Ratings based on 615 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from San Francisco
Posted Jul 18, 2017
The lights for across the building shining tight in your eyes st darker hours. Thankfully I found the drapes behind the sheers to blocked it.
for Everyoneby A verified traveler from detroit
AwesomePosted Jul 10, 2017
The hotel was beautiful spotless clean the staff was amazing any concerns or needs they met overall my experience was beautiful
for Everyoneby A verified traveler from chicago
Close to everything downtownPosted Jul 10, 2017
Took our daughter for her American Girl Doll experience. Great staff and easy check in and check out. Great bathroom and shower. Comfortable beds. Surprised that it did not have a fridge in our room to store drinks and food though for the price range of the rooms. ( outside of the mini bar fridge that is locked ) and had pool and hot tub for the kids.would stay again.
for Everyoneby A verified traveler
Extremely attentive staffPosted Jul 5, 2017
Pros: The lobby staff, valet team, and team supporting breakfast on the 12th floor were superb. They deserve a lot of credit for our wonderful experience.
Cons: While the hotel overall was immaculate and beautifully maintained, I did not some unfinished drywall repairs in the hallway on the 12th floor.
Beautiful hotel, conveniently located, with excellent customer service. My questions and asks for assistance were always met with an engaged and friendly desire to assist.
Posted Apr 28, 2017 on Hotels
Normally, I'm pretty picky about where I stay but I can't find a complaint for this place. Great service, very clean and comfortable.
Posted Apr 24, 2017 on Hotels
Posted Apr 22, 2017 on Hotels
The pineapple water in the lobby was a refreshing surprise. All of the staff went above and beyond. The cleaning staff even arranged my daughters' stuffed animals in a cute design on the bed.
by A verified traveler
Posted Apr 17, 2017 on Hotels
Posted Apr 3, 2017 on Hotels
March 24th to the 26th Carlson stayPosted Mar 28, 2017 on Hotels
My wife, daughter and I stayed in Chicago last weekend for my daughters birthday. We stayed at the JW Marriott from Friday till Sunday. From top to bottom, staff to services, the kindness and cleanliness of this hotel definitely made me feel at home. I will be staying here again and recommending JW to friends and family. Thanks you again for all of your crew members over at The Northside JW in the Loop! You guys are amazing.