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Reviews of Hilton The Hague

5 out of 5
Hilton The Hague
Zeestraat 35, The Hague

Reviews

9.2

Wonderful

Rating 10 - Excellent. 490 out of 757 reviews" "
Rating 8 - Good. 222 out of 757 reviews" "
Rating 6 - Okay. 30 out of 757 reviews" "
Rating 4 - Poor. 10 out of 757 reviews" "
Rating 2 - Terrible. 5 out of 757 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Katherine

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Friendly and helpful personnel. Clean and quiet property. Highly recommend!
Stayed 2 nights in Mar 2024
Response from Guest Relations on Mar 20, 2024
Dear Ms. Katherine, Thank you for your stay and review. It is always a pleasure to see that you enjoyed your stay. We hope to welcome you back in the near future at Hilton The Hague. Kind regards, Jacky, Guest Relations

10/10 Excellent

Kevin Dean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all was good
Stayed 4 nights in Feb 2024
Response from Guest Relations on Feb 19, 2024
Dear Mr. Dean,Thank you for staying with us. We are thrilled to see that you enjoyed your stay. We hope to welcome you back in the near future.Kind regards, Jacky

10/10 Excellent

Manoocher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel with friendly staff
Stayed 4 nights in Jan 2024
Response from Guest Relations on Feb 12, 2024
Dear Guest, Thank you for your stay and great score. We hope to welcome you back in the near future.kind regards, Jacky

10/10 Excellent

Manal

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Manal

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just missing small restaurants at the hotel for breakfast, lunch and dinner
Stayed 7 nights in Dec 2023

10/10 Excellent

Manal

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Dec 2023
Response from Guest Relations on Feb 12, 2024
Dear Guest,Thank you for staying with us. It is a pleasure to see that you enjoyed your stay. We hope to welcome you back in the near future. Kind regards, Jacky

10/10 Excellent

Tomas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location and quality as expected from a hilton facility. Very nice room.
Stayed 1 night in Nov 2023
Response from Guest Relations on Dec 5, 2023
Dear Mr. Thomas,Thank you for your stay and review. We are pleased to see that you enjoyed your stay. We hope to welcome you back in the future.Kind regards, Jacky, Guest Relations

8/10 Good

ciaran

Stayed 1 night in Oct 2023
Response from Guest Relations on Dec 5, 2023
Dear guest,Thank you for your stay and 4 star rating.We hope to welcome you back in the future when you visit our city again.Kind regards, Jacky, Guest Relations

10/10 Excellent

Karandeep

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and easy access to most places by foot. Hotel was very clean and elegant. Bar area was very impressive and a relaxed theme. Didn't get to go to the restaurant they have but looked very good. Thank you
Stayed 2 nights in Oct 2023
Response from Guest Relations on Dec 5, 2023
Dear Guest, Thank you for your stay and positive feedback. We are pleased to see that you enjoyed your stay and our bar.We hope to welcome you back in the near future.Kind regards, Jacky, Guest Relations

10/10 Excellent

Virginia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very good location, spacious room, strong staff at all levels
Stayed 2 nights in Oct 2023
Response from Guest Relations on Oct 17, 2023
Dear Virginia,Thank you for your stay and review.We are delighted to see that you enjoyed your stay.We hope to welcome you back at Hilton The Hague.Kind regards, Jacky, Guest Relations

4/10 Poor

Kim

Stayed 4 nights in Sep 2023
Response from Guest Relations on Oct 17, 2023
Dear Kim,Thank you for your stay. We are sorry to see that you score us with a 2. We are always interested in feedback.Kind regards, Jacky, Guest Relations

8/10 Good

Essam

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Melvyn - Front Office Manager on Sep 17, 2023
Dear Essam, Thank you for your review!

10/10 Excellent

Karina

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area and kid friendly.
Stayed 1 night in Sep 2023
Response from Melvyn - Front Office Manager on Sep 17, 2023
Dear Karina, Thank you very much for your positive review

10/10 Excellent

Maria Isabel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice breakfast buffet .. front desk staff but so friendly .. but overall service was great ! We enjoyed the connecting rooms w my kids !
Stayed 6 nights in Aug 2023
Response from Guest Relations on Aug 30, 2023
Dear Ms. Maria Isabel,Thank you for your stay and review. We are thrilled to see that you and your kids enjoyed your stay. Your review made our day!Kind regards, Jacky, Guest Relations

6/10 Okay

Xiaoliang

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023
Response from Nina on Aug 6, 2023
Dear Guest,Thank you for your stay.We are sorry to see that your stay was not what you expected. We hope to welcome you back in the future.Kind regards, Nina Guest service agent

2/10 Terrible

Enver

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Nina on Aug 6, 2023
Dear Guest, Thank you for your stay. We are sorry to see that your stay was not what you expected. We hope to welcome you back in the future. Kind regards, Nina, Guest service agent

2/10 Terrible

Reut

Stayed 1 night in May 2023
Response from Guest Relations on Jul 3, 2023
Dear Guest,Thank you for your stay.We are sorry to see that your stay was not what you expected. We hope to welcome you back in the future.Kind regards, Jacky, Guest Relations

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Does not deserve 5 stars
There are many comments on this hotel. Many errors have been made during my stay. First, they gave me wrong room. Some of the recipients are not professional in their behaviors.
Stayed 1 night in May 2023
Response from Guest Relations on Jun 7, 2023
Dear Guest,Thank you for your stay and review. We are sorry to see that things went wrong. We hope that you will return to our hotel so we get the opportunity to make it write.Kind regards, Jacky, Guest Relations

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent-- in many ways- staff, location,rooms. Cannot wait to stay there again! Thanks for a wonderful experience.
Stayed 2 nights in May 2023
Response from Guest Relations on May 15, 2023
Dear Mr. Michael,Thank you for your stay and review.It is a pleasure to see that you enjoyed your stay and the location.We are looking forward to welcome you back.Kind regards, Jacky, Guest Relations

10/10 Excellent

Stephen

Stayed 2 nights in Apr 2023
Response from Guest Relations on May 15, 2023
Dear Mr. Stephen,Thank you for your 5 star rating.We hope to welcome you back in the future.Kind regards, Jacky, Guest Relations

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023
Response from Guest Relations on Feb 22, 2023
Dear guest,Thank you for rating us with a 10. It is a pleasure to see that you enjoyed your stay with us. We hope to welcome you back in the future. Kind regards, Jacky, Guest Relations

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel. Great breakfast buffet. Staff super friendly and helpful. Would definitely stay again.
Stayed 5 nights in Jan 2023
Response from Guest Relations on Feb 8, 2023
Dear Mr. John,Thank you for your positive review. We are pleased to see that you enjoyed your see and hope to welcome you back in the near future. Kind regards, Jacky, Guest Relations

10/10 Excellent

roy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only downside was the parking which was charging us 32 daily.
Stayed 3 nights in Dec 2022
Response from Guest Relations on Dec 22, 2022
Dear Guest,Thank you for your 5-star review. It is a pleasure to see that you enjoyed your stay. I would like to inform you that the parking garage is not owned by Hilton. It is a public parking garage. Therefore, Hilton has no influence on the prices they charge. Kind regards, Jacky, Guest Relations

6/10 Okay

Kimberly Ann

Stayed 3 nights in Dec 2022

10/10 Excellent

Jon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurants, shopping and many city attractions all within an easy walking distance.
Response from Guest Relations on Nov 7, 2022
Dear Guest,Thank you for your positive review.We hope to welcome you back when you visit The Hague again.Kind regards, Jacky, Guest Relations

8/10 Good

Mark

Stayed 3 nights in Oct 2022
Response from Guest Relations on Oct 19, 2022
Dear Mr. Mark,Thank you for your 8 out of 10 rating.We hope to welcome you back in the near future.Kind regards, Jacky, Guest Relations

10/10 Excellent

Jane Brown

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022
Response from Guest Relations on Sep 6, 2022
Dear Ms. Brown,Thank you for your positive review. We hope to welcome you back in the near future in our beautiful hotel.Kind regards, Jacky, Guest Relations

10/10 Excellent

christina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022
Response from Guest Relations on Jul 14, 2022
Dear Ms. Christina, Thank you for your positive Feedback. We are looking forward to welcome you back at Hilton The Hague. Kind regard, Jacky, Guest Relations

10/10 Excellent

Masaaki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good!
Stayed 3 nights in Jul 2022
Response from Hilton The Hague Team on Jul 18, 2022
Dear Masaaki, We are glad to hear you have enjoyed your stay with us. We look forward to welcoming you again at our hotel. Kind Regards, Hilton The Hague Team

10/10 Excellent

David, Calgary

Traveled with family
Liked: Cleanliness, staff & service
Beautiful hotel and very centrally located.
Stayed 2 nights in Jun 2022
Response from Guest Relations on Jun 27, 2022
Dear Mr. David, Thank you for your positive review. It was a pleasure to have you as our guest. We hope to welcome you back in the near future. Kind regards, Jacky, Guest relations

8/10 Good

Paula, lakemoor

Liked: Cleanliness, staff & service
Quiet
Stayed 4 nights in Mar 2022
Response from Guest Relations on Mar 21, 2022
Dear Ms. Paula, Thank you for your review. We hope to welcome you back in the near future. Kind regards, Jacky, Guest Relations

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not bad- nice location
Nice
Stayed 3 nights in Nov 2021
Response from Jorike, Guest Relations. on Dec 9, 2021
Dear Mr. Michael, thank you for your review. Great to hear you have enjoyed your stay with us. Looking forward to welcoming you back in our hotel. Kind regards,

10/10 Excellent

Guadalupe, Miami

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente service and the hotel was extremely clean and the rooms are really comfortable overall 5 Star service
Stayed 2 nights in Nov 2021
Response from Jorike, Guest Relations. on Dec 5, 2021
Dear Guest, thank you for your kind review. Great to hear you have enjoyed your stay with us. Looking forward to welcoming you back next time you visit The Hague. Kind regards,

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2021
Response from Jorike, Guest Relations. on Dec 5, 2021
Dear Guest, thank you for your kind review. Lovely to hear you have enjoyed your stay with us. Looking forward to welcoming you back next time you visit us. Kind regards.

10/10 Excellent

Vincenzo, New York

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern, functional and comfortable. Excellent firm beds. Close to all tourist attractions and shopping
Stayed 1 night in Nov 2021
Response from Jorike on Nov 6, 2021
hank you for your positive feedback. We hope that you enjoyed your stay and that we may welcome you back again in the near future. Kind regards, Jorike. Hilton The Hague

10/10 Excellent

Robert

Stayed 1 night in Oct 2021
Response from Jorike on Nov 5, 2021
Thank you for your positive feedback. We hope that you enjoyed your stay and that we may welcome you back again in the near future. Kind regards, Jorike. Hilton The Hague

8/10 Good

Clara

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021
Response from Christiaan on Sep 27, 2021
Dear Clara, thank you very much for your fantastic review. It is great to see that you enjoyed your stay with us. We hope to welcome you back again in the near future. Kind regards, Christiaan, Guest Relations.

10/10 Excellent

Siegfried

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay in The Hague
Nice hotel will definitely book it again when visiting The Hague. Location was good near shopping area but quiet. Also a lot of nice restaurants on walking distance. Room was big with a bathtub and separate shower. Employees were super friendly.
Stayed 11 nights in Jul 2021
Response from Christiaan on Sep 27, 2021
Dear Siegried, thank you very much for your fantastic review. It is great to see that you enjoyed your stay with us. We hope to welcome you back again in the near future. Kind regards, Christiaan, Guest Relations.

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious, very luxurious. Overall amazing
Stayed 2 nights in Jun 2021
Response from Christiaan on Jul 4, 2021
Dear Guest, thank you for your positive review. Great to read that you have enjoyed our luxurious and spacious rooms. We are looking froward to welcome you back in the near future. Kind regards, Christiaan, Guest Relations.

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and service.
Stayed 1 night in May 2021
Response from Jamie on May 6, 2021
Dear guest, thank you very much for your great review. We are happy to see that you enjoyed your stay and the service provided by our team. We hope to welcome you back again in the near future. Kind regards, Jamie Rayson, Guest Relations.

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Few days in Den haag
Everything was fine as you would expect from a Hilton hotel. All the staff were excellent. I have no complaints about any of them.
Stayed 4 nights in Aug 2020
Response from Jamie on Sep 1, 2020
Dear Nigel, thank you very much for your fantastic review. We are very happy to see that you enjoyed your stay with us and that the staff was excellent. We hope to welcome you back again in the near future. Kind regards, Jamie Rayson, Guest Relations.

10/10 Excellent

Yernault

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2020
Response from Jamie on Jun 18, 2020
Dear Yernault, thank you very much for your fantastic score. We hope to welcome you back again in the near future. Kind regards, Jamie Rayson, Guest Relations.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very enjoyable stay. Well located. Polite and helpful staff. Rooms are clean and comfortable.
Stayed 1 night in Dec 2019
Response from Jamie on Dec 16, 2019
Dear guest, thank you very much for your fantastic review. It is great to see that you enjoyed your stay with us. We hope to welcome you back again in the near future. Kind regards, Jamie Rayson, Guest Relations.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location and reliable service. Comfortable beds
Stayed 1 night in Dec 2019
Response from Jamie on Dec 16, 2019
Dear guest, thank you very much for your great review. I am happy to see that you enjoyed the location and our reliable service. We hope to welcome you back again in the near future. Kind regards, Jamie Rayson, Guest Relations.

10/10 Excellent

Karen, Toronto

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was excellently situated. The rooms were expansive and the staff very helpful. All positive.
Stayed 4 nights in Nov 2019
Response from Jamie on Nov 14, 2019
Dear Karen, thank you very much for your fantastic review. It is great to see that you enjoyed your stay with us and that the staff was very helpful. We hope to welcome you back again in the near future. Kind regards, Jamie Rayson, Guest Relations.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing else to add................................
Stayed 3 nights in Oct 2019
Response from Jamie on Nov 5, 2019
Dear guest, thank you very much for your amazing score and review. We hope to welcome you back again in the near future. Kind regards, Jamie Rayson, Guest Relations.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019
Response from Jamie on Oct 23, 2019
Dear guest, thank you very much for your fantastic score. We hope to welcome you back again in the near future. Kind regards, Jamie Rayson, Guest Relations.

6/10 Okay

Terence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Jamie on Oct 23, 2019
Dear Terence, thank you very much for your score. As the score you gave us is much lower than we are used to, I would kindly like to ask if you could share your experience with us in more detail. We highly appreciate all feedback so we can continuously improve our services. Kind regards, Jamie Rayson, Guest Relations.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied
Helpful staff. Clean room. Great breakfast. Great location, trams just around the corner.
Stayed 2 nights in May 2019
Response from Jamie on Oct 23, 2019
Dear guest, thank you very much for your fantastic review. It is great to see that you enjoyed your stay with us. We hope to welcome you back again soon. Kind regards, Jamie Rayson, Guest Relations.