Ratings based on 204 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Eastern MA.
Newer hotel with nice amenities and friendly staffPosted Sep 20, 2015
Everything was as expected. Would recommend and stay again.
for Everyoneby A verified traveler from new jersey
Nice hotel but a bit priceyPosted Sep 10, 2015
Pros: Staff was very welcoming
Cons: no smoking policy should be enforced
Location: Went out to a local sports bar for a quick dinner. Lots of wedding guest and was very very loud.
Stayed here on a Friday night for one night only on our way from Vermont to the Historic races at Lime Rock Park in Connecticut the next day. We were hoping to get a good night sleep but there were guests staying in the hotel for three different weddings that weekend that apparently didn't want to sleep. They obviously had no respect for the other guests staying at the hotel. When the drunk bus brought them back to the hotel at 11 they continued the party in the hotel rooms and hallways, including individuals that were not guest at the hotel. They were loud and the hallway smelled like smoke. we did not get a good night sleep.
for Everyoneby A verified traveler from RI
Great spot 10min lenox, 10min tanglewood.Posted Sep 4, 2015
Good breakfast. Attentive staff. Great area for trips to lenox and ask the staff about the back way to tanglwood-- no traffic!
for Personal Eventby A verified traveler
Posted Jun 9, 2015 on Hotels
for Business Travelersby Susan from Ft Lauderdale
Friendly staff, awful room deodorizer.Posted Jun 8, 2015 on Hotels
The room was fine, average, nothing good nor bad. The staff were fabulous. I would stay here againbecause if the friendly and bery help front desk team. Unfortunately it is a Hilton property and Hilton uses that awful and very toxic berry scented Febreeze to deodorize their rooms....almost unbearable. If you object as I do, call ahead and request they refrain from spraying
for Familiesby A verified traveler
Great hotel in Berkshires!Posted May 27, 2015 on Hotels
Great hotel, stayed here twice, will return again. Holiday price is a little too high, otherwise it's perfect. Always clean and welcoming. One thing I wanted to mention: breakfast area closes at 10 am, the attendant starts to take away food even before that time. We are on vacation, it would be nice to keep it open till 10:30 am, at least on holidays and weekend!
for Getaway With Friendsby Deborah from Windsor Locks
Would definetly stay againPosted Apr 27, 2015 on Hotels
The only thing bad I have to say about this hotel is upon arrival they were giving the hotel a facelift (new carpet, new conference area) and neither hotels.com nor the hotel when I called the night before to confirm the pool was open mentioned this to me. There were men working in all the hallways and when you opened your door to leave there was a guy on the floor watching you. It will be a great place when the work is done....just wish we had known.
for Everyoneby A verified traveler from Winchester, MA
Hotel close to major attractions, I.e. TanglewoodPosted Apr 26, 2015
Pros: The breakfast.
Cons: They are changing their appearance so, nothing at the moment.
Location: You are in Lenox, so plenty to do especially in the Summer.
The renervation is in progress so the hotel condition is in limbo now, but our room we terrific and the free breakfast had many offering including hot waffles, omlets,fruit etc.etc. hotel staff great and I would certainly stay there again., so when the renervation is completed, it will be great.
for Couplesby Suzanne from Concord
Enjoyable stay.Posted Apr 21, 2015 on Hotels
I randomly picked this hotel from Hotels.com website. There was construction going on in the lobby that I was unaware of when I booked. However that did not impact our stay. Despite the construction the hotel was clean. The staff was exceptionally friendly and helpful.
for Couplesby David from Wisconsin
ExcellentPosted Mar 20, 2015 on Hotels
It was as everyone described. A very clean, friendly, quiet, comfortable place.