Ratings based on 753 Verified Reviews

4.5 out of 5
92% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Hip hotel

Posted Jan 21, 2018
Great hotel,nice staff,great city. Would stay at this hotel anytime. We love it’s proximity to everything.
5 out of 5
Recommended
for Everyone
by A verified traveler from Arkansas

Wonderful hotel and location

Posted Jan 8, 2018
Pros: Very comfortable beds and room. Really quitet on upper floors.
Location: Millenium park, lots of good food and shopping
We had a wonderful stay at the Renaissance Downtown Chicago. It was a super cold week, yet we walked almost everywhere! It's definitely close to Millineum park and great food and shopping. Hotel staff was very nice and accommodating. We left a pair of boots in the closet and they shipped them to us the next day! Would stay here again for sure!
Comment from Hotel Management
Jan 9, 2018 by Renaissance Chicago, Hotel Management
September - Come back and join us during the warm months so you can explore more!
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Great location!

Posted Jan 6, 2018
We loved this hotel. The rooms were clean and spacious.. Fun bar and friendly staff.
Comment from Hotel Management
Jan 9, 2018 by Renaissance Chicago , Hotel Management
Toni - We appreciate the love! Until next time, live well!
5 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

Perfect Location!!

Posted Jan 5, 2018
Pros: The staff were friendly and helpful...the lobby was great. My boys enjoyed the pool, and the location was wonderful!!
Location: Dick's Last Resort is across the river, and try the Donut Vault which is walking distance!!
This hotel was the perfect location for a weekend in Chicago! Be sure to upgrade to get a river view. The staff was very accommodating when our train was delayed several hours. Loved this place!!!
Comment from Hotel Management
Jan 9, 2018 by Renaissance Chicago, Hotel Management
Come back and explore more of the windy city with us soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable, modern, covenient location.

Posted Jan 5, 2018
Cool decor in the lobby- front desk nice and helpful. Got early check in without any issues. Had a nice lunch with a beautiful view, excellent service. Bed was very comfortable and I slept well. It was pretty quiet except in morning could hear doors opening and closing. The bathroom was spacious but it took a while for water to get warm in shower.
Comment from Hotel Management
Jan 5, 2018 by Renaissance Chicago , Hotel Management
We appreciate your feedback and want to thank you for choosing us for your recent trip to Chicago!
4 out of 5
Recommended
for Everyone
by A verified traveler from Iowa City, IA

Nice hotel. Good location for anywhere/thing.

Posted Jan 4, 2018
Pros: Staff, location
Cons: Sound of L Train outside was a thing.
Location: Great location - cheap Uber ride to Museums, short walk to all things downtown Chicago.
Great, friendly, genuinely helpful staff. Kids definitely enjoyed the pool. Parking was easy. Location to anything you can want to see, do, or eat could not be better.
Comment from Hotel Management
Jan 5, 2018 by Renaissance Chicago, Hotel Management
Todd - Thanks for joining us to explore the windy city!
4 out of 5
Recommended
for Everyone
by A verified traveler

Room Ready

Posted Dec 17, 2017
Went with our family during Christmas season. Our rate included 2 breakfast. Because our room was not ready at 4 they accommodated us with 2 more breakfast vouchers. It was a very pleasant surprise. Thank you.
Comment from Hotel Management
Dec 18, 2017 by Renaissance Chicago, Hotel Management
We appreciate you joining us for the holidays!
5 out of 5
Recommended
for Everyone
by A verified traveler from grayslake, IL

Perfect location great room

Posted Dec 10, 2017
The hotel was close to the theater shopping and dining. The room was very clean with a great view. Our junior suite was so clean and comfortable. It was perfect for a birthday weekend.
5 out of 5
Recommended
for Everyone
by A verified traveler from Detroit

Perfect for shopping/theater/restaurants

Posted Dec 4, 2017
Pros: The location can't be beat! We love the breakfast buffet.
Cons: Our room wasn't ready by 4. We had to wait till 5:30. When we got to the hotel at 3 we were told the room was empty, just had to be cleaned.
Location: Can't beat the location, everything is nearby!
The location is perfect. Shopping, theater, and great restaurants are all within a short walk. The breakfast buffet is a must.
Comment from Hotel Management
Dec 5, 2017 by Renaissance Chicago, Hotel Management
Suzi - We appreciate the 5-stars! We hope to welcome you back to the windy city!
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing view. Amazing service.

Posted Nov 23, 2017
There are plenty of luxury hotel options in Chicago. This one is a large hotel that is part of a large chain. However, it has a great location near amazing restaurants, shopping, and transit. Also, the staff is so great. Every request was answered cheerfully and quickly. Our room on the club level was outstanding.
Comment from Hotel Management
Nov 27, 2017 by Renaissance Chicago, Hotel Management
Thanks for joining us and providing such an amazing review!