Ratings based on 122 Verified Reviews

3.5 out of 5
69% of guests recommend
3.7 Room cleanliness
3.8 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Scotland

Good location, run down, need of refurbishment.

Posted Mar 28, 2017
Pros: Location
Cons: See above, everything !!!!
Location: Good eating nearby
Bath out of order, unable to use shower area as it had poor lighting. Had to ask for another room. In both bedrooms the wardrobes were in poor condition, and the doors were detaching from the runners. Were locked out of the room safe, no internet reception in the rooms. Noise late at night from other bedrooms. No parking. Public parking a bus ride away. The shower was poorly constructed and sprayed water outside the shower area. We had no kooks to hand wet towels on. In the second room we were given the sink was defective and sprayed water onto the floor when turned on. good location but poor by Best western standards.
3 out of 5
by A verified traveler

Posted Dec 17, 2016 on Hotels
- Internet service was really poor. I highly recommend improving the internet/Wifi quality.
2 out of 5
by A verified traveler from manchester

Nice position but

Posted Oct 16, 2016
Very large junior suite with massive spa bath in the room. En suite so small it was unusable. Noisy next to lift - bells from the church opposite chime every half hour. Breakfast ok but needs presenting better. The whole hotel needs a revamp Only positive in a very good position.
4 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Nice place in general

Posted Sep 25, 2016 on Orbitz
Nice place and staff However, AC and jacuzzi did not work. Also bad smell in hallways and stairways! Nice location to everything. Will stay there again.
5 out of 5
by Mirvais from Munich

Cute hotel in the MIDDLE of Leiden

Posted Aug 3, 2016 on Hotels
Very cute place in the middle of Leiden. Walking distance from "everything interesting". It's a rebuilt and renovated old Dutch house with a very special character.
3 out of 5
Recommended
for Everyone
by A verified traveler from australia

Position is good.

Posted Jul 20, 2016
Pros: All day coffee and tea provided in foyer and breakfast included.
Cons: Outside dinning room needs to be swept dayly for outside dining! Just a general upgrade of facilities.
Location: Close to canal with places to eat. Walking tour from information centre was excellent.
Great position but accomodation a bit tired. Windows and furnishings downstairs very old.
4 out of 5
by A verified traveler

Nice Quiet Stay in Leiden

Posted Jul 5, 2016 on Hotels
Last minute stay for one night. Nice location in a beautiful city. Staff was helpful and friendly especially Sanne.
4 out of 5
by Thijs from London

Posted May 31, 2016 on Hotels
We arrived late, but hotel service was excellent
3 out of 5
Recommended
for Everyone
by A verified traveler from Wiesbaden, Germany

Nice location, not good lighting

Posted Mar 20, 2016
Great location and room size. The rooms could use more and better lighting. Also decor is stark and cold.
5 out of 5
by A verified traveler

Posted Mar 20, 2016 on Hotels
We enjoyed the quietness and found the hotel to be excellently suited to our needs in visiting the cultural centre of Leiden.