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Reviews of Holiday Inn & Suites Pittsfield-Berkshires, an IHG Hotel

3 out of 5
Holiday Inn & Suites Pittsfield-Berkshires, an IHG Hotel
One West Street, Pittsfield, MA

Reviews

7.8

Good

Rating 10 - Excellent. 217 out of 572 reviews" "
Rating 8 - Good. 185 out of 572 reviews" "
Rating 6 - Okay. 83 out of 572 reviews" "
Rating 4 - Poor. 53 out of 572 reviews" "
Rating 2 - Terrible. 34 out of 572 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ronny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Chuck General Manager on Apr 19, 2024
Dear Ronny,Thank you for your rating on your recent stay at the hotel. I am glad that we met all your expectations during your stay and we look forward to your next visit to the Berkshires.

6/10 Okay

Joseph

Liked: Cleanliness
The room was fine. Parking was terrible. Had to park across the street in a bank parking lot as the parking garage for the hotel was closed for demolition.
Stayed 1 night in Apr 2024
Response from Chuck General Manager on Apr 15, 2024
Dear Joseph,Thank you for the feedback on your stay-we understand your comments and are close to the end of the tunnel for getting approvement to start renovations.We look forward to your next visit when the garage is completed and having the opportunity in improving the score.

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely indoor pool. Very helpful staff. View of the Berkshires from my window.
Stayed 1 night in Apr 2024
Response from Chuck General Manager on Apr 15, 2024
Dear Janice,Thank you for the rating and your feedback on your stay. I am pleased that we met all your expectations when you were here.We look forward to your next visit to the Berkshires.

6/10 Okay

wengang

Stayed 1 night in Mar 2024
Response from Chuck General Manager on Apr 22, 2024
Dear Wengang,Thank you for your rating on your recent stay at the hotel. We are up for the challenge to improve on your rating when you visit us on your next trip to the Berkshires.

6/10 Okay

Robin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
…
Stayed 1 night in Mar 2024
Response from Chuck General Manager on Apr 1, 2024
Dear Robin,Thank you for the rating on your recent stay at the hotel. We look forward to your next visit with a chance to increase that score.

10/10 Excellent

Akina

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean in my room, front desk staff was welcoming
Stayed 1 night in Mar 2024
Response from Chuck General Manager on Mar 29, 2024
Dear Akina,Thank you for your rating of your recent stay. PLus your feedback. I will forward your comments to my staff.We look forward to your next visit to the Berkshires.

4/10 Poor

Bryn

Traveled with family
Liked: Cleanliness
No hot water in our room ( and they didn’t offer any solution besides a voucher for breakfast ) and somehow and employee checked us out of our room a whole day early, and our teens were harassed at our room 3 times in an hour while we were at the store. The parking situation is ridiculous even with the valet option. Will not be staying here again.
Stayed 2 nights in Mar 2024
Response from GM on Mar 5, 2024
Dear Bryn,Thank you for your feedback. I'm sorry you and your family experienced issues during your visit. It certainly sounds like we could have provided better service. We will address your concerns with our staff and continue our efforts to improve. I hope you will consider giving us another chance in the future.Sincerely,ChuckGM

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on Mar 2, 2024
Dear Robert,,Thank you for the rating. We are glad you enjoyed your stay. Thank you for choosing us.Sincerely,ChuckGM

8/10 Good

Zeynep

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from GM on Mar 2, 2024
Dear Zeynep,Thank you for your rating. We are glad you enjoyed your visit. Thank you for staying with us.Sincerely,ChuckGM

10/10 Excellent

David

Stayed 2 nights in Feb 2024
Response from Chuck General Manager on Mar 21, 2024
Dear David,Thank you for your rating on your recent stay at the hotel. I can see we met all expecations you had during your stay.We look forward to your next visit to the Berkshires!!

10/10 Excellent

Jodi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Chuck General Manager on Feb 26, 2024
Dear Jodi,Thank you for your rating on your recent stay here at the hotel. I am pleased to see we met your expectation during your stay.We look forward to your next visit to the Berkshires

8/10 Good

Christi

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Chuck General Manager on Feb 20, 2024
Dear ChristiThank you for your rating on your recent stay at the hotel. We appreciate the score and looking forward to improving it on your next visit to the Berkshires.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was great overall. Room was well appointed and very clean. Especially liked the hotel location as it was walking distance to everything I needed. Only minor complaint is the parking as the attached garage is still under renovation? Would prefer having better access to my car, but the valet was easy enough. (cars are parked next door in the TD bank parking lot)
Stayed 2 nights in Feb 2024
Response from Chuck General Manager on Feb 13, 2024
Dear Scott,Thank you for your rating and feedback on your stay. I am glad that you were able to use the valet service. We are working towards getting the garage ready for constructions.We look forward to your next visit to the hotel.

8/10 Good

Krysta

Stayed 1 night in Feb 2024
Response from Chuck General Manager on Mar 21, 2024
Dear Krysta,Thank you for the rating on your recent stay at the hotel. We are on track to make your next stay perfect.

6/10 Okay

phil

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from GM on Jan 22, 2024
Dear Phil,Thank you for taking the time to rate us. I'm sorry you were not completely satisfied. We are continuously striving to improve and hope you will give us another try.Sincerely,ChuckGM

10/10 Excellent

Eric

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unistress Holiday Celebration
It was Great!!
Stayed 1 night in Jan 2024
Response from GM on Jan 22, 2024
Dear Eric,We are glad you enjoyed your visit. Thank you for taking the time to let us know.Sincerely,ChuckGM

10/10 Excellent

Robert

Stayed 1 night in Jan 2024
Response from Chuck General Manager on Feb 13, 2024
Dear Robert,Thank you for your rating on your recent stay here at the hotel. We are happy that we met all your expectations.We look forward to your next visit to the Berkshires!!

6/10 Okay

Peyton

Traveled with family
Liked: Amenities
Overall room was nice and spacious! The cleanliness of the lobby could of been better. The floors were dirty and the elevator floor had spilled coffee on it for 2 days. We asked for our valet car to be ready by 3:30 and had to wait an additional 15 minutes. They also charged my daughter $2 for one fun dip. She was told that they can makeup the prices.
Stayed 1 night in Jan 2024
Response from GM on Jan 16, 2024
Dear Peyton,Thank you for your feedback .I'm sorry you experienced issues during you visit. All the items you mentioned will be addressed as needed. Thank you for letting us know and for choosing to stay with us.Sincerely,ChuckGM

8/10 Good

LIZ

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I did not like was having to park away from the hotel. I did not see anywhwere before booking where they had mentioned parking was not available at the hotel. They are renovating their parking area/garage and you must park a street down. They do have free valet.
Stayed 2 nights in Jan 2024
Response from GM on Jan 9, 2024
Dear Liz,Thank you for your feedback. I'm sorry the parking options are limited , but assure you that we are working to improve the situation. Thank you for staying with us.Sincerely,ChuckGM

2/10 Terrible

Oscar

My property was stolen
Stayed 1 night in Dec 2023
Response from GM on Jan 9, 2024
Dear Oscar,I'm sorry you were disappointed with your experience. We are continuously striving to improve and hope you will give us another try.Sincerely,ChuckGM

8/10 Good

Charles

Stayed 1 night in Dec 2023
Response from GM on Jan 9, 2024
Dear Charles,Thank you for your rating, and for choosing to stay with us.Sincerely,ChuckGM

2/10 Terrible

Susan

Stayed 2 nights in Dec 2023
Response from GM on Jan 1, 2024
Dear Susan,I'm sorry you were unhappy with your visit. We are continuously striving to improve and hope you will give us another try.Sincerely,ChuckGM

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on Dec 27, 2023
Dear Ronald,Thank you for the rating. We are glad you enjoyed your visit. Thank you for staying with us.Sincerely,ChuckGM

6/10 Okay

Marie

Traveled with family
Liked: Staff & service
On arrival, the bathroom was not fully clean, but the staff was very friendly and accommodating.
Response from GM on Feb 8, 2024
Dear Marie,Thank you for your feedback. I'm sorry the housekeeping was not up to our usual standards. I'm glad you found the staff accommodating. We hope to see you again. Thank you for staying with us.Sincerely,ChuckGM

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pittsfield Ma.
We were very impressed with the room, location, and price. Rooms have recently been upgraded and the bedding was very comfortable.
Stayed 5 nights in Dec 2023
Response from GM on Dec 7, 2023
Dear Robert,Thank you for your feedback. We are glad you found your room comfortable and overall enjoyed your visit. Thank you for choosing us.Sincerely,ChuckGM

6/10 Okay

Michele

Liked: Cleanliness, staff & service
Disliked: Amenities
The room was cold, and there were no instructions for how to control the temperature. There was no listing of services, amenities, etc. in the room or on the TV. I had no idea where to get coffee, find vending, etc. What happened to the binder of facts about the hotel as well as area restaurants, etc?
Stayed 1 night in Dec 2023
Response from GM on Dec 6, 2023
Dear Michele,Thank you for your feedback. I'm sorry there wasn't a Directory in your room, these books were removed during the Covid period. We are currently working to create a digital directory as an option. I also apologize for the issue with the temperature control, we will address this as needed. Thank you for staying with us.Sincerely,ChuckGM

8/10 Good

Marc

Liked: Cleanliness, staff & service, amenities
Great stay. Only drawback parking garage down for rwpairz.
Stayed 1 night in Nov 2023
Response from GM on Nov 28, 2023
Dear Marc,Thank you for your feedback. We are glad you enjoyed your visit. Thank you for staying with us.Sincerely,ChuckGM

2/10 Terrible

Gerson

Disliked: Cleanliness
Stayed 1 night in Nov 2023
Response from GM on Dec 17, 2023
Dear Gerson,I'm sorry you were disappointed with your experience. We are always striving to improve and hope you will try us again.Sincerely,ChuckGM

8/10 Good

Mark

Stayed 1 night in Nov 2023
Response from GM on Dec 17, 2023
Dear Mark,Thank you for the rating. We are glad you enjoyed your visit. Thank you for staying with us.Sincerely,ChuckGM

8/10 Good

Barry

Stayed 1 night in Nov 2023
Response from Chuck General Manager on Nov 30, 2023
Dear BarryThank you for the rating of your recent stay at the hotel. We appreciate the score and look forward to improving it on your next visit to the Berkshires.

10/10 Excellent

Robert

Stayed 1 night in Nov 2023
Response from GM on Nov 11, 2023
Dear Robert,Thank you for your rating. We are glad you enjoyed your visit. Thank you for choosing us.Sincerely,ChuckGM

6/10 Okay

Schnell

Stayed 1 night in Oct 2023
Response from Chuck General Manager on Nov 17, 2023
Dear Schnell,Thank you for your rating on your recent stay. All input from thiese reviews, we use to better our levels of standards for all future guest.

10/10 Excellent

Oludare

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good customer service, helpful
Stayed 1 night in Oct 2023
Response from Chuck General Manager on Oct 27, 2023
Dear OludareThank you for your rating of your recent stay and feedback. I am glad that the staff met all your expectations.

2/10 Terrible

Schnell

Stayed 1 night in Oct 2023
Response from GM on Nov 16, 2023
Dear Schnell,Thank you for taking the time to rate us. I'm sorry you were disappointed in your experience. We hope you will consider giving us another try.Sincerely,ChuckGM

4/10 Poor

Schnell

Stayed 2 nights in Oct 2023
Response from Chuck General Manager on Nov 15, 2023
Dear SchnellThank you for your rating of your recenet stay.

10/10 Excellent

MAYRA

Liked: Cleanliness, staff & service, property conditions & facilities
Supermarket close and free valet.
Stayed 1 night in Oct 2023
Response from Chuck General Manager on Oct 20, 2023
Dear MayraThank you for your rating and feedback of your recent stay. I will pass this on to the team.

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Service with a frown
When we checked in, they really struggled with accessing the reservation we made through Hotels.com. Even though we had already paid for our stay they insisted we hadn't, and once they had been shown proof that we had, were very short and snippy with us about how in the future we should call them directly to get a better price instead of going through a website. We had to use valet as the parking garage is closed to visitors due to construction. The wait to get our car back upon checkout was quite long, and our car had actually been sitting out in the front entry area for a long time before they told us it was ready, only admitting it had been there for 10+ minutes when we asked if it was difficult to get to where it had been parked. The pool was fun for the kids and the breakfast buffet had a lot of options, though the food got cold very quickly with the AC on so high in the dining area. The dinner menu was mostly southern food and the service in the restaurant was slow, but friendly.
Stayed 1 night in Oct 2023
Response from GM on Oct 16, 2023
Dear Anonymous,Thank you for your comments. I am sorry you experienced several issues during your visit. We are continuously striving to improve and your feedback will assist in that effort. We hope you will give us another try.Sincerely,ChuckGM

4/10 Poor

Nicole

Disliked: Cleanliness
Stayed 2 nights in Oct 2023
Response from GM on Oct 16, 2023
Dear Nicole,Thank you for taking the time to rate us. I'm sorry you were disappointed with your stay. We are continuously working to improve our product and services and hope you will give us another try.Sincerely,ChuckGM

10/10 Excellent

Boris

Stayed 1 night in Oct 2023
Response from Chuck General Manager on Oct 30, 2023
Dear BorisThank you for your rating on your recent stay. I am glad my staff met all your expectations during your stay.

6/10 Okay

Morgan

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Chuck General Manager on Oct 10, 2023
Dear MorganThank you for your rating of your recent stay at the hotel. We strive to meet all your expectations and will improve on your next visit to the Berkshires.

10/10 Excellent

angelo, cumberland

Stayed 1 night in Sep 2023
Response from GM on Oct 16, 2023
Dear Angelo,Thank you for taking the time to rate us. We are glad you enjoyed your visit and look forward to seeing you again. Thank you for staying with us.Sincerely,ChuckGM

8/10 Good

Dana

Stayed 1 night in Sep 2023
Response from Chuck General Manager on Sep 19, 2023
Dear DanaThank you for your rating of your recent stay at the hotel. We are always looking towards improving your experience and we look forward to your next visit.

6/10 Okay

Paul

Nice Hotel and convenient to where I needed to be.
Stayed 2 nights in Sep 2023
Response from GM on Sep 17, 2023
Dear Paul,Thank you for your comments. We are glad you enjoyed your visit. Thank you for staying with us.Sincerely,ChuckGM

8/10 Good

Neil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location, quiet comfortable clean room.
Stayed 1 night in Sep 2023
Response from Chuck General Manager on Sep 14, 2023
Dear Neil,Thank you for your rating on your recent stay at the hotel. I will pass on your feedback to my staff. :)

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
The employees were kind and attentive. The complimentary valet while the garage is being renovated was very helpful and they were extremely quick with retrieving our vehicle
Stayed 1 night in Sep 2023
Response from Chuck General Manager on Sep 11, 2023
Dear GabrielThank you for your feedback on your recent stay at the hotel. I am happy that the staff met your expectations while you were here.We look forward to your next visit to the Berkshires

10/10 Excellent

Caitlin

Stayed 1 night in Sep 2023
Response from Chuck General Manager on Oct 2, 2023
Dear CaitlinThank you for your rating on your recent stay at this hotel. I will share this with the staff and look forward to your next visit to the hotel.

10/10 Excellent

Kristen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly! Wonderful hotel, staff was professional and caring. Restaurant had delicious food. Pool is heated, kids had so much fun. Our room was clean and very nice. We had a terrific experience and would highly recommend.
Stayed 1 night in Sep 2023
Response from GM on Sep 4, 2023
Dear Kristen,Thank you for your comments. We are glad you enjoyed your visit. Thank you for staying with us.Sincerely,ChuckGM

8/10 Good

Francine

Room lovely
Stayed 1 night in Aug 2023
Response from Chuck General Manager on Aug 31, 2023
Dear FrancineThank you for your comments on your recent stay at the hotel. We are glad that we met your expectations.We look forward to your next visit to the Berkshires!!

2/10 Terrible

Sherrel

Stayed 1 night in Aug 2023
Response from Chuck General Manager on Sep 20, 2023
Dear SherrelThank you for your rating - We are sorry we did not meet your expectations during your stay. We strive to improve each day with both high and low scores.Low scores do not scare us-just pushes us to be better.

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Aug 2023
Response from GM on Aug 28, 2023
Dear Michael,Thank you for taking the time to rate us. We are glad that overall you enjoyed your visit. Thank you for staying with us.Sincerely,ChuckGM