Exterior

Reviews of Hampton Inn & Suites Berkshires-Lenox

2.5 out of 5
Hampton Inn & Suites Berkshires-Lenox
445 Pittsfield Rd, Lenox, MA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 660 out of 1001 reviews" "
Rating 8 - Good. 269 out of 1001 reviews" "
Rating 6 - Okay. 51 out of 1001 reviews" "
Rating 4 - Poor. 14 out of 1001 reviews" "
Rating 2 - Terrible. 7 out of 1001 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Chelsea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in staff were incredibly friendly. Happy to allow us early check in.
Stayed 2 nights in Mar 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
THe room was spacious and clean, staff were very helpful. Breakfast was also a nice bonus to have
Stayed 1 night in Mar 2024
Response from Elissa on Mar 13, 2024
Thank you for taking the time to respond to our survey with such kind words. We are so happy to see that you enjoyed your stay and we look forward to welcoming you again soon! Thank you!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet.
Stayed 1 night in Feb 2024
Response from Elissa on Mar 9, 2024
Thank you very much for taking the time to respond to our survey. We truly value the feedback we receive from our guests.Again, thank you. We are looking forward to welcoming you back again soon.

10/10 Excellent

Kim

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Feb 2024
Response from Elissa on Mar 9, 2024
Thank you very much for taking the time to respond to our survey. We are so happy to see that you enjoyed your visit and we are looking forward to welcoming you back again soon. Thanks again.

10/10 Excellent

Patricia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property with all the needed amenities! Breakfast selection is fantastic and fresh. Best place in the Pittsfield area so far.
Stayed 4 nights in Feb 2024
Response from Elissa on Mar 9, 2024
Thank you very much for taking the time to respond to our survey with such kind words. We are so happy to see that you enjoyed your visit and we are looking forward to welcoming you back again soon. Thanks again.

10/10 Excellent

Thomas

Stayed 1 night in Jan 2024
Response from Elissa on Feb 10, 2024
Thank you very much for taking the time to respond to our survey. We are so happy to see that you enjoyed your visit and we are looking forward to welcoming you back again soon. Thanks again.

6/10 Okay

Kristen

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We’ve stayed at this location and others before, and were pleased. But this experience was different. While the staff was very friendly and kind, the room was very dirty: dead insets in the light fixtures, crumbs on the desk when we first arrived, dirty, stained refrigerator and the sheets weren’t fully on the bed, exposing the mattress. The soap and shampoo dispensers are refillable, and several of ours were empty upon arrival. The breakfast didn’t have enough to accommodate the amount of guests, so some bins were completely empty well before the end. It just seemed like it wasn’t being managed properly and the entire place has gone down. We won’t be staying there again.
Stayed 2 nights in Dec 2023
Response from Elissa on Jan 20, 2024
Thank you for taking the time to share your thoughts regarding your recent visit with us. We truly value our guest's feedback. It helps to guide us to the areas where we may be excelling and where we may need to put a bit more focus. We will work within our breakfast department to ensure that all items are fully stocked until the end of breakfast to ensure that there is enough food for everyone who is looking to enjoy the complimentary breakfast. Please accept our sincere apologies for the challenges you experienced during your stay.

4/10 Poor

Thomas, Poughquag

Traveled with partner
Disliked: Cleanliness, staff & service, amenities
Hello, What has happened to the breakfasts? They have become awful. The fruit is in decaying condition, eggs are cold and rubbery. The 'sausage material' you have in the hot cart that you call 'sausage' seems like pure fat. There is no flavor in the food at all. What happened to you guys? Why have you slipped so far downhill? I used to love the breakfasts. -- I would also like to note that the staff are grumbling, not friendly, and seem bored and unhappy.
Stayed 2 nights in Dec 2023
Response from Elissa on Jan 20, 2024
Thank you very much for taking the time to respond to our survey. Our daily mission is to ensure each guest has an amazing experience! We truly value our guest's feedback. It helps to guide us to the areas where we may be excelling and where we may need to put a bit more focus. Again, thank you.

10/10 Excellent

Elizabeth Annetty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Elissa on Dec 29, 2023
Thank you for taking the time to respond to our survey. We are happy to see that you enjoyed your visit and we are looking forward to welcoming you back again soon. Thanks again!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice overnight stay
Stayed 1 night in Dec 2023
Response from Elissa on Dec 29, 2023
Thank you for taking the time to respond to our survey with such kind words. We are so happy to see that you enjoyed your visit and we are looking forward to welcoming you back again soon. Thanks again!

10/10 Excellent

Aleida

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good customer service. Breakfast is definitely a plus. Conveniently located.
Stayed 1 night in Dec 2023
Response from Elissa on Dec 29, 2023
Thank you for taking the time to respond to our survey with such kind words. We are so happy to see that you enjoyed your visit and we are looking forward to welcoming you back again soon. Thanks again!

10/10 Excellent

Jinmei

Stayed 1 night in Dec 2023
Response from Elissa on Jan 20, 2024
Thank you very much for taking the time to respond to our survey. We are so happy to see that you enjoyed your visit and we are looking forward to welcoming you back again soon. Thanks again.

6/10 Okay

Edward

Business traveler
Disliked: Property conditions & facilities
Hotel is outdated and vastly overpriced
Stayed 1 night in Dec 2023
Response from Elissa on Dec 14, 2023
Thank you for taking the time to share your thoughts regarding your recent visit with us.   We truly value our guest's feedback.   It helps to guide us to the areas where we may be excelling and where we may need to put a bit more focus.I apologize that your experience was not what you had expected but we will be going through a renovation starting within the next year and hope you give us another chance to provide you a great experience when it is completed. Thank you again,

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our Stay with Our Two Dogs was Fantastic
Our stay with our two dogs was fantastic. The front desk people were very welcoming and even gave us two goodie bags for our dogs. The room was really clean and smelled good. They use eco-friendly bath products which I love. I am going to buy the shampoo and conditioner they have because it made my hair so soft and smooth. I highly recommend staying here!
Stayed 3 nights in Dec 2023
Response from Alison on Dec 14, 2023
Thank you! We are so happy to see that you had a fantastic stay and we are looking forward to your next visit. Thanks again.

10/10 Excellent

Mariana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Elissa on Feb 10, 2024
Thank you very much for taking the time to respond to our survey. We are so happy to see that you enjoyed your visit and we are looking forward to welcoming you back again soon. Thanks again.

10/10 Excellent

Nikki

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Alison on Dec 14, 2023
Thank you!

10/10 Excellent

Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly. The room was clean, and the bed was comfortable.
Stayed 1 night in Dec 2023
Response from Alison on Dec 14, 2023
Thank you. We loved having you here.

10/10 Excellent

Kristine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Alison on Dec 14, 2023
Thank you!

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will definitely stay here again when I'm in the area. Great location. Lots of amenities. High quality for a great price.
Stayed 2 nights in Nov 2023
Response from Elissa on Dec 4, 2023
Thank you very much for taking the time to respond to our survey with such kind words. We are so happy to see that you enjoyed your visit and we are looking forward to welcoming you back again soon. Thanks again!

10/10 Excellent

INDU RASIKA

Liked: Cleanliness, staff & service, property conditions & facilities
It was a very quiet place.
Stayed 1 night in Nov 2023
Response from Elissa on Dec 4, 2023
Thank you for taking the time to respond to our survey. We are so happy to see that you enjoyed your visit and we are looking forward to welcoming you back again soon. Thanks again.

10/10 Excellent

Leah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a really positive hotel experience that left us well rested. The bed was extremely comfortable and the area was pretty quiet. Most importantly, the room was very clean.
Stayed 1 night in Nov 2023
Response from Alison on Nov 16, 2023
Thank you! Making you happy makes us happy. Thanks again.

10/10 Excellent

Wendy S

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked walking to the pond and seeing the beaver dam! Didn’t know there was a possible bear lurking in the brush that we ventured into! That would have been helpful to know!! Lol.
Stayed 2 nights in Nov 2023
Response from Alison on Nov 13, 2023
Thank you! We are happy to see that you were able to take advantage of our lovely location. We are looking forward to your next visit. Thanks again.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great stay and the staf was very very good.
Stayed 1 night in Nov 2023
Response from Jenn on Nov 7, 2023
Thank you so much for your feedback. We appreciate what our guests have to say about us and how we are doing as a team, so thank you again and we hope to welcome you back again in the future.

8/10 Good

Elisa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Alison on Nov 2, 2023
Thank you.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Alison on Oct 30, 2023
Thank you!

10/10 Excellent

Emma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel’s reception staff were exceptionally welcoming and helpful.
Stayed 1 night in Oct 2023
Response from Alison on Oct 30, 2023
Thank you. We loved having you here.

10/10 Excellent

Robin

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large rooms with good amenities. Helpful and friendly staff
Stayed 2 nights in Oct 2023
Response from Alison on Oct 28, 2023
Thank you. We are looking forward to welcoming you back again soon.

6/10 Okay

Walter

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
They wanted to give us the worst room in the whole place until we complaint and got a better room.
Stayed 2 nights in Oct 2023
Response from Alison on Oct 28, 2023
Thank you for your feedback. We hope to see you again soon.

10/10 Excellent

Pat

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable spacious accommodation. Convenient amenities.
Stayed 2 nights in Oct 2023
Response from Alison on Oct 28, 2023
Thank you. We loved having you here.

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Alison on Oct 13, 2023
Thank you!!

6/10 Okay

Richard

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The entrance and lobby area appears to have been recently upgraded, but the rooms have not. Our room on the 3rd floor was quite worn and had a slight odor. I asked the receptionist if some of the rooms had already been upgraded and she said no but that is in the works soon. I would say we paid $319/night for a nice lobby and a $150 room.
Stayed 2 nights in Sep 2023
Response from Alison on Oct 9, 2023
Thank you for your feedback. Your comments will be addressed at our next team meeting. Again, thank you.

8/10 Good

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean
Clean and comfortable Good location
Stayed 1 night in Sep 2023
Response from Alison on Oct 5, 2023
Thank you! We loved having you here.

8/10 Good

Thomas

Stayed 1 night in Oct 2023
Response from Alison on Oct 28, 2023
Thank you!

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff were very friendly and accommodating. We had a delicious dinner at the restaurant they recommended. Convenient location.
Stayed 2 nights in Sep 2023
Response from Alison on Oct 5, 2023
Thank you. We are happy to see that you enjoyed your visit and we are looking forward to welcoming you back again soon.

10/10 Excellent

Sherry

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful staff. Very clean hotel.
Stayed 2 nights in Sep 2023
Response from Alison on Oct 5, 2023
Thank you. Making you happy makes us happy.

6/10 Okay

David

Traveled with partner
Not easy to locate building. Breakfast was average at best.
Stayed 1 night in Sep 2023
Response from Elissa on Sep 26, 2023
Thank you for taking the time to share your thoughts regarding your recent visit with us. We truly value our guest's feedback. It helps to guide us to the areas where we may be excelling and where we may need to put a bit more focus.

10/10 Excellent

Lisa

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Sep 2023
Response from Elissa on Sep 26, 2023
Thank you very much for taking the time to respond to our survey. We are so happy to see that you enjoyed your visit and we are looking forward to welcoming you back again soon. Thanks again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Alison on Sep 22, 2023
Thank you!

6/10 Okay

Roslyn

Liked: Cleanliness
For an overnight stay after a wedding the accommodations were plain but fine. Everything was clean but dated for example after hunting around in the room we found two usb ports in an alarm clock. The room needed an overall upgrade but was fine if you are staying overnight. The included breakfast was average as well with the usual premade egg thing, bacon, potatoes, make your own waffle, fruit , yogurt. So decent. Utensils were paper and plastic. Just a note on finding the hotel…there’s a large sign for Hampton Inn on the Main road…after you make your turn make sure to continue for a bit as the hotel is set back from the road and you can’t see it til you drive for a bit.
Stayed 1 night in Sep 2023
Response from Alison on Sep 21, 2023
Thank you for your review Roslyn. There are some changes coming soon. We are so excited and we hope you come back to see them. Thanks again.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can't go wrong with this property- All good things
Second visit to this property. Great location, although could use better lighting by Hampton Sign on the road- poor visibility in the evening. Booked the king room with jacuzzi tub - was excellent. Bed/bedding very comfortable, room clean and spacious. Loved the soaps/lotions in full size containers offered. More eco friendly than a million little plastic bottles - and the brand, Kind, was quality - not stinky. Also love the bonus of sitting out by the small pond behind the property - great sunsets! Would recommend and also stay again if in the area.
Stayed 2 nights in Sep 2023
Response from Elissa on Sep 19, 2023
Thank you very much for taking the time to respond to our survey and your kind words about our property. We are so happy to see that you enjoyed your visit and we are looking forward to welcoming you back again soon. Thanks again.

10/10 Excellent

donald

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Elissa on Sep 19, 2023
Thank you so much for your feedback. We are pleased to see that you enjoyed your stay here with us. We do hope that we are able to welcome you back again in the future.

10/10 Excellent

donald

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Elissa on Sep 19, 2023
Thank you so much for your feedback. We are pleased to see that you enjoyed your stay here with us. We do hope that we are able to welcome you back again in the future.

10/10 Excellent

Jill

Stayed 2 nights in Sep 2023
Response from Alison on Sep 16, 2023
Thank you! We hope to see you again soon!

10/10 Excellent

john

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was super. excellent breakfast
Stayed 3 nights in Sep 2023
Response from Alison on Sep 15, 2023
Thank you! We are looking forward to your next visit.

10/10 Excellent

jala

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Liked the in room fridge and coffee maker. Staff were friendly and very helpful!
Stayed 1 night in Sep 2023
Response from Alison on Sep 14, 2023
Thank you. We are so happy to see that you had a great stay! We hope to see you again soon.

10/10 Excellent

Marikay

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect place to rest.
Clean and great staff Needed a place to rest before continuing with our Chicago to Boston University drive. This was the perfect place to stop!
Stayed 1 night in Aug 2023
Response from Alison on Sep 14, 2023
Thank you for sharing your thoughts with us and safe travels!

6/10 Okay

Lori

Disliked: Property conditions & facilities
Could be very good but needs lots of TLC
The good things - coffee and tea were available 24 hours a day. The hotel was clean and there was an ice machine. The bad things - the hotel needs a refreshment. Hallway carpet was worn and the bed was as firm as mushy oatmeal. No extra pillows in room. The breakfast was worse than expected. Toaster was a relic and started burning on the 2nd day. Bacon was pre-fab or just plain old. I was told on day 2 the bacon was left over from the prior day.
Stayed 2 nights in Aug 2023
Response from Alison on Aug 31, 2023
Thank you for your feedback. We are looking forward to some exciting updates that are coming soon. Stay tuned!

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Bed was way too soft
Stayed 1 night in Aug 2023
Response from Alison on Aug 31, 2023
Thank you for your feedback. We love hearing from our guests.

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
All the above.
Stayed 3 nights in Aug 2023
Response from Alison on Sep 14, 2023
Thank you!

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to Tanglewood and an easy drive. The breakfast was good.
Stayed 1 night in Aug 2023
Response from Alison on Aug 31, 2023
Thank you. We loved having you here.