Ratings based on 30 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
by A verified traveler
Not as advertisedPosted Oct 21, 2015
Be careful about what you see on Expedia as advertisement for this hotel. They tend to show you the mansion but you will end up in other amenities in their hotel that are at best 2-Star and very mediocre! Mattress in the room was very uncomfortable and ended up having back pain for the rest of our trip. Air condition made noises for the whole night and overall, we didn't have good experience! There are many cute B&B's in the area that may be much better options!
by A verified traveler from New Jersey
Beautiful Location But a Bit Long in the Tooth.Posted Sep 28, 2015
Pros: The grounds were beautiful. The mansion where the restaurant was lovely as was the food and the staff was very nice. The spa was great too.
Cons: I really think that the accommodations have to be drastically upgraded. There may be other rooms or buildings that are nice, but I didn't see them.
We have visited the Cranwell grounds and facilities many times before (our friends have a home on the property) and you cannot beat the views and the grounds. But, this was our first time as registered guests and we were truly disappointed with the rooms and accommodations. We were first put into an old attic room in a very old building which was claustrophobic. When we complained, the put us in the Griswald cottage (something from "Vacation"). It was just old and smelly. The outside had peeling paint, cobwebs and the like. The bathroom was small and the tiles were coming up, the safe didn't work, etc. The room was just very depressing.
for Couplesby David. R. from Stratford , CT
Crab well ReviewPosted Aug 21, 2015 on Hotels
Stay was fine , however directions to staff , etc. were not followed or staff was misinformed several times.
for Everyoneby A verified traveler from Boston, MA
Rooms need an updatePosted Aug 9, 2015
Pros: The landscape, the area is beautiful
Cons: An update of the rooms or lower the price.
Location: Visit the National Shrine of the Divine Mercy. I will never forget that church for the rest of my life. Visit Tanglewood. Vist Norman Rockwell Museum
Rooms need an update. Nothing looks like the pictures they are showing on the web site. The AC is noisy.Carriage House rooms are more updated. Cottage rooms were very small. The landscape and the area are beautiful.At the end when I came home I realized that they did not charge me the Expedia price, bur their own price which was higher. I called them and waiting on the refund. I would say it is expensive for what you get.
for Getaway With Friendsby A verified traveler
Beautiful SettingPosted Aug 7, 2015 on Hotels
The hotel was absolutely lovely. The grounds were beautiful too and it was close to Tanglewood. The only complaint we had was that when we checked in, we were put into an outer building from the main buildings and we were not told that our room was on the third floor under the eaves. The room was cute but there was no elevator in the building and it was very difficult lugging our suitcases up two flights of stairs. The reception person shoudl have told us ahead of time we had to walk up two full flights each and every time we re-entered our room. We felt that was a significant lapse in their hospitality staff. We should have been asked if we objected to such a room and would we prefer a room in a building with an elevator or on the first floor of a building without an elevator.
for Everyoneby A verified traveler
Cranwell ResortPosted Aug 3, 2015
Pros: Complete resort.
Location: Close to Tanglewood and Rockwell museum.
Hotel was great. Our room over looked the golf course. Food was excellent.
for Everyoneby A verified traveler
Flawless AccommodationsPosted Jun 25, 2015
Location: This resort is close to everything in and around the Berkshires.
We had reservations at a local BnB "Whistler Inn~We have a small quiet rescue dog we travel with wherever we go. We wound up at the Cranwell Resort that next morning based on the location of where the Innkeepers at the Whistler placed us! We were escorted to the doghouse section~under a garage~filled with a musty smell~damp~bugs in the shower and cobwebs everywhere. Not knowing the area accommodations, we expected a higher rate for pet friendly accommodations. We extended our stay based on the exceptional room and service at the Cranwell. we shall return!
for Everyoneby A verified traveler from CT
very well located..Posted Jun 23, 2015
Wonderful experience. Views are breath taking. Excellent golf and Spa. Good was awesome. Very nice resort. Staff was extremely friendly. Close to sightseeing.
for Everyoneby A verified traveler from Masachusetts
RejuvenatingPosted Jun 18, 2015
Pros: Beautiful grounds and views, well-maintained, pool and spa was terrific!
Cons: Improved dinner menu
Location: NR museum; hiking; golf watching
Lovely setting, relaxing and enjoyable spa activities; pool
for Couplesby A verified traveler
Posted Jun 5, 2015 on Hotels