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Reviews of Fletcher Hotel - Restaurant Auberge de Kieviet

3 out of 5
Fletcher Hotel - Restaurant Auberge de Kieviet
27 Stoeplaan, Wassenaar, South Holland

Reviews

7.0

Good

Rating 10 - Excellent. 17 out of 126 reviews" "
Rating 8 - Good. 49 out of 126 reviews" "
Rating 6 - Okay. 40 out of 126 reviews" "
Rating 4 - Poor. 16 out of 126 reviews" "
Rating 2 - Terrible. 4 out of 126 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

5.8/10

Amenities

5.8/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The restaurant is known to be excellent (I did not have an opportunity to try) and location is convenient but the hotel badly needs investment in a modernization of the rooms - for a hotel in Wassenaar they are very dated. My third floor room smelled mildewy.
Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveler

Traveled with group, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst hotel ever. We booked a room for 4 adults and they gave us a room with two single beds and then brought another single bed to the room. Small room, dirty and old
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
It was amazing
Stayed 2 nights in Jun 2019

8/10 Good

Diana

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 1 night in Jun 2019

8/10 Good

Diana

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel great location very good service responsive stuff
Stayed 2 nights in Jun 2019

4/10 Poor

Verified traveler

Traveled with family
Disliked: Staff & service
Things were left at the hotel that was not found at the hotel
Stayed 3 nights in May 2019

6/10 Okay

Danilo

Below expectations
It was ok for 1 night, kitchen closes quite early so couldn't have dinner, breakfast in the morning with very limited choice (no fresh vegetables, no fish option, basically only cheese, ham and fried egg)
Stayed 1 night in May 2019

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A very "tired" hotel, dirty carpets, poor service and the grounds were also in horrible shape.
Stayed 2 nights in Apr 2019

6/10 Okay

Jonathan

Disliked: Room comfort
Needs a remodel
people were very friendly. The place was just in need of a remodel. Not bad for a quick trip.
Stayed 1 night in Apr 2019

6/10 Okay

J.

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
A grand old Lady well past her prime
Fletcher needs to invest and update the hotel. The room was adequate but carpets worn and scruffy, curtains had bald spots, bathroom OK, no amenities, no coffee maker. Restaurant thrives on past reputation but when we were there a party in the other room kept us waiting for dinner for over an hour and when it arrived, it was cold. Waiting staff is incredibly sweet and helpful and that was a nice plaster on an otherwise unremarkable stay. Wassenaar is a beautiful area but isolated. A restaurant nearby called Meijendaal has great Dutch specialties and great walks. Hotel does provide bikes for the athletic.
Stayed 3 nights in Mar 2019

8/10 Good

Wei

Liked: Cleanliness, staff & service, room comfort
Cosy stay
It was a nice stay. The rooms were spacious and clean. However there were no tea and coffee supplied in rooms.
Stayed 2 nights in Dec 2018

10/10 Excellent

Emil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location and friendly staff
Nice location and friendly staff
Stayed 1 night in Nov 2018

8/10 Good

Pamela

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Oct 2018

8/10 Good

Verified traveler

Would use again
It was adequate .Beds comfortable, room clean and a good size despite being booked as a ‘small room’. Decor a bit dated, but so what. Suited the period property.Bathroom large. Breakfast fresh fruit bowl was probably a couple of days old and they need to address that. Very classy area. Daughter had a second room and agrees with my comments.
Stayed 2 nights in Sep 2018

8/10 Good

Maaike, UK

Liked: Cleanliness, staff & service, room comfort
Situated in central Wassenaar
Easy check in and check out, really nothing more to say
Stayed 1 night in Jul 2018

8/10 Good

Edward A.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ed’s Views
Hotel lobby, restaurant and grounds charming. Receptionist both helpful and Friendly. Breakfast excellent. Room spacious. Only downer was mediocre Bedding
Stayed 2 nights in Jun 2018

6/10 Okay

J, Surrey

Liked: Cleanliness, room comfort
Disliked: Staff & service
Spring trip
The staff had very limited English with no menu in English which is unexpected in Holland. The staff was pleasant but they were very few. Receptionist was barman and restaurant waiter.
Stayed 2 nights in Apr 2018

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities, room comfort
This hotel is dated needs a complete overhaul.
Old rooms and beds no airco just open windows to get fresh air and i was there at the end of a heat wave. Many stains on the carpets including the hallways Needs new beds and better bathroom towels It is in a great location and area but I don't think much money has been invested into upgrades in the past 40 years
Stayed 2 nights in Jun 2017

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Hotel in need of refurbishment - all a bit shabby. Dinner was good and reasonable at 30E for 3 courses plus a nice selection of wine by the glass. Breakfast was so-so. Room was large but freezing and the heating system noisy and not so effective. Nice staff, very friendly. Wouldn't stay again until money is spent on the place

6/10 Okay

French, UK

Liked: Cleanliness
Disliked: Room comfort
Memorial to a friend
Surprised about the four stars rating. Room was small and very basic. Not very welcome feeling.

4/10 Poor

Rosalind, Great Massingham

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
very poor food in restaurant one evening
Long wait of 45 minutes for menu, food took another 75 minutes to arrive. Food poorly presented and cooked, with soggy frozen and partially reheated lasagne, vegetarian given meat, no apology from waiter. Angus steak totally different from same dish previous night, when it was good. Chef appeared to be absent from kitchen?

8/10 Good

Brian

Liked: Staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
This hotel needs a serious make over of the rooms.
Good but again the rooms are old. Bathrooms don't have a hair dryer, soap dispenser are very old, no shower caps....

8/10 Good

Verified traveler

Liked: Staff & service

10/10 Excellent

Catriona, Cambridge, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
A two night stay with my elderly parents to visit nearby Keukenhof gardens. Hotel was just fabulous and the food excellent. All the staff we met were very accommodating and friendly. Small touches like having umbrella's for us to borrow were nice.

4/10 Poor

SR, Huntington, NY

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
A WASTE OF A LOVELY PROPERTY
Lovely location, lovely property, a great past, good staff....but it is clear that FLETCHER has no interest in this property. The rooms are musty with dirty carpeting and stains on the walls. Also...smelly!

10/10 Excellent

Deborah, Belgium

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice quiet neighborhood
The hotel was very nice and very comfortable. The hotel is away from town and in a very quiet neighborhood, a restful environment.

6/10 Okay

Amanda, Sheffield

Liked: Cleanliness
Was grand in its day
The hotel was a little tired and worn. I'm sure it was lovely at one time, the beds were nice and clean, but everywhere seemed dark and dingey.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service

8/10 Good

Rainer Kemper, Idaho Falls

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
nice and quite
It is a nice hotel in a wonderful and quite location. The rooms are a liitle bit outdated. The hotel is missing little things like broke shower fan on extra blanket in the room. The stuff was very friendly and the breakfast buffet very good.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely neighborhood
The hotel is in a beautiful, quiet neighborhood, close to biking on the beach and a short drive to The Hague. Old school charm and a friendly staff. The only draw back is if it's warm. There's no A/C and this would even have been fine if there had been a ceiling fan to move air a bit. Overall it was a very nice stay and I would recommend it.

10/10 Excellent

Dee, Belgium-US Expat

Liked: Cleanliness, staff & service, property conditions & facilities
Great weekend getaway out of the city
The hotel is in a wonderfully quiet location near the dune walks. It is not close to The Hague, but is on the 43 bus line, so most things are accessible. The breakfast was wonderful and the staff very helpful and friendly. We were in the area on one of the warmest nights of the year and a ceiling fan would have been much appreciated. Otherwise, our stay was great.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A welcome change from Amsterdam.
The hotel was very clean,the staff very friendly and helpful and the breakfast was good too. The location was fine for me personally,although it was a bit out of Wassenaar.The bus stop was right at the hotel,so getting around was not a problem.

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Leider ein Hotel mit 4 Sternen in schöner Lage, welches in die Jahre gekommen ist. Wir haben im 3. Stockwerk geschlafen, dort war es vor Hitze nicht auszuhalten.
Stayed 1 night in Aug 2020

4/10 Poor

Faika

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dit echt nooit meer
Beste mensen als jullie dit willen gaan boeken neem AUB een ander hotel maar niet deze
Stayed 1 night in Aug 2020

6/10 Okay

Verified traveler

Disliked: Staff & service
Stayed 3 nights in Jul 2020

8/10 Good

Verified traveler

Liked: Staff & service, amenities
Stayed 1 night in May 2020

8/10 Good

Verified traveler

Stayed 1 night in Jan 2020

8/10 Good

Pia

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2019

8/10 Good

Gezin(4)

Traveled with family
Liked: Cleanliness, staff & service
Vriendelijk personeel, prima ontbijt. Vloerbedekking op de kamers is echt aan vervanging toe.
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
De douchekop kon niet naar boven of beneden. Hierdoor konden we niet douchen. We konden alleen NED 1,2,3 ontvangen. De verwarming kon niet lager gezet worden hierdoor was het erg warm in de kamer.
Stayed 1 night in Dec 2019

8/10 Good

Patricia

Liked: Cleanliness, staff & service, room comfort
Schone ruime kamer vriendelijk personeel.
Tijdens inchecken was het net even wat drukker. De receptioniste pakte dit echter goed aan door de informatie gezamenlijk te vertellen, waardoor het inchecken daarna vrij rap ging. Het lenen van een strijkijzer en strijkbout was ook geen enkel probleem. Het strijkbout was echter al uitgeleend, maar ik mocht de huishoudelijke strijkbout wel even lenen. De kamer was zeer ruim. Grote kast voor je dingen in de hal en mooie stevige nette hangers. Ook fijn dat er echt een halletje is die je kan afsluiten. Hierdoor heb ik weinig last gehad geluid. Een zitje (met bank, 2 stoelen en tafel) was erg gezellig. De hoeveelheid spiegels kwam bij mij ook zeer van pas. De badkamer is zeer ruim en voorzien van bad/douche, 2 wastafels een toilet en een bidet. Voornamelijk de 2 wastafels is erg fijn. Ook de richel die langs (bijna) alle muren loopt om spullen neer te zetten is fijn. Alleen bij het bad ligt er na het douchen wel een flinke laag water op dezelfde richel. De minpunten: Zoals het een ketenhotel betaamt is het hotel redelijk verouderd en zeker aan een opknapbeurt toe. De verlichting was allemaal los. Hierdoor moest je de hele kamer rond om alles aan te steken. Dit was ook wel nodig, want de lichten gaven ook niet bijzonder veel licht. De stopcontacten zitten ook erg laag bij het bed, waardoor ik op de grond mijn oplader erin moest steken. Ook is er maar 1 aan elke kant van het bed. Er was geen waterkoker, thee en koffiesetje wat je toch een beetje verwacht in een hotel.
Stayed 1 night in Nov 2019

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Het was een fijn verblijf.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Ligging prachtig. Sfeervol. Minder: versleten vloerbedekking etc. Wel een waterkoker maar geen kopjes, geen thee of koffie in de slaapkamer!!
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveler

Stayed 2 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Mooie ligging, maar kan binnen wel een opknapbeurt gebruiken.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jul 2019