Ratings based on 6,079 Verified Reviews

4.1 out of 5
83% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler from south subrubam

I just stay for two nights and three days

Posted Nov 24, 2017
I live I in south suburban I wonder chose the hard rock and wentt to eat restaurant downstairs that all
5 out of 5
Recommended
for Everyone
by A verified traveler from chicago, il

Chill hotel on mag mile

Posted Nov 21, 2017
Fun time. Good Jamaican restaurant in lobby. Room is super chill.
4 out of 5
Recommended
for Everyone
by A verified traveler from San Antonio, TX

Location

Posted Nov 21, 2017
Close to the magnificent mile. I just wish this location had a social bar area.
Comment from Hotel Management
Nov 21, 2017 by Arron, Hotel Management
Thank you for your recent stay with the Hard Rock Hotel Chicago! We appreciate also your recent review. We are always striving to better our guest’s stays, so all reviews are appreciated. We are going through and investing time and resources into improving our property, and we are not finished yet! We hope that you will come back and see us again in the future.
3 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Nice hotel Chloe to activities

Posted Nov 19, 2017
Nice, let us check in early but didn't know they were closing. No onsite bar which we were looking forward to. One other small thing was there was a coffee pot but only tea. Everything else was awesome.
Comment from Hotel Management
Nov 21, 2017 by Arron, Hotel Management
Thank you for your recent stay with the Hard Rock Hotel Chicago! We appreciate also your recent review. We are always striving to better our guest’s stays, so all reviews are appreciated. We are going through and investing time and resources into improving our property, and we are not finished yet! We hope that you will come back and see us again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Minneapolis MN

Posted Nov 19, 2017
Flew down for a concert at House of Blues and location was so convenient to everything by foot.
Comment from Hotel Management
Nov 21, 2017 by Arron, Hotel Management
Thank you for your recent stay with the Hard Rock Hotel Chicago! We appreciate also your recent review. We are always striving to better our guest’s stays, so all reviews are appreciated. We are going through and investing time and resources into improving our property, and we are not finished yet! We hope that you will come back and see us again in the future.
5 out of 5
Recommended
for Couples
by A verified traveler from Kansas City

Great central location

Posted Nov 18, 2017
Pros: Besides location, being able to check out later than 10:00 a.m and being able to have the concierge keep bags after that until our train came.
Cons: I like a fan to keep mirrors clear; better reach for toilet paper roll..just saying.
Location: Within easy walking distance to Magnificent Mile, Millenium Park and the Bean as well as the Art Institute of Chicago. Restaurants nearby too!
We checked in on Sunday evening and had easy check-in process. While the music in the lobby plays, it was quiet upstairs. Accommodations neat and clean; plenty of outlets for phones to recharge. Sitting area with lamp provide a cozy area to relax and unwind before bed.
Comment from Hotel Management
Nov 21, 2017 by Arrron, Hotel Management
Thank you for your recent stay with the Hard Rock Hotel Chicago! We appreciate also your recent review. We are always striving to better our guest’s stays, so all reviews are appreciated. We are going through and investing time and resources into improving our property, and we are not finished yet! We hope that you will come back and see us again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Small Details

Posted Nov 17, 2017
Pros: Location and beds
Cons: see above
Overall Excellent experience. Very comfortable. Small issue w/ Lavatory mechanism not wanting to complete function on the first try. Also, Battery dead on Room Safe's combination mechanism.
Comment from Hotel Management
Nov 17, 2017 by HRHC, Hotel Management
Thank you for your feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 17, 2017
Nice night view from our window! And most importantly, it’s pets friendly! Thank you!
Comment from Hotel Management
Nov 17, 2017 by HRHC, Hotel Management
Thank you for your feedback.
4 out of 5
by A verified traveler from Vancouver, BC

Hotel in safe area near downtown core

Posted Nov 14, 2017
Good value hotel in the downtown core close to major hotels and other conference centers.
Comment from Hotel Management
Nov 21, 2017 by Arron, Hotel Management
Thank you for your recent stay with the Hard Rock Hotel Chicago! We appreciate also your recent review. We are always striving to better our guest’s stays, so all reviews are appreciated. We are going through and investing time and resources into improving our property, and we are not finished yet! We hope that you will come back and see us again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from nebraska

Bears game weekend

Posted Nov 14, 2017
We had a blast in Chicago! The hotel was in a great location and we walked around and tried several restaurants and bars.
Comment from Hotel Management
Nov 21, 2017 by Arron, Hotel Management
Thank you for your recent stay with the Hard Rock Hotel Chicago! We appreciate also your recent review. We are always striving to better our guest’s stays, so all reviews are appreciated. We are going through and investing time and resources into improving our property, and we are not finished yet! We hope that you will come back and see us again in the future.