Interior detail

Reviews of Staypineapple, An Iconic Hotel, The Loop

4 out of 5
Staypineapple, An Iconic Hotel, The Loop
1 W Washington St, Chicago, IL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 726 out of 1014 reviews" "
Rating 8 - Good. 200 out of 1014 reviews" "
Rating 6 - Okay. 55 out of 1014 reviews" "
Rating 4 - Poor. 22 out of 1014 reviews" "
Rating 2 - Terrible. 11 out of 1014 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Allison

Stayed 1 night in Feb 2024

10/10 Excellent

Keri

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and easy access to so much! Great view of State Street!!
Stayed 1 night in Mar 2024

10/10 Excellent

Jana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great amazing view from my room!!!! Such a comfy bed and I love that there are robes!!!
Stayed 1 night in Mar 2024

10/10 Excellent

Nancy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Upon check-in, we received two coasters that could be exchanged for a free drink…. coke, coffee or house wine. This time we also received a free Stay Pineapple water bottle that could be refilled. The breakfast options on the weekdays & weekends are wonderful. The all day menu is adequate. It was St Patrick’s Day wkd do we were unable to book a larger room. The hotel was sold out. I prefer the larger room. Front desk staff is friendly & easy to converse with!
Stayed 2 nights in Mar 2024
Response from Staypineapple Management, Darius McWillie on Mar 17, 2024
Nancy, it is always a treat to have you stay at our hotel. St Patrick's weekend was very busy but we hope to get you your favorite room for your next stay. Have a fantastic weekend, we will see you soon!

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Amazingly comfortable, easy access to the red/blue line, and the most friendly staff!
Stayed 1 night in Mar 2024
Response from Staypineapple Management, Darius McWillie on Mar 17, 2024
Thank you Eric for your feedback, the team is always thrilled to hear feedback on their friendliness. Happy to see you were able to take advantage of our downtown location and hop right to the CTA station. Take care!

10/10 Excellent

Priscilla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Staypineapple Manager, Darius McWillie on Mar 15, 2024
Thank you so much for choosing to stay with us. We appreciate your time here. We hope you have a wonderful weekend!

10/10 Excellent

Ashley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check-in was easy & attendant was so friendly. The amenities are amazing and the location is perfect. We will be back!
Stayed 1 night in Mar 2024
Response from Staypineapple Manager, Darius McWillie on Mar 15, 2024
Thank you so much for choosing to stay with us. Our staff was delighted you found them friendly. They enjoyed meeting you as well. We hope you have a wonderful weekend!

10/10 Excellent

Yuxuan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was very convenient. Was able to walk to a lot of shopping, restaurants and museums. The staff was very friendly and I loved the filtered water dispenser in the lobby. My only complaint would be that the room was very dark. It had a main light right when you enter the room and then the rest of the room only had 2 small bedside lights.
Stayed 3 nights in Mar 2024
Response from Staypineapple Manager, Darius McWillie on Mar 15, 2024
Thank you so much for choosing to stay with us. Please accept our apologies that the room was dark. We will look to add more lighting. Thank you for the feedback. We hope you have a wonderful weekend!

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Staypineapple Manager Darius McWillie on Mar 8, 2024
Thank you Lindsey for the wonderful review. We really enjoyed your time here at the Staypineapple Chicago and look forward to seeing you again!

10/10 Excellent

Aide

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place !!!
Stayed 3 nights in Mar 2024
Response from Beth Anne on Mar 5, 2024
Thank you Aide! We appreciate you staying with us this week! Come back soon!

10/10 Excellent

Holly, GRAND RAPIDS

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay! We love the amenities and it is within walking distance to so many places.
Stayed 1 night in Mar 2024
Response from Beth Anne on Mar 5, 2024
Thank you Holly! We really appreciate the 5 out of 5! Thrilled to hear you enjoyed your experience with us! Thank you for choosing to Staypineapple and taking the time to share you experience. We hope to host you again soon!

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the whole vibe!!! The duvets are incredible!!!
Stayed 1 night in Dec 2023
Response from Beth Anne on Feb 29, 2024
Thank you for staying with us recently Heather and thank you for the 5 stars! We appreciate you! Hope to host you again soon!

10/10 Excellent

Karla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the authentic feel of the hotel. Convenient location with parking options available in walkable distances - we traveled with no kids so this could be a challenge for parents unless you tag team it or use valet parking. Restaurant available downstairs with average food - I personally enjoyed the bread pudding and the burger option. The hotel gives a complementary drink (soda, beer, or wine) which came in handy during our stay. Our only complaint was that there was no microwave available in the room so our leftover food went to waste. Overall, I would stay there again and recommend it to a friend because of the convenience factor.
Stayed 2 nights in Feb 2024
Response from Staypineapple Management on Feb 28, 2024
We truly appreciate your review. Come back again, we have your drink vouchers waiting for part 2. Thank you and have a wonderful week!

10/10 Excellent

Stacy

Stayed 1 night in Feb 2024

8/10 Good

Davione

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly would recommend
Stayed 1 night in Feb 2024
Response from Beth Anne on Feb 25, 2024
Thank you Davione! We're so glad you enjoyed your stay with us! We hope to host you again soon!

10/10 Excellent

Scott

Stayed 1 night in Feb 2024

8/10 Good

Tammy

Stayed 1 night in Feb 2024

6/10 Okay

Valerie, Novi

Traveled with family
Liked: Cleanliness
Beautiful historic building, comfortable bed. Room wasn’t cleaned in the 4 days we stayed. Parking is 75$ per day if you use their valet- use Spot Hero!! Extra cost for basic amenities.
Stayed 4 nights in Feb 2024
Response from Beth Anne on Feb 25, 2024
Thank you for staying with us last week Valerie. I'm so sorry that we missed getting your room cleaned for you. I will reach out to you more directly to make this right for you.Sincerely,Beth Anne KingGeneral Manager

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Stuart

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My girlfriend and I stayed after seeing Drunk Shakespeare a couple of blocks away on a Friday night. Staff was great and the beds were very comfortable. We enjoyed a nice breakfast at the Atwood the next morning with the additional treat of 2 free mimosas from the hotel. We will be back!
Stayed 1 night in Feb 2024
Response from Beth Anne on Feb 13, 2024
Thank you Stuart! We really appreciate you choosing to Staypineapple during your recent trip to the Windy City! I'm so glad you and your girlfriend had such a nice stay. We hope to host you again on your next visit to Chicago!

10/10 Excellent

Erik

Stayed 1 night in Feb 2024

10/10 Excellent

Pablo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!!! Super easy to get to O’Hare using the blue line CTA
Stayed 3 nights in Feb 2024
Response from Staypineapple Manager, Darius McWillie on Feb 7, 2024
Thank you so much for choosing to stay with us. We appreciate your time here. We hope you have a wonderful weekend!

10/10 Excellent

Dale

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property with very kind staff. The location is incredibly convenient and was a great value overall. Will likely be staying here again.
Stayed 1 night in Jan 2024
Response from Staypineapple Manager, Darius McWillie on Feb 2, 2024
Thank you so much for choosing to stay with us. We appreciate your time here. We hope you have a wonderful weekend!

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the robes and bedding, and the large windows in the room. Checkin staff was great—helpful and friendly. Atwood needs more wait staff for the bar or needs to let patrons know they have to order food at the bar.
Stayed 1 night in Jan 2024
Response from Staypineapple Manager, Darius McWillie on Feb 2, 2024
Thank you so much for choosing to stay with us. We appreciate your time here. We hope you have a wonderful weekend!

10/10 Excellent

Ann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay and would definitely stay again if we were doing something in the Loop. It was a cool hotel—the complimentary drink and cookies were appreciated. Our only complaint was that there was only one reading lamp on the side of the bed, so it was hard for one person to read and the room was a bit dark.
Stayed 1 night in Jan 2024
Response from Staypineapple Manager, Darius McWillie on Feb 2, 2024
Thank you so much for choosing to stay with us. We appreciate your time here. We hope you have a wonderful weekend!

10/10 Excellent

Josefina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is right in downtown area which is very convenient.
Stayed 4 nights in Jan 2024
Response from Staypineapple Manager, Darius McWillie on Feb 2, 2024
Thank you so much for choosing to stay with us. We appreciate your time here. We hope you have a wonderful weekend!

10/10 Excellent

Alejandro, Miami Springs

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience everything was smooth clean staff very cordial and helpful
Stayed 3 nights in Jan 2024
Response from Staypineapple Manager, Darius McWillie on Feb 2, 2024
Thank you so much for choosing to stay with us. We appreciate your time here. We hope you have a wonderful weekend!

8/10 Good

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Beth Anne on Feb 13, 2024
Thank you Jessica!

10/10 Excellent

caroline c

Stayed 3 nights in Dec 2023
Response from Staypineapple Manager, Darius McWillie on Feb 7, 2024
Thank you so much for choosing to stay with us. We appreciate your time here. We hope you have a wonderful weekend!

10/10 Excellent

Miguel

Stayed 2 nights in Jan 2024
Response from Beth Anne on Jan 19, 2024
Thank you for the 5 out of 5 Miguel! We hope to host you again soon!

10/10 Excellent

Gayle

Traveled with group
Stayed 1 night in Jan 2024
Response from Beth Anne on Jan 20, 2024
Thank you Gayle!! We appreciate the 5 stars! We hope to host you again soon!

4/10 Poor

WALACE

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Beth Anne on Jan 19, 2024
Hi Walace,I apologize that you didn't enjoy your recent stay with us. I have reached out to you more directly to make this right for you.

6/10 Okay

john

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Renee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, great location. Loved the historic building.
Stayed 2 nights in Jan 2024
Response from Beth Anne on Jan 19, 2024
Thank you Renee!

10/10 Excellent

Kristina

Stayed 1 night in Jan 2024
Response from Staypineapple Manager, Darius McWillie on Feb 2, 2024
Thank you so much for choosing to stay with us. We appreciate your time here. We hope you have a wonderful weekend!

8/10 Good

Thomas, Lee

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Staypineapple Manager, Darius McWillie on Feb 2, 2024
Thank you so much for choosing to stay with us. We appreciate your time here. We hope you have a wonderful weekend!

10/10 Excellent

Casteel

Traveled with group, Traveled with family
Liked: Amenities
We love this place! Never disappointed! Excellent stay!
Stayed 1 night in Jan 2024
Response from Beth Anne on Jan 11, 2024
Thank you Casteel! We're thrilled you enjoyed your stay with us!

10/10 Excellent

David

Stayed 1 night in Jan 2024
Response from Staypineapple Manager, Darius McWillie on Feb 2, 2024
Thank you so much for choosing to stay with us. We appreciate your time here. We hope you have a wonderful weekend!

6/10 Okay

Rachel

Stayed 1 night in Jan 2024
Response from Beth Anne on Jan 11, 2024
Thank you for staying with us Rachel!

8/10 Good

Veridiana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Beth Anne on Jan 11, 2024
Thank you Veridiana

10/10 Excellent

Bridget

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff. Gorgeous view from the suites on the 15th floor.
Stayed 2 nights in Dec 2023
Response from Beth Anne on Jan 11, 2024
Thank you Bridget! Thrilled to hear you enjoyed your stay!

8/10 Good

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities
The bathroom drains in our room (1401) were slow to drain, and the tub stopper/plug was loose. Please send maintenance to check it out.
Stayed 2 nights in Dec 2023
Response from Beth Anne on Jan 11, 2024
Hi Marcus!Thank you for staying with us recently and taking the time to share your experience. I really appreciate the heads up on the drain in your room. I've asked our Engineering team to get it taken care of right away.

6/10 Okay

scott

Traveled with partner
Liked: Cleanliness
Overrated for the price. The advertising says all the right things about what they will do for you but the front desk staff was very impersonal. We just seemed to be a bother, especially to the young man working on Sunday morning. That guy could have cared less about our stay or helping us.
Stayed 2 nights in Dec 2023
Response from Beth Anne on Jan 3, 2024
Scott,Thank you so much for choosing to Staypineapple recently and taking the time to share your feedback. We appreciate both your business and your feedback. I am so sorry for your experience with our Front Desk team at check out. I can understand the frustration and disapointment this must have caused. I hate to hear that your stay ended on this note and will be sure to follow up with our team. Thank you again for staying with us, we do hope to host you again soon.Sincerely,Beth Anne KingGeneral Managet

8/10 Good

Nikki

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Beth Anne on Dec 30, 2023
Thank you Nikki!

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Beth Anne on Dec 30, 2023
Thank you for the 5 stars Brooke!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent, with 1 exception
Overall great stay. Only 1 major thing could be better: shower curtain rod could use the arched/bowed style to allow more room for showering. For the executive suite, you would think that relatively inexpensive addition would be worth it for the guests' comfort. But honestly, adding it to even the base room would be a nice addition, and a no-brainer for the upgraded rooms. Ps. Darnell at the front desk was an amazing host! Kudos
Stayed 1 night in Dec 2023
Response from Beth Anne on Dec 30, 2023
Thank you for the 10 out of 10! I'm so glad you enjoyed your recent stay with us! And I will be sure to pass your kudos on to Darnell - you're right - he is the best and we are lucky to have him! I also appreciate your suggestion on the shower curtain rod. I'll talk it over with our engineering team and see what we can do! We hope to host you again on your next trip to Chicago!

10/10 Excellent

roy k

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience
Stayed 2 nights in Dec 2023
Response from Beth Anne King on Dec 30, 2023
Thank you for the 5 stars Roy!

10/10 Excellent

Stacy, Goshen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were able to check in early which we weren’t expecting at all. Front desk staff were beyond friendly and helpful! Theater was a block away with many food options and shopping all over the place. Love, love, love this hotel! Will definitely be back!
Stayed 1 night in Dec 2023
Response from Beth Anne on Dec 30, 2023
Thank you for the 5 stars Stacy! I'm so glad you enjoyed your experience with us! And I hope the show was great too! Thank you again for staying with us - we hope to host you again soon!

10/10 Excellent

James

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Beth Anne on Dec 30, 2023
Thank you James!

8/10 Good

Larry

Stayed 1 night in Dec 2023
Response from Staypineapple Manager, Darius McWillie on Feb 2, 2024
Thank you so much for choosing to stay with us. We appreciate your time here. We hope you have a wonderful weekend!