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Reviews of Willows Motel Williamstown

2 out of 5
Willows Motel Williamstown
480 Main St, Williamstown, MA

Reviews

8.8

Excellent

Rating 10 - Excellent. 436 out of 784 reviews" "
Rating 8 - Good. 253 out of 784 reviews" "
Rating 6 - Okay. 59 out of 784 reviews" "
Rating 4 - Poor. 26 out of 784 reviews" "
Rating 2 - Terrible. 10 out of 784 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

mohammad

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Overall a great experience for a Motel, but regarding the cleanliness of the unit (and the fruits being served for Breakfast) there is definitely room for improvement. Nice and kind staff and caring people running the motel. Overall happy about the service and price.
Stayed 1 night in Apr 2024

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice owner
Stayed 1 night in Apr 2024

8/10 Good

Banu

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Paul and the property are both excellent. Clean, quiet, and very close to everything in both North Adams and Williamstown.
Stayed 2 nights in Mar 2024

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We came on a weekend that had some unsettled weather. On Saturday morning, we woke up to snow, sleet and rain. The driveway and the path up to the main house should have been shoveled and treated. My husband fell in the driveway. Thank heavens he wasn’t hurt. The continental breakfast was very nice. The owner was pleasant and accommodating.
Stayed 2 nights in Mar 2024

10/10 Excellent

WaiChong, Tampines

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet and safe, breakfast is also good and the staffs are very helpful and friendly. Location wise its right in the heart of city center plenty of restaurants, libraries, and other place of interest. We stayed there 3 days its been great👍👍👍
Stayed 2 nights in Mar 2024

10/10 Excellent

Scott

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hosts were great and our room was amazing. Would definitely stay again if I’m in the area.
Stayed 2 nights in Mar 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Williams College and other amenities like gas and shopping
Stayed 1 night in Feb 2024

8/10 Good

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance to restaurants. Refrigerator didn't work but they replaced it next day.
Stayed 4 nights in Feb 2024

10/10 Excellent

Walker

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Worked out perfectly
Stayed 1 night in Feb 2024

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Nancy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The motel room was big and the beds comfortable. The owner was very nice. It had snowed on the second day we were there and we were on the top floor. The stairs were not shoveled and were slippery. I have 2 hip replacements and a new knee replacement and I was very concerned that I could slip. The handrails were snowy as well. Other than that, it was fine with a good location.
Stayed 2 nights in Jan 2024

10/10 Excellent

Kristen

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, comfortable rooms, excellent breakfast included (fruit, yogurt, cereal, bagels, etc).
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoy the Willows
Great location and easy walk to downtown Comfortable room and nice TV. Friendly and helpful owners and a tasty continental bfast.
Stayed 2 nights in Jan 2024

10/10 Excellent

Lotus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Christiana

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Fun and quaint
Paul was so friendly and helpful and gave me wine for my bday ! Upgraded my room. We enjoyed the breakfast and clean comfort. Only concern is my dog smelled and I heard something in the wall. I d k if it was just another neighbor with a pet or if it was rodents or something. The heater looked old but my dog kept scratching at it lol. We loved our stay and appreciate the pet friendly place and your kindness
Stayed 1 night in Dec 2023

10/10 Excellent

Anne

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple but clean accomodation, and owner that makes you feel like family... And no one can beat their breakfast.
Stayed 2 nights in Dec 2023

8/10 Good

juliet

Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Willows great spot in a great location!
A great spot for a quick trip to the Berkshires. The owner is very friendly, the fresh organic fruit at bfast was a pleasant surprise, the room was nice and you cant beat the walkability of the location. We will be back!
Stayed 1 night in Dec 2023

10/10 Excellent

Kurt

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place to stay!
I was only there for one night, but the price was quite reasonable, and the room clean and comfortable. I will stay there again.
Stayed 1 night in Dec 2023

10/10 Excellent

ELIZA

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a charming spot to stay! Friendly staff too.
Stayed 1 night in Dec 2023

10/10 Excellent

nadine

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Continental breakfast with fresh fruit, yogurt, bagels. Friendly staff. Very good value. Not a high-class place, but very comfortable and reliable.
Stayed 3 nights in Nov 2023

8/10 Good

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice people, very safe and convenient location.
Stayed 1 night in Nov 2023

10/10 Excellent

JAMES

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very pleasant and welcoming. Also very responsive to needs for assistance.
Stayed 2 nights in Nov 2023

10/10 Excellent

Renna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Wonderful friendly and considerate proprietors— made all sorts of special efforts They obviously care a great deal
Stayed 2 nights in Nov 2023

8/10 Good

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, amenities
I thought the gentleman at the front desk was very welcoming. He provided a couple of waters and made a point that if there was anything that was needed to reach out, he would take care of things. When I booked the motel and read reviews, everyone commented on the breakfast that was provided. Although there was no hot items there was a variety of healthy choices. There was a lot of fresh fruit, yogurt, berries and oatmeal. They also had bagels and breads from Panera which was fresh. For an older motel, it was in very good shape. If in the area again, I would not hesitate to stay there again
Stayed 2 nights in Nov 2023

10/10 Excellent

Jan

Stayed 1 night in Nov 2023

10/10 Excellent

Chelsea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Paul and Bupi were the people who checked us in/out, served breakfast and helped clean rooms. Positive attitudes, extremely friendly and the best breakfast you can find within a 30 mile radius. Would 10/10 recommend for anyone traveling to the Williamstown area!
Stayed 2 nights in Nov 2023

6/10 Okay

Roland

Liked: Staff & service, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The motel staff are absolutely fantastic and couldn't have done more to make our stay better. The rooms were big, quiet and had everything you could need. I would stay again withiut question
Stayed 2 nights in Oct 2023

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge breakfast spread. Paul and family very friendly and helpful.Room was very comfortable, extremely clean and very quiet. Property well located to major area attractions, The Clark Art Museum and The Mount, Edith Warton's home. This place was a gem!! Thanks Paul and staff. B&B 10/22/24.
Stayed 2 nights in Oct 2023

10/10 Excellent

nadine

Liked: Cleanliness, staff & service, property conditions & facilities
Extremely well-kept up, clean, super convenient, location, and genuinely friendly reception. I was quite surprised to have such fresh delicious fruit available for breakfast friendly host even introduced me to a fruit I have never tried. This is a small older motel so well kept it was a lovely experience.
Stayed 2 nights in Oct 2023

6/10 Okay

james

Traveled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff very polite. Breakfast provided, but in cramped front desk area, no hot choices, but good fruit selection. Coffee was not good. Rooms looked like not updated since 1960’s. Shower plumbing was bad. You could scald yourself if not careful, very low water pressure. Room smelled like fabreze was used to cover up smells. If the price was like under $100.00 a night, I would give more slack, but not for almost $140.00 a night. Not a good value.
Stayed 1 night in Oct 2023

10/10 Excellent

Dan'l, Huntingtown

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really generous breakfast.
Stayed 1 night in Oct 2023

8/10 Good

Ndubuisi

The owner are friendly
Stayed 2 nights in Oct 2023

10/10 Excellent

RICHARD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very caring ownership family...with a huge healthful breakfast spread.
Stayed 2 nights in Oct 2023

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The proprietors are enthusiastic and attentive. The breakfast was terrific!
Stayed 1 night in Oct 2023

10/10 Excellent

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Friendly staff.
Stayed 2 nights in Oct 2023

4/10 Poor

Jerald

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Needs work
Motel needs updating. Decor was old and mismatched. Shower knob was loose and it was difficult to adjust temperature, and faucet needed work. Staff was very friendly, breakfast bar was very nice and fruit assortment was fabulous. I will not stay here again.
Stayed 3 nights in Oct 2023

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Homey and comfy
We had a lovely stay. The owners were so kind and welcoming and really go out of their way to make you feel at home.
Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Would stay again.
Impeccable service! Owners were thoughtful and kind.
Stayed 1 night in Oct 2023

10/10 Excellent

Xinsong

Stayed 1 night in Oct 2023

10/10 Excellent

Reidar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked it all
Stayed 1 night in Oct 2023

10/10 Excellent

robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hosts do everything possible to make your stay wonderful. The breakfast is awesome: organic fresh fruit of the highest quality, with great coffee and teas. Delightful outdoor seating area for reading and relaxing. Close to town and Mt Greylock access.
Stayed 2 nights in Sep 2023

8/10 Good

thomas

Stayed 1 night in Oct 2023

10/10 Excellent

Munish

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently had the pleasure of staying at this marvelous motel that exceeded all of my expectations. From the moment I stepped into the motel, I was greeted with warmth and hospitality. The rooms were incredibly spacious and well-fitted, providing a comfortable retreat after a long day of exploring. Importantly , let me tell you about the owner, who left an indelible impression on me. The owner's generosity and kindness were unparalleled. They went out of their way to ensure that every guest felt welcomed and taken care of. Whether it was offering valuable local insights or personally attending to any needs, the owner's presence truly made a difference. THE BREAKFAST – it was simply outstanding! I was blown away by the variety and quality of the offerings. From freshly baked breads to a wide selection of fruits, cereals, and hot dishes, there was something for everyone. The attention to detail and the use of high-quality ingredients truly set this motel apart. Overall, my experience at this place was nothing short of exceptional. I wholeheartedly recommend it to anyone seeking a memorable and delightful accommodation experience.