Posted Oct 24, 2016 on Hotels
The decor in the room was very outdated and in need of an upgrade, bathroom especially; carpet smelled heavily of cleaner which got better with airing out but still noticeable. Beds were ok but not great.
Gym/ spa facilities were lovely and the all the facility staff was very helpful polite.
We had trouble figuring out the heat in our room and building services arrived within 2 minutes literally, to fix it.
The grounds are gorgeous and impeccable.
Would have been happier if the room had been nicer
Comment from Hotel Management
Nov 1, 2016 by General Manager, Hotel Management
Thank you for taking time to offer your comments following your recent visit to Cranwell.
Your suggestions are appreciated and comments relating to the facility and improvements are very much in-line with the direction that I see the new property owners focusing on in the future. We are in the early stages of these discussions so timing and priorities have not been determined but I do hope this process will address a number of the concerns you found during your visit.
Again, thank you for your thoughts and ideas and I do hope I have a chance to welcome you back some time in the not-too-distant future.