Slept in a conference room . . .
Posted May 12, 2016
The lobby staff were very sympathetic, when they were unable to give us our room even although we had a valid conf# as well as the itinerary # from Expedia. Normally, we would simply have used another hotel but EVERYWHERE was full that night. Having taken a train from Schipol to get there, and knowing there was nowhere else to go, we patiently waited at the front desk (we refused to leave) while the clerk tried to sort it out.
Firstly, the rep from Expedia hung up on him when he asked what they could do to help, then a few more reps we're called, with both of us repeating the story and asking for help, and the Expedia reps bounced us to different reps . . .
Ultimately, knowing that Bjorn would have no luck finding another hotel for us, I said fold-down beds in a conference room would be fine - we just need somewhere to sleep - which they quickly arranged.
The hotel was fine, and the staff were very helpful & sympathetic, but we didn't get to try out an actual room, so I can't comment on that. Kudos to Bjorn for working with us and avoiding us having to sleep in the train station. The staff really were great.
Overbooking is just as prevalent in the hotel business as it is at the airlines. Most of the time they can usually move you somewhere else, but when there's some major event going on in town, watch out. I used to call ahead when I knew I would be late checking in, and warn them to NOT give my room away - I guess I need to start doing that again