Posted Jan 10, 2017 on Hotels
Grand Isle resort is Awesome. The room is Gorgeous and nicely equipped. The staff is extremely friendly. However, the front desk staff at times would not follow through on requests. The pool side restaurant is just ok. Staff very friendly. Slow. And food is good, but not great. But, I would definitely stay there again - No Question!!
Comment from Hotel Management
Jan 13, 2017 by General Manager, Hotel Management
Thank you for the lovely review and please accept my apology for the Front Desk. Several of the agents are new and working hard but clearly need to get more proficient and they will. Concerning Palapa Grill any more insight you can give me would be great the food should be excellent.
Hope to see you back and do let us have you meet with the culinary team so we can rock it our of the part (:>.