviewIts much appreciated and I am glad you enjoyed your stay with usKind regards

10/10 Excellent

Alison

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We found the spread Eagle to be a very friendly hotel. Breakfast was delicious. would recommend.
Stayed 1 night in Jul 2023
Response from Bryan Williams- General Manager on Jul 4, 2023
Dear AlisonThank you for taking the time to post a 10 out of 10 review for our boutique hotelGlad you found the hotel very friendly and breakfast deliciousWe are glad you would recommend usKind regards

6/10 Okay

Chris

Liked: Staff & service, room comfort
Disliked: Cleanliness
Value market town hotel...
This is just a tired hotel. The staff and management are friendly enough, the bed was comfy, fan appreciated, the food was good, and breakfast excellent, it just needs a head to toe refresh. Covid and Brexit obviously hasn't helped and getting experienced staff seems to be a challenge. But the component parts were all good enough and if you want to stay in Thame, this is a great option. Thank you for looking after us.
Stayed 1 night in Jun 2023
Response from Bryan Williams- General Manager on Jun 27, 2023
Dear ChrisThank you for taking the time to post a review its really appreciated we get a balanced feedback from our guestsGlad you found our team friendly and breakfast excellentThe hotel does need a refresh and we are starting slowly to reinvest in the property after a very difficult 3 yearsWe do hope you visit us again in the futureKind regards

4/10 Poor

Amanda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very disappointing
Very disappointing. Stayed in an Economy room. On arrival a dirty towel in the room. Asked for a replacement never received. Bathroom very outdated. Room very outdated with terrible dust under the bed. We have stayed in many hotels and one of the worst. Will not be returning.
Stayed 1 night in Jun 2023
Response from Bryan Williams- General Manager on Jun 22, 2023
Dear AmandaThank you for taking the time to post a review and sorry to hear you did not find your room up to our normal high standard of housekeeping I will share this with teamThe last 3 years have been difficult due to covid restrictions and the on going affect about getting good quality staff and the cost of livingi am sorry to hear you feel you would not return to our hotelKind regards

6/10 Okay

Robert

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Needs a lot of improvement decorating wise. Public bar and restaurant were good. Stair ways and hall ways needed a good clean and vacuum. Bathroom door did not close. Blown plaster and damp on ceilings Decor in room needs updating, lamp shades were tatty and not even straight.
Stayed 1 night in Jun 2023
Response from Bryan Williams- General Manager on Jun 13, 2023
Dear RobertThank you for taking the time to post a review The hotel is tired and overdue for a refurbishment which we have started. We have had some water damage in that room which has not been dealt with the day after you stayThe carpet up to the top floor is a challenging colour and even after vacumming looks like we have not cleaned it. We are hoping this year to get new corridor carpets as getting wornI will however speak with our housekeeping team on ensuring the light shades are straight and they ensure they increase how regular they vacuum the carpetsRobert thanks for your feedbackKind regards

4/10 Poor

phill

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort
Hotel in town It’s never been good hotel,would not stay there more than one night if no where else. Food not good eat in town, service to match Room was very cold glad was not winter.
Stayed 1 night in May 2023
Response from Bryan Williams - General Manager on May 19, 2023
Dear PhilThank you for taking the time to post a negative reviewYou where asked on check out if every was okay and you indicated you has enjoyed your stayYou did not make any of the comments you have metnioned above which I find very disapointingWe do hope you will visit us again in the futureKind regards

6/10 Okay

Sarah

Business traveler
Liked: Staff & service
Great location and nice staff but needs investment
I like staying in this hotel as the location is great for going out in Thame. However, it is becoming quite run down now and really needs facelifting in all of the bedrooms. I also wish that proper curtains could be invested in, because the tiny blinds on the huge front facing windows, really do very little to keep light out of the bedroom. the staff here are very friendly and helpful
Stayed 1 night in May 2023
Response from Bryan Williams- General Manager on May 18, 2023
Dear SarahThank you for your feedback we have started doing a light refurbishment which is on goingThank you for the comments about our friendly and helpful staffWe look forward to welcoming you back to the hotel in the futureKind regards

10/10 Excellent

Victoria

Stayed 1 night in Nov 2022
Response from Bryan Williams- General Manager on Apr 28, 2023
VictoriaThank you for your 10 out of 10 scoreI will share it with the teamWe look forward to welcoming you back to the hotel in the futureKind regards

10/10 Excellent

Ian

Stayed 1 night in Apr 2023
Response from Bryan Williams- General Manager on Apr 24, 2023
Dear Ianthanks for your 10 out of 10 scoreGlad you enjoyed your stay with usWe look forward to welcoming you back to the hotel in the futureKind regards

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Bryan Williams- General Manager on Apr 20, 2023
Dear PatriciaThank you for your 10 out of 10 Glad you enjoyed your stay with us and we look forward to welcoming you back to the hotel in the futureKind regards

10/10 Excellent

Thomas

Stayed 1 night in Apr 2023
Response from Bryan Williams- General Manager on Apr 15, 2023
Dear ThomasThank you for your 10 out of 10 reviewWe look forward to welcoming you back in the futureKind regards

8/10 Good

Sandra

Stayed 1 night in Apr 2023
Response from Bryan Williams- General Manager on Apr 15, 2023
Dear SandraThank you for taking the time to post a reviewGlad you enjoyed your stay with usKind regards

8/10 Good

Sandra

Stayed 1 night in Apr 2023
Response from Bryan Williams- General Manager on Apr 15, 2023
Dear SandraThank you for taking the time to post such a review and glad you enjoyed your stayKind regards

8/10 Good

Tracey

Stayed 1 night in Feb 2023
Response from Bryan Williams- General Manager on Feb 20, 2023
Dear TraceyThank you for taking the time to post a reviewWe glad you enjoyed your stay with us and we look forward to welcoming you back in the futureKind regards

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
threadbare carpets and mould
If you like threadbare carpets and mould then this hotel has it all. Everything was tatty,
Stayed 1 night in Feb 2023
Response from Bryan Williams- General Manager on Feb 20, 2023
Dear GuestThank you for taking the time to post a reviewhowever it would have been easier if you had of given your name and we could check the room you stayed inThe hotel is tired and like all hospitality and Tourism business we have had a tough time between covid and brexitThe company have in the last 6 months started to reinvest in the propertyWe look forward to welcoming you back in the futureKind regards

10/10 Excellent

Stuart

Stayed 1 night in Feb 2023
Response from Bryan Williams- General Manager on Feb 10, 2023
Dear Stuartthank you for taking the time to post a review and we are glad you gave us top marks of 10 out of 10We look forward to welcoming you back to the hotel in the futureKind regards

6/10 Okay

Laurence

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Quite rundown. Good location in centre of town
Stayed 1 night in Jan 2023
Response from Bryan Williams- General Manager on Feb 1, 2023
Dear LaurenceThanks for your feedback glad you enjoyed our locationThe hotel like many hospitality business has had a very tough 3 years due how the government have chosen to give us much harder conditions to work underWe are hoping now as things have got back to normal to get some more investment into our property this yearKind regards

10/10 Excellent

Victoria

Stayed 1 night in Jan 2023
Response from Bryan Williams- General Manager on Feb 1, 2023
Victoriathanks for your 10 out of 10 scoreits much appreciated from the teamKind regards

6/10 Okay

Teagan

Liked: Cleanliness, staff & service, room comfort
4 night stay.
Bryan and the staff were very friendly, and while the quality of the room was to be expected from a historic building, the place is in need of a deep clean throughout the building, and 2 out of 3 of our curtains were broken along with the fan in the bathroom that didn’t work, but I’ve read they’re slowly renovating so look forward to that as the place has a lot of potential. Breakfast was nice each day (we stayed for 4 nights over Christmas) but PLEASE change the coffee at breakfast. It was incredibly stale and awful each morning, I do think the bravilator bonamat coffee machine from 70’s used for breakfast could use a deep clean (or replacing) is the reason for this. Shame when there’s a full barista style coffee machine on the bar not being used. We weren’t alone on this as many tables around us each morning also complained about the coffee. We were told house keeping wouldn’t be available over Christmas Day (fair) but then our room wasn’t attended too any other day. The tap for the basin has definitely not been cleaned in some time. The girl on the desk was happy to give us fresh towel and toilet roll though. Otherwise a pleasant enough stay.
Stayed 4 nights in Dec 2022
Response from Bryan Williams- General Manager on Dec 30, 2022
Dear TeaganThank you for taking the time to post a review and I am glad you found the team very friendlyI am sorry to hear that you had a problem with stale coffee i will bring this up with our breakfast this is usually caused by making to much coffee to early and its like stewing teaThe housekeeping team where off on Christmas day but we have not been providing a daily housekeeping service since 2020 and we will review this in 2023I am sorry you felt the room was both tired and dirty. The hotel is very tired and when this happens in a 15th Century hotel it also feel dirty but our standards of cleaning are very strong.We look forward to welcoming you back to the hotel in the futureKind regards

8/10 Good

Ryan

Stayed 1 night in Dec 2022
Response from Bryan Williams- General Manager on Dec 30, 2022
Dear Ryanthanks for taking the time to post a review scoreKind regards

6/10 Okay

Nigel

Stayed 1 night in Dec 2022
Response from Bryan Williams - General Manager on Dec 21, 2022
Dear Nigelthank you for taking the time to post a score on hotel comIt would be more intresting to know why you scored us so lowregards

8/10 Good

Ian

Stayed 1 night in Dec 2022
Response from Bryan Williams - General Manager on Dec 21, 2022
Dear Ianthank you for taking the time too post a review I am glad you appeared to have enjoyed your stayKind regards

4/10 Poor

PETER

Disliked: Staff & service
Disapointing.
Our room 30 was as expected in an listed hotel, wonky floors and ceiling which not a problem.. The furniture was scratched and chipped as was the paintwork on the window. In all the room was tired. The bathroom was quite large but the wash basin was only suitable for a loo and not really suitable for a bathroom. The biggest surprise was that NO room service was to be provided during a 3 night stay. Due to COVID restrictions which did not appear to be in place anywhere else in the hotel. This seemed odd to us as in other hotels we have stayed in since the pandemic room servicing was done , even during periods of social distancing, dining pods and mask wearing. Breakfast was not bad, but at times service was slow.. If you travel by car make sure that you pay for car parking at the hotel otherwise a fine is payable.
Stayed 3 nights in Nov 2022
Response from Bryan Williams- General Manager on Dec 2, 2022
Dear PeterThank you for your feedback and sorry you felt disappointed with your room the top floor of the hotel including room 30 was one of the first set of rooms the hotel refurbished a number of years ago and with a very difficult 2.5 years of restriction imposed on us by the government our sector has really suffered to recover including a lack of team members which the hospitality, tourism and retail sector are all suffering with since brexitI thank you for your feedback and will take your comments on board with our teamWe do hope in the future you will visit us againKind regards

8/10 Good

Justin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite we stayed in was clean and tidy. Staff were polite and friendly. Breakfast was lovely
Response from Bryan Williams- General Manager on Dec 2, 2022
Dear Justinthank you for your positive feedback and we are glad you enjoyed your stay and found the staff polite and friendly and breakfast lovelyWe do hope to see you again on future stay in ThameKind regards

10/10 Excellent

Kim

Stayed 1 night in Oct 2022
Response from Bryan Williams - General Manager on Oct 4, 2022
Dear KimThank you for your 10 out of 10 score on your feedbackWe are glad you enjoyed your stay with usWe hope to see you again in the futureKind regards

10/10 Excellent

Michael

Stayed 1 night in Sep 2022
Response from Bryan Williams- General Manager on Sep 24, 2022
Dear Michaelthanks for you 10 out of 10 reviewmuch appreciated I will share with the teamregards

4/10 Poor

Paul

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was ok. Rooms smelt musty and were generally run down lots of damage to rooms which is a shame as well situated. Staff were helpful and breakfast was lovely
Stayed 2 nights in Sep 2022
Response from Bryan Williams - General Manager on Sep 20, 2022
Kia ora PaulThank you for your feedback I am glad that you found the staff helpful and breakfast lovelySorry to hear you where less happy with your rooms. The floor your rooms are on are due for a refuribshment this winter. But I will ensure I check the 2 rooms out re them smelling musty and also if there is something we can do to make the rooms better prior to our refurbimentKind regards

8/10 Good

daniel

Liked: Room comfort
Breakfast was great Beer was poor Room was ok
Stayed 1 night in Sep 2022
Response from Bryan Williams - General Manager on Sep 20, 2022
Dear DaneilThank you for your feedbackGlad you enjoyed a great breakfastSorry you felt our beer poor we have had a problem with our Becks Vier in our main bar and we are lookin at possibly taking this offGlad your room was okay but would like to know how we could imrpove this for youWe lok foward to welcoming you back to the hotel in the futureKind regards

10/10 Excellent

Rachel

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the Spread Eagle were so helpful and really accommodating to our needs. The room was lovely and the best part was the double doors that opened into the shared green space.
Stayed 1 night in Aug 2022
Response from Bryan Williams- General Manager on Aug 27, 2022
Dear RachelThank you for making the time to post such a positive reviewThe team are glad you found us helpful and accommodating to your needsGlad you enjoyed one of our garden roomswe look forward to welcoming you back when you visit Thame againKind regards