Ratings based on 201 Verified Reviews

4.0 out of 5
82% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 13, 2018
Perfect place to stay! Hot tube, pool, and onsite restaurant and bar. Rooms were clean and well-Kept.
Comment from Hotel Management
Feb 15, 2018 by Addie, Hotel Management
We love 'perfect'---thank you so much! We hope to welcome you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 11, 2018
My work takes me all over and cousin is my favorite cozy home away from home. The staff has a great customer service approach.
Comment from Hotel Management
Jan 17, 2018 by Addie, Hotel Management
Your review made our week, thank you so much! We love being your home away from home and look forward to your next visit!
5 out of 5
by Elizabeth

Posted Nov 13, 2017 on Hotels
Very nice room, especially since I had my dog with me and it was a pet room. Nice bathroom - all tiled. Great pet area, perfect coffee - a high complement from someone from the northwest.
Comment from Hotel Management
Nov 15, 2017
Thank you Elizabeth! We are thrilled you enjoyed your time with us, and really appreciate your review. We Northwesterners certainly take our coffee seriously, and we're delighted with your compliments! We hope to host you again soon, thank you!
2 out of 5
by arthur c aumack

uncomfortable

Posted Nov 12, 2017 on Hotels
clean room but uncomfortable bed I wont stay again
Comment from Hotel Management
Nov 14, 2017
We are so sorry we didn't provide a more restful experience for you! We feel terribly we missed our chance to address your discomfort, and sincerely hope we'll have another opportunity to host you. We have many different rooms to choose room, with different beds and arrangements and we're certain we have something more comfortable for you. Our front desk team is happy to help find the perfect fit, please reach out when you are ready to consider a return visit; we'll do our best to ensure a more relaxing experience! Thank you.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 9, 2017
Very clean, comfortable room, and the staff at the front desk were very helpful and friendly.
Comment from Hotel Management
Nov 10, 2017 by Heather, Hotel Management
We're delighted you enjoyed a comfortable stay; and our front desk team will love your compliments! Thank you for sharing your feedback, we hope to see you again soon!
3 out of 5
by A verified traveler

Disturbing by knocking on doors

Posted Oct 30, 2017 on Hotels
Hotel was clean, beds had older mattresses but comfortable. We were there with 5 other couples ,for which I had reserved and paid for 3 of. We had a late night was a Halloween party which one of our friends was playing at. So late night at 9:00 heard a knock on what was a couple doors down, and we hear in loud voice house keeping, they then proceed doing that to each room. Get to ours knock I getup go to the door open and ask what time is check out , she replied 11:00 , so I said why would you be disturbing everyone at this hour I think I paid till ck out. I shut door and she just kept going down the line knocking on doors. They really need to wait till people either ck out or wait till after ck out time before knocking on doors.
Comment from Hotel Management
Nov 1, 2017
We are so disappointed to see this, thank you for letting us know. You certainly should have been able to enjoy your morning uninterrupted, and we are truly sorry for what you experienced. Our team will do better communicating with one another about which guests have departed, and which may still be in their rooms. We hope we'll we have an opportunity to provide a more restful stay for you. Thank you.
5 out of 5
Recommended
for Everyone
by A verified traveler from california

In town for wedding

Posted Oct 30, 2017
Outstanding Cousins country inn restaurant AMAZING
Comment from Hotel Management
Oct 31, 2017 by Addie, Hotel Management
Thank you kim, we're delighted you enjoyed your visit!
4 out of 5
by A verified traveler

Posted Oct 16, 2017 on Hotels
Comment from Hotel Management
Oct 18, 2017
Thank you!
5 out of 5
by A verified traveler

Posted Oct 9, 2017 on Hotels
Comment from Hotel Management
Oct 14, 2017
Thank you!
5 out of 5
Recommended
for Everyone
by A verified traveler from kokomo Indiana

Nice non chain style hotel

Posted Oct 8, 2017
Great food. Slept like babies! Not someone to stay in a hotel that isn't a chain. Pleasantly surprised with this one!!
Comment from Hotel Management
Oct 10, 2017 by Addie, Hotel Management
Thank you David! We're thrilled we exceeded your expectations and are glad you enjoyed your time with us. We'd love to host you again sometime!