On the beach

Reviews of Crowne Plaza Terrigal Pacific, an IHG Hotel

4.5 out of 5
Crowne Plaza Terrigal Pacific, an IHG Hotel
Pine Tree Lane, Terrigal, NSW

Reviews

8.8

Excellent

Rating 10 - Excellent. 572 out of 1003 reviews" "
Rating 8 - Good. 285 out of 1003 reviews" "
Rating 6 - Okay. 97 out of 1003 reviews" "
Rating 4 - Poor. 31 out of 1003 reviews" "
Rating 2 - Terrible. 18 out of 1003 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jerlyna

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located just across the beach with easy access.
Stayed 1 night in Mar 2024

8/10 Good

Lisa

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Reception staff could be friendlier, happier and more helpful.
Stayed 1 night in Mar 2024

6/10 Okay

Dulmini

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
We spent $700 a night with high expectations. The room was not noice proof - the music from the road was so loud and went on till mid night or so. The pool area was not maintained properly especially the spa area as there was dirt floating on the water as well as the tiles underneath. The reception staff was not friendly at all. Not at all welcoming. I also feel the property is in the middle of a busy street so if anyone is after peace and quiet this will not be the place for that.
Stayed 1 night in Mar 2024

6/10 Okay

Kathleen

Stayed 2 nights in Feb 2024

10/10 Excellent

Chiu-Fong

Stayed 1 night in Feb 2024

10/10 Excellent

Kosta

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everythink it was excellent .
Stayed 2 nights in Feb 2024

6/10 Okay

Lyanne

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024

10/10 Excellent

Donna

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities
They were very accomodating to all needs and requests
Stayed 1 night in Jan 2024

4/10 Poor

Josh

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
What I wanted to be a relaxing few nights before I returned to work was distributed by large families by the pool area thinking it was acceptable for them to blast heavy dance music on their own speaker at full volume around the communal pool, they over ruled the whole hotel and the place became uncomfortable to try and relax at which is exactly why we decided to stay. I understand that it is a family friendly hotel but I think the lack of response by staff to tell the families to turn off their music for the sake of other guests is unprofessional and inconsiderate. When I asked hotel staff for 2 plates for the room so my partner and I could enjoy cheese on the balcony we received 2 very dirty plates that had clearly had any lack of attention when being handled to notice that they had old food baked onto the plates. I would sincerely not recommended this hotel
Stayed 2 nights in Jan 2024

10/10 Excellent

Aimee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent! Clean and fresh decor! Great location
Stayed 1 night in Jan 2024

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities
From our check in, with an unexpected upgrade, right up until our departure, we had a wonderful time. The little extras for the kids were appreciated. These included a special kids check in, with a colouring in competition, free drinks, ballon twisting and face painting, and Christmas popsickles. The view from our room was incredible. We enjoyed the pool, the gym, spa, games room and proximity to the beach and fantastic strip of restaurants and shops. We will be back!
Stayed 5 nights in Dec 2023

6/10 Okay

Paul

Stayed 3 nights in Dec 2023

8/10 Good

Ayuliani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great view, friendly staff in all areas, comfy bed, very nice hotel
Stayed 1 night in Dec 2023

8/10 Good

Mark, Calgary

Stayed 2 nights in Dec 2023

8/10 Good

Natalie

Stayed 1 night in Dec 2023

8/10 Good

Taryn, Bateau Bay

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
A lovely 1 night stay at our local Crown Plaza. Natasha on front desk was LOVELY and gave us such a warm welcome. The kids check in ladder and activity pack were a huge hit with my 3 year old and honestly made her stay! All staff we came across were super lovely and friendly, bed was reeeeeally comfy, rooms were big and the sofa was made up for my little one. I would definitely stay again - and look forward to doing so!
Stayed 1 night in Dec 2023

10/10 Excellent

Troy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and help full. Amazing view of the beach, fantastic pool and Gym. so many fantastic restaurants all within a short walk. Perfect location for a beach side holiday
Stayed 2 nights in Dec 2023

10/10 Excellent

Mark

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2023

8/10 Good

Russel

Liked: Cleanliness, staff & service, property conditions & facilities
D
Stayed 2 nights in Dec 2023

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

MINJUN

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Kulendran, Lugarno

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have not been to this hotel in about 25 years. It has been modernised. The stay was comfortable and the amenities were good. I however thought that the soundproofing of rooms was poor. Even with all the doors shut, outside noise from the street level was easily heard and so was noise from people talking along the corridor.
Stayed 1 night in Dec 2023

10/10 Excellent

Hayley

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable room with lovely view of the water. Bed and pillows very comfortable. 11am checkout was welcomed.
Stayed 1 night in Dec 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Crown Plaza is excellent and by far the best place to stay in Terrigal. Rooms are not large and they are narrow to provide the maximum number of rooms to get ocean views. Breakfast buffet is well worth the extra cost. Staff extremely friendly and helpful
Stayed 2 nights in Nov 2023

6/10 Okay

Katrina

Traveled with group
A lovely stay but not quite worth the price tag.
Stayed 1 night in Nov 2023

10/10 Excellent

Paul

Stayed 1 night in Nov 2023

6/10 Okay

Huy

Disliked: Room comfort
The beds are very soft/ old Bathrooms Needs renovation
Stayed 1 night in Oct 2023

10/10 Excellent

Brad

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place great views food fantastic music superb
Stayed 1 night in Nov 2023

10/10 Excellent

Jennifer

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and hotel facilities were excellent.
Stayed 1 night in Oct 2023

10/10 Excellent

Waida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant experience
Room lovely, clean and comfortable. However missed the kettle and coffee and tea making facilities. Although there was a pod coffee machine no sugar or tea were provided. Also no coffee cups, had to use the glasses. Other than that we enjoyed all the facilities the hotel had to offer.
Stayed 1 night in Oct 2023

6/10 Okay

Tom

Business traveler
Liked: Cleanliness, staff & service, amenities
Hotel facilities and location very good. Extremely difficult to have a decent shower given the dated bathroom facilities. Shower is situated over the bath and not high enough to fit under
Stayed 2 nights in Oct 2023

10/10 Excellent

brandon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and facilities
Stayed 1 night in Oct 2023

6/10 Okay

Michelle

Stayed 1 night in Oct 2023

8/10 Good

Ian

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It’s a lovely place to stay but a bit over priced for the room. It could do with a refurbishment. Staff were ok but a little on the average side, particularly breakfast staff not overly attentive.
Stayed 1 night in Oct 2023

8/10 Good

Lynne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Some plates and knives and forks would be nice in the rooms. I wanted to cut an orange… also breakfast was great staff excellent…near the fruit good was a plastic plant covered in dust .. not good near food. Overall good.
Stayed 1 night in Oct 2023

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Neveen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place for relaxing with kids
Stayed 2 nights in Sep 2023

8/10 Good

Sanjeeva

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023

10/10 Excellent

Daniel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location opposite the beach. We loved the heated pool, it was very good fun.
Stayed 3 nights in Sep 2023

10/10 Excellent

Angelo

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can’t fault it.
Stayed 2 nights in Sep 2023

10/10 Excellent

Raelene

Stayed 1 night in Sep 2023

10/10 Excellent

Nicoleta-Mariana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

10/10 Excellent

Lana

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The ocean view is beautiful!
Stayed 1 night in Sep 2023

10/10 Excellent

Daniel

Liked: Amenities
Great
Stayed 1 night in Aug 2023

10/10 Excellent

pamela

Stayed 1 night in Aug 2023

8/10 Good

Colleen

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great
Stayed 1 night in Jul 2023

10/10 Excellent

BRADLEY

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5STAR
Stayed 1 night in Jul 2023

10/10 Excellent

Bridie

Liked: Cleanliness
Stayed 1 night in Aug 2023

8/10 Good

Eugen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023