Exterior

Reviews of The Cornell Inn, Lenox

3 out of 5
The Cornell Inn, Lenox
203 Main St, Lenox, MA

Reviews

8.8

Excellent

Rating 10 - Excellent. 489 out of 997 reviews" "
Rating 8 - Good. 349 out of 997 reviews" "
Rating 6 - Okay. 132 out of 997 reviews" "
Rating 4 - Poor. 25 out of 997 reviews" "
Rating 2 - Terrible. 2 out of 997 reviews" "

8.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

8.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Christian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely decorated rooms, great breakfasts, all the coffee options, very friendly staff and firm mattress with soft pillows made for a great weekend. We would recommend this Inn for its proximity to: Lions Den pub and music at Red Lion Inn, Pleasant and Main for fantastic meals, affordable prices and vintage decor, the Maihwe Performing Arts Ctr, the Norman Rockwell Museum and Elise Abrams Antique glass. Management, registration, cleanliness, check out. everything was great.
Stayed 1 night in Mar 2024

10/10 Excellent

BRUCE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've been going to the Cornell for many years and have always enjoyed our time there. Our hosts Jean and Sue were just wonderful. Jean welcomed us with apple cider and pastries - yum! The rooms were beautifully decorated and updated. Breakfast was delicious - and the staff could not have been nicer or more accommodating. Overall an A for everyone :)
Stayed 2 nights in Mar 2024
Response from Indrani P on Mar 22, 2024
Bruce, thank you so much for the lovely review! Jeanne and Sue are truly amazing people, we're so glad you got to enjoy their kindness and hospitality. Our motto is kindness and generosity, and we are lucky to have a team that embodies that philosophy. Thank you so much for appreciating that. Please come back again!

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Liliane

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Cornell Inn was amazing. We booked two superior queen rooms. Each room was uniquely decorated in vibrant colors, stylist furniture and original wallparer. The breakfast was scrumptious; the staff cordial and accommodating; the common areas with their gas fireplaces and modern chairs were inviting and comfortable. We had a restful two night getaway at the Inn. We anticipate returning during another season.
Stayed 2 nights in Feb 2024
Response from Indrani P on Feb 26, 2024
Liliane, thank you for the appreciation! We are so glad you enjoyed our inn. We look forward to seeing you again

10/10 Excellent

Sharon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so welcoming and in tune to everyone’s needs.
Stayed 3 nights in Feb 2024
Response from Indrani P on Feb 26, 2024
Sharon, thank you so much. We are so grateful for our lovely team who always put guests first. We hope you'll come back again!

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, comfortable, quaint in with very friendly and helpful staff.
Stayed 1 night in Feb 2024
Response from Indrani P on Feb 19, 2024
Thank you, Stephen! Please come back again

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Indrani P on Feb 18, 2024
Thanks so much, William. We hope you'll back soon

10/10 Excellent

Natalia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We visit the Cornell Inn every year for my finance’s birthday and always have an amazing time. The staff makes us feel at home and goes above and beyond to make our weekend special. I love the ability to burn a log in the fireplace and the complementary wine makes it extra cozy. The inn is also located close to many attractions in the Berkshires. I have yet to find a bed and breakfast with equal hospitality!!!
Stayed 1 night in Jan 2024
Response from Indrani P on Feb 17, 2024
Natalia, thank you so much for the kind words! We are so happy you enjoyed your stay with us.

10/10 Excellent

navdeep

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we arrived to the last second we left, we were greeted with big smiles and the hospitality was top notch. The breakfast both mornings was absolutely delicious as were the pastries and brownies available all day. The complementary cappuccino and latte were a treat!
Stayed 2 nights in Jan 2024
Response from Indrani P on Jan 24, 2024
Navdeep, we are so glad you loved your stay with us. Thank you so much for the lovely review! Please come back again

10/10 Excellent

David, FPO

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service and friendliness of the staff. From the welcome hot cider, to the warm brownie, and the good night cognac, the staff made you feel very special. Thank you for a great stay during a difficult time.
Stayed 2 nights in Jan 2024
Response from Indrani P on Jan 20, 2024
David, thank you so much! We hope things are better for you soon. And we hope you'll come back again.

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Squeaky clean, large comfortable and well-appointed rooms. We had 3 rooms for a family group and they were all lovely. Staff is pleasant and helpful. Lots of variety for breakfast choices and it is table service, not buffet. Highly recommended.
Stayed 2 nights in Dec 2023
Response from Indrani P on Jan 20, 2024
Thanks so much, Robert. We are lucky to have an amazing team. Please come back again!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Dec 2023
Response from Indrani P on Jan 6, 2024
Thanks, Michael! We hope you'll come back again

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Indrani P on Dec 29, 2023
Thank you, Michael! We hope you'll come back again

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Indrani P on Dec 23, 2023
Thank you, Melanie!

10/10 Excellent

Mary Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second time here and it is a very cute and clean Inn. Staff is so wonderful!
Stayed 1 night in Dec 2023
Response from Indrani P on Dec 17, 2023
Mary Ann, we're so glad you enjoyed your stay and the hospitality of our wonderful team. Thank you for the great review!

10/10 Excellent

Jennifer

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for only one night and hated to leave! From the minute we walked in until check out, we were treated like royalty. Desserts and breakfast were to die for. Highly recommend!
Stayed 1 night in Dec 2023
Response from Indrani P on Dec 13, 2023
Jennifer, we're so glad you enjoyed your stay! Please come back soon.

10/10 Excellent

Danette

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
There were 4 of us that stayed at the Inn last night. I don't even know where to begin to express how delightful our stay was. Cheri met me in the lobby upon arrival offering hot cider and brownies. The Inn is beautiful, all staff incredibly friendly and accommodating, and the breakfast delicious. We have decided to stay at your Inn every time we visit the Berkshires from CT!
Stayed 1 night in Dec 2023
Response from Indrani P on Dec 11, 2023
Danette, thank you so much. Cheri is a rockstar! We can't wait for you to come back again.

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Indrani P on Dec 6, 2023
Thank you!

10/10 Excellent

WINTHROP

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Indrani P on Dec 11, 2023
Thank you!

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Hot cider in the afternoons, delicious breakfasts, and wonderful staff.
Stayed 2 nights in Nov 2023
Response from Indrani P on Nov 16, 2023
Thank you, Sara! Hope you'll come back again

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Indrani P on Nov 4, 2023
Thank you, Rob!

10/10 Excellent

Mary

Stayed 1 night in Oct 2023
Response from Indrani P on Dec 6, 2023
Thanks, Mary!

4/10 Poor

Alexander

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Was unable to sleep all night due to horrible mattress and pillows. Mattress is very soft, very bad quality. Pillow is very thick and firm. Bathroom door doesn’t lock. Old building, our room was with uneven floor.
Stayed 1 night in Oct 2023
Response from Indrani P on Oct 27, 2023
Alexander, we are so sorry for your poor experience. We wish you had reached out to us during your stay, we would have tried to move you to a room with a mattress that better suited your requirements. All our mattresses are less than 2.5 years old and top-of-the-line. Similarly, we have six different varieties of top-rated pillows available to suit guests' individual needs, and we would have happily replaced them. As to the floor, you are absolutely right — our buildings are 170 and 250 years old. Our hope is that our amenities, our gourmet breakfast, the kindness and generosity of our team, and the charm of the buildings make up for their shortcomings.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first time staying at The Cornell Inn. We loved it! We were greeted and welcomed warmly, and were made to feel "at home" right away! Our room was charming, clean, and comfortable. Breakfast was delicious, and all staff members were friendly and professional. We look forward to our next stay!
Stayed 1 night in Oct 2023
Response from Indrani P on Oct 27, 2023
Lisa, thank you so much for the lovely feedback! We can't wait to have you back

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Indrani P on Oct 23, 2023
Thank you, Stephen!

10/10 Excellent

Michael

Stayed 1 night in Oct 2023
Response from Indrani P on Oct 23, 2023
Thank you, Michael!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem
Staff was extremely friendly and accommodating. Rooms were extremely clean.
Stayed 2 nights in Oct 2023
Response from Indrani P on Oct 20, 2023
Thanks so much, Lisa!

8/10 Good

Arthur

Stayed 2 nights in Oct 2023
Response from Indrani P on Dec 11, 2023
Thank you, Arthur

6/10 Okay

Mark

Stayed 3 nights in Oct 2023
Response from Indrani P on Nov 4, 2023
Mark, we're disheartened to learn you only had a 3-star experience at our inn. We'd be grateful if you'd let us know how we could have done better. Thank you.

8/10 Good

don

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The tv in our room was very small and should be upgraded
Stayed 3 nights in Oct 2023
Response from Indrani P on Oct 10, 2023
Thanks for the feedback, Don. We are already working on this and hope to be able to upgrade our TVs soon.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome place to spend time in the Berkshires, staff is friendly and attentive. Very romantic and charming!
Stayed 2 nights in Oct 2023
Response from Indrani P on Oct 10, 2023
Paul, we are so happy you enjoyed your stay. Thank you for the kind words, and please come again soon!

10/10 Excellent

Chloe

Stayed 1 night in Sep 2023
Response from Indrani P on Oct 10, 2023
Thanks so much, Chloe!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great
Stayed 1 night in Sep 2023
Response from Indrani P on Oct 10, 2023
Thank you, Lisa, and please come again soon

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 12 nights in Aug 2023
Response from Indrani P on Oct 10, 2023
Thanks, Michael!

10/10 Excellent

Hugh and Lois

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful caring staff and excellent dining experience.
Stayed 2 nights in Aug 2023
Response from Indrani Pillai on Sep 12, 2023
Thank you for the kind words, Hugh and Lois!

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
August escape
Very nice and comfortable place. Friendly and helpful staff. Good location, just down the road from Lenox Center
Stayed 1 night in Aug 2023
Response from Indrani P on Oct 10, 2023
Thank you, Sandra. We're so glad you enjoyed your stay!

10/10 Excellent

Michael

Stayed 2 nights in Aug 2023

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Katherine

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better and Better!
Had a lovely stay at the Cornell Inn for 2 nights. Very helpful and professional staff. Love the location in Lenox. There's a Tesla Supercharger about 1 mile away. Delicious breakfast. It's our 3rd time staying there and this was the best.
Stayed 2 nights in Jul 2023
Response from Indrani Pillai on Sep 12, 2023
Katherine, thank you! We look forward to having you back soon!

10/10 Excellent

Ann

Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely and convenient Inn
A lovely inn, kindest staff, and very nice rooms which are all different. So close to Lenox sites and restaurants. Koi pond and little waterfall make for such a pretty backdrop to their good breakfast.
Stayed 3 nights in Jul 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is very friendly and efficient. Grounds are well maintained and it's walkable to town. Rooms are smallish. Fairly loud and light comes in under doors at night and through blinds in morning. Highly touted breakfast is good but not great. Overall a pleasant stay with some observations as noted above.
Stayed 7 nights in Jul 2023

10/10 Excellent

Valerie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a real B&B experience, this was top notch. From check in with homemade brownies to a fabulously designed room and the most comfortable bed ever, it was well worth the price.
Stayed 1 night in Jul 2023

10/10 Excellent

Emily

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Suzan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was EXTREMELY pleasant after problem with a room. They were quick to help. Breakfast was served in lovely dining area with quality choices. Easy walk to Lenox ( 10 mins) for dinner. Clean and Easy parking. Would highly recommend.
Stayed 4 nights in Jun 2023

10/10 Excellent

William

Stayed 1 night in Jun 2023

10/10 Excellent

Suzanne

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Cornell Inn was in a great location. Breakfast was delicious and the staff was attentive.
Stayed 2 nights in Jun 2023

10/10 Excellent

Bernadette

Liked: Cleanliness, staff & service, property conditions & facilities
We were welcomed immediately with a warm brownie, you may add ice cream as well …and a welcome Sangria with the fruit in it so lovely. In the evening you are given a tiny snifter of cognac to enjoy in your beautifully appointed room. The bed was very comfortable and there is a Keurig in your room so you may enjoy your coffee before you walk to the main house for an exceptional breakfast. There was also a complimentary bottle of wine in the room to enjoy. We had some issues finding a place to eat supper as there was a big tour group from Virginia so the place that was recommended to us had no availability when we drove down. It was pouring so not a night to walk. We did eat at the Tavern and there was tons of food but it was very loud and l get migraines so not the quiet romantic spot l was hoping for,but being hungry we called it good. All in all this is clean,welcoming and lovely. I would definitely stay again.
Stayed 1 night in Jun 2023

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Daniel

Stayed 1 night in Jun 2023