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Reviews of Best Western Plus Grand Winston

4 out of 5
Best Western Plus Grand Winston
Generaal Eisenhowerplein 1, Rijswijk

Reviews

8.0

Very Good

Rating 10 - Excellent. 178 out of 608 reviews" "
Rating 8 - Good. 267 out of 608 reviews" "
Rating 6 - Okay. 114 out of 608 reviews" "
Rating 4 - Poor. 29 out of 608 reviews" "
Rating 2 - Terrible. 20 out of 608 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Kamal

Business traveler
Liked: Cleanliness, staff & service, amenities
_
Stayed 4 nights in Apr 2024
Response from Menno on Apr 15, 2024
Dear Kamal, Thank you for taking the time to review your stay, we hope to welcome you again in our hotel.With kindest regards,Menno

6/10 Okay

Rhiain

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
My overall stay at the property was nice, reception staff were very friendly and helpful. The room was nice and clean, and passing housekeeping staff they always said yellow and were friendly. The only negative thing is that the two times I approached the restaurant two separate members of staff were quite rude and unhelpful. This was the only thing that brought the hotel down.
Stayed 3 nights in Jan 2024
Response from Menno on Mar 7, 2024
Dear Rhiain, Thank you for taking the time to review your stay. We are sorry that you had this experience in our restaurant. We will discuss this with our management. With kindest regards,Menno

8/10 Good

Robert

Traveled with partner
Liked: Staff & service
Dirty around the property and smoking right outside the door with butts everywhere
Stayed 1 night in Jan 2024
Response from Menno on Feb 5, 2024
Dear Robert,Thank you for taking the time to review your stay. We are sorry for state of the area around the hotel, we will discuss your comment with our housekeeping department. Thank you for giving us the opportunity to make our hotel a better place. Kind regards, Menno

10/10 Excellent

Robert

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was close to my conference center but no good food options in walking distance but close to the tram
Stayed 3 nights in Jan 2024
Response from Menno on Jan 22, 2024
Dear Robert,Thank you for taking the time to review your stay. We are glad to hear that you have enjoyed your stay. We hope to welcome you again in our hotel. Kind regards,Menno

10/10 Excellent

Jonas

Liked: Cleanliness, staff & service, property conditions & facilities
Great room for the price. Parking was convenient on the weekend.
Stayed 2 nights in Jan 2024
Response from Menno on Jan 15, 2024
Dear Jonas,Thank you for taking the time to review your stay. We are glad to hear that you stay was satisfactory!We hope to welcome you again in our hotel. Kind regards,Menno

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top service
Excellent service
Stayed 1 night in Oct 2023
Response from Menno on Oct 31, 2023
Dear guest, Thank you for your review and we hope to welcome you again in our hotel.Kind regards,Menno

8/10 Good

Erik

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed here several times over the years. It is nice, clean and convenient. Will stay again.
Stayed 2 nights in Jun 2023
Response from Menno on Jul 7, 2023
Dear Erik,Thank you very much for your kind reveiw. We hope to welcome you again in our hotel. Kind regards,Menno

8/10 Good

Ingo

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Jun 2023
Response from Menno on Jul 7, 2023
Dear Guest,Thank you for your review.We hope to welcome you again in our hotel. Kind regards,Menno

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel next to train station
Stayed 4 nights in Apr 2023
Response from Jeanette - Reception on May 7, 2023
Dear Robert,Thank you for your kind review. Great to hear that you had a great stay. Kind regards,

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cenrtainly not a 4* hotel… 2* maybe?
did not get the room which was promised…while the booking done and confirmed was for a double king size bed, the manager said they did not have a double bed in the entire hotel… there are no telephone in the room…every time you want to call anybody in the hotel, you have to dial a telephone number from your mobile. no toiletries in the bathroom except 2 soap dispensers. They say they provide only on requests
Stayed 6 nights in Apr 2023
Response from Menno - General manager on May 7, 2023
Dear guest, Thank you for taking the time to review your stay and I am sorry to hear that your stay was not satisfactory. All room requests are always upon availability, it is never guaranteed.Regarding the toiletries in the bathroom, we do not have them standard in the room, but you can always request them. Also since this year the management decided to remove the telephones from the rooms. We have a different system in the hotel at the moment to communicate with the reception. There is a flyer on the room with a QR-code. Via this link you can communicate with the reception by sending messages. The reception receives those messages and will communicate back with you. Once again our sincere apologies. Kind regards,MennoGeneral Manager

2/10 Terrible

Matthew

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is a scam
This was the worst stay ever at a "4 star" hotel. At first they wanted to put us into a room that wasn't meant for guests wasn't cleaned and not the sleeping arrangement we asked for. Firstly the receptionist said that they were fully booked and they couldn't do anything then the other found a room and sent the colleague to check. Apparently it was fine. The room didn’t have a kettle nor a coffee machine nor a fan not even a phone! The bathroom had no toiletries or accessories just a soap dispenser fixed to the wall at the sink and in the shower. Half of the furniture fixed to the wall is barely attached. The lighting in the room is one main light that is in the bathroom “aquarium”. In order to ask for the WiFi password I had to call reception with my own phone. The furniture is all heavily used and very worn and beat up. This is a problem since the recent pictures on the internet of the hotel show modern and recently renovated rooms. The hallway to the rooms has pieces of the panelling missing, parts broken, garbage bags lying on the floor. There is this constant whistling and whining in the room 24/7 it is very difficult to sleep and then you hear water in the pipes. Absolutely no documentation that you normally find in a hotel room to read about the hotel and services. Sadly I am limited to 8 pictures as I have so many more. I cannot believe that this is a 4 star hotel and this room cannot be a room for guests, this is why I consider it a scam for the price and rating.
Stayed 1 night in Apr 2023
Response from EH on Apr 21, 2023
Dear Mr/Mrs Mattew,Thank you very much for your review. We are sorry to read that your first stay was not satisfactory. The points you indicate should not exist in our hotel. We will look at the points for improvement and discuss them internally to resolve them. We are also currently renovating our rooms. We hope to welcome you again in the future so that you can experience our new rooms.Sincerely, Menno

10/10 Excellent

Susan

Stayed 2 nights in Mar 2023
Response from EH on Apr 8, 2023
Dear Susan, Thank you for taking the time to review your stay. Good to hear that you had a good stay in our hotel. We hope to welcome you again in our newly renovated rooms. Kindest regards, Menno

4/10 Poor

Andrew

Stayed 1 night in Jul 2022
Response from Menno Noordenbos on Jul 21, 2022
Dear Andrew. Thank you for taking the time to review your stay. I am sorry to hear that your stay was not satisfactory. We apologize for the inconvenience during your stay. With kindest regards, Menno

10/10 Excellent

Selim, Chigwell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a wonderful hotel. The room and the bed was very nice. Breakfast was very good too!
Stayed 2 nights in Jun 2022
Response from EH on Jun 13, 2022
Dear mr. / mrs. Selim, Thank you for writing your review. Glad to hear that your stay was good. You may have already seen it, but we are in the process of renovating our rooms. With this renovation, the rooms will be like new again. We hope to welcome you again, so that you can try the new rooms. Sincerely, Menno

10/10 Excellent

Kick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, excellent service
Stayed 1 night in Nov 2021

6/10 Okay

Rick

Disliked: Property conditions & facilities
The staff were all lovely, but the rooms are in need of a refurbishment. It was like being transported back to the 1980's. The bathroom is a glass box in the bedroom, with a huge gap all around the top. It's not ideal for privacy if there are more than one person in the room, you hear everything!
Stayed 2 nights in Sep 2021

8/10 Good

Sue-Lizz

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

8/10 Good

Vajih

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
Stayed 1 night in Jan 2021

10/10 Excellent

Vajih

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good value for money
Stayed 1 night in Jan 2021

8/10 Good

Sue-Lizz

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

8/10 Good

Paul

Business traveler
Liked: Staff & service, room comfort
Good for business
Ok, Hotel. Close a a big shopping centre. Parking at the back 60 min free, 5 euro a night. Difficult to judge in the Corona time, but effective protection during breakfast
Stayed 1 night in Sep 2020
Response from Receptie on Sep 6, 2020
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Amenities
Rude staff, unhelpful with attitude ——————————————
Stayed 1 night in Jul 2020

8/10 Good

Erik, Brighton

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, clean rooms, dog friendly. Very bad WiFi almost unusable.
Stayed 3 nights in Jul 2020

10/10 Excellent

Vajih

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020

10/10 Excellent

Pau

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Rooms are spacious. 24 hour check-in service. Very close to railway station. Water flow from rooms around you is very noisy, so everyone wakes up with the first person taking a shower.
Stayed 2 nights in Feb 2020

10/10 Excellent

Khalil

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Stayed 1 night in Jan 2020

10/10 Excellent

Jacques, Miami

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very good. I would return or recommend it without hesitation.
Stayed 7 nights in Dec 2019

6/10 Okay

Mohammed

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jongwon
Good to stay and easy access to market
Stayed 5 nights in Nov 2019

10/10 Excellent

Joo-Hyung

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good to stay
good to stay and easy to access
Stayed 5 nights in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

4/10 Poor

Deborah

Traveled with group
Disliked: Property conditions & facilities
Thumbs down!
We were there with friends. Their shower door was missing, ours leaked, the trash can was broken, cup and soap holders were almost torn off the wall, the carpet had some places where unraveling was evident, the battery in the room safe was dead. This is not acceptable for a Best Western Hotel that usually stands for quality. We were disappointed and wouldn’t recommend it to anyone.
Stayed 2 nights in Oct 2019
Response from Gerald on Oct 30, 2019
Dear Deborah, Thank you for your feedback. We would like to apoligise for your experience. We will use your feedback to improve in the future. Kind regards, Gerald Reception

8/10 Good

BRIAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Conveniently located near Rijkswijk train station
Stayed 2 nights in Oct 2019

8/10 Good

Emma

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We did not like the towels ;they are too thin. Overall, it's a nice property and we enjoyed our stay
Stayed 12 nights in Sep 2019

8/10 Good

Enrique

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice , modern hotel with helpful staff. Room and bed excellent. Slightly out of town.... but, next to train and tram stations.
Stayed 1 night in Sep 2019

2/10 Terrible

Nabil

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic acceptable room but extemely poor service
Basic acceptable room, but services are extremely poor. No concierge or luggage facilitation to and from room. Amenities only available through reception on request and collection at the desk itself. Bed sheets only replaced every 2 days irrespective of state. Water put in room “if available”. Toilet paper to be asked for to be replenished. Breakfast is served and dinning is in a canteen format with extremely limited options (unchanged options every day) - not worth the money at all. Overall it is extremely clear the hotel is cutting costs everywhere - the number of staff covering the hotel is shockingly low (5-10 max). Would not recommend.
Stayed 6 nights in Jul 2019
Response from Ellen Kruithof - Front Office Manager on Aug 7, 2019
Dear Mr. Siyabi, Thank you for leaving the review after your stay in our hotel. On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide superior customer service. I am sorry we were not able to do that for you. I will discuss your comments in our next staff meeting to use the feedback you gave us to improve our quality. I hope you consider staying with us again in the future.

10/10 Excellent

Abubakr

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Staff & service, property conditions & facilities
A bit too expensive for what was offered. On the other hand breakfast was very nice!
Stayed 1 night in May 2019

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
SAD
Aircon didn't work, no windows, HOT as hell, requested a room with a bathtub. got the tiniest shower I've ever seen. generally very unpleasant stay,
Stayed 2 nights in Apr 2019

10/10 Excellent

Luciana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Reservations on Apr 30, 2019
Thank you for your stay at Best Western PLUS Grand Winston. We hope to welcome you again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2019
Response from Reservations on Apr 30, 2019
Thank you for your stay at Best Western PLUS Grand Winston. We hope to welcome you again.

10/10 Excellent

Verified traveler

Stayed 2 nights in Mar 2019
Response from Reservations on May 2, 2019
Thank you for your stay at Best Western PLUS Grand Winston.

8/10 Good

Verified traveler

Stayed 1 night in Mar 2019
Response from Reservations on Apr 30, 2019
Thank you for your stay at Best Western PLUS Grand Winston. We hope to welcome you again.

6/10 Okay

LINDA

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
ok for business but service poor
I had a problem trying to park since the barrier would not lift, I could not reach the reception on the phone and so abandoned my car in front of the barrier but managed to finally reach them on the phone. They were aware I was trying to park since I pulled up in front of reception to ask where the car park was. No apology was given, only the excuse that the front desk was busy, so the call was ignored. Room was comfortable and restaurant ok but felt portions could have been bigger and no bread was served with the meal ( or offered).
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located, 3 mins walk from shops. Inside hotel is beautiful and clean. Our room was really big, comfortable beds, heating not working but they provided us with an electric heater (was also offered to change room but couldn't due to our time schedule), bathroom clean, shower size great but the cubicle/floor is very slippery while showering.will return if needed
Stayed 1 night in Jan 2019