Ratings based on 1,357 Verified Reviews

4.6 out of 5
95% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 13, 2017
Beautiful hotel, lovely location and please do not forget to have their amazing pineapple infused water!
Comment from Hotel Management
Nov 14, 2017 by Jackie, Hotel Management
Good afternoon, Thank you for choosing to Staypineapple at The Alise Chicago! We're delighted you had a great time with us. We're glad you enjoyed the pineapple infused water, and hope you had or will have a chance to check out our Pineapple cupcakes and afternoon coffee reception. We'll be waiting! Warm Regards, Jackie L Front Desk Supervisor
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel was in great location for purpose of trip.

Posted Nov 11, 2017
Pros: Comfortable room, location.
Cons: Nothing to mention at this time.
Location: Art museum, Millenium park, walkable area with many shops and restaurants and interesting buildings, theaters.
Convenient location was perfect for intent of our trip. Good shopping, museum, theater, nearby. Comfortable room, quiet. Plenty of good eating places in area. Easy access to Amtrak or airports. Hotel staff was very welcoming, knowledgeable about area, and helpful in many small ways.
Comment from Hotel Management
Nov 19, 2017 by Jackie, Hotel Management
Thank you for choosing to Staypineapple! We're glad you enjoyed your stay. We think our centralized downtown location is pretty unbeatable, and we're glad you agree! We hope you'll be back to the Windy City and The Alise Chicago soon! Warm Regards, Jackie L Front Desk Supervisor
3 out of 5
by A verified traveler from Texas

Location was great

Posted Nov 3, 2017
Pros: Linens and location
Cons: Front desk staff and add a business center
Location: Great.. shopping within a block, variety of restaurants within walking distance. High vibrancy in the area.
Everything you could want was walking distance. Great location for bus and trains. However, front desk staff didn't seem interested. At one point I had to raise my voice in the lobby to get someone from the back to the front desk. No business service area so couldn't print. Conditioner spilt in bathroom and not cleaned by staff. Hooks on shower curtains not clipped in and shower curtain kept coming off. The hotel was good, linens were great, but for the price, didn't seem worth it.
Comment from Hotel Management
Nov 7, 2017 by Jackie L, Hotel Management
Dear JoAnne, Thank you for sharing your experience at The Alise Chicago. We're glad you enjoyed our superb downtown location and comfortable linens. We're sorry you were disappointed by the service you received, and we will certainly use your feedback as a training opportunity for our staff. We hope that you'll give us another opportunity to shine. Cheers, Jackie L Front Desk Supervisor
3 out of 5
by A verified traveler

Noisy HVAC System

Posted Oct 30, 2017
Pros: I di not like it. Yet location was nice
Cons: HVAC system.
Good locations. Nice small hotel. But HVAC system made my two night stay nightmare. In the night fan in low level was still noisy enough preventing me from sleeping. Both night I slept with ear plug. The annoying part was that lady -the Asian look one- in front desk acted as if she was not aware of such noise problem. That was really disappointing. At least you expect hotel stuff knows about their guest rooms conditions.
Comment from Hotel Management
Nov 7, 2017 by Jackie, Hotel Management
We're sorry to hear you were disappointed in your trip. All of our staff members care deeply for guest satisfaction and room quality, and we apologize that you felt unwelcome. We hope that you'll give us another opportunity to show you our hospitality. Warm Regards, Jackie
4 out of 5
Recommended
for Everyone
by A verified traveler from chicago

Nice hotel close to all attractions

Posted Oct 25, 2017
Very clean comfortable beds and close to all main tourist points. Will definitely stay there again
Comment from Hotel Management
Oct 26, 2017 by Jackie, Hotel Management
Good Morning, Thank you kindly for taking the opportunity to share your feedback with us on your stay. Our comfy beds invite you to "fall in sleep" and leave the mundane world of sharing the covers behind. We're thrilled to hear that you'll definitely be staying here again, and we'll be waiting with the cupcakes and Pineapple Cruiser bikes. See you soon! Warm Regards, Jackie L Front Desk Supervisor
5 out of 5
Recommended
for Everyone
by A verified traveler

Swanky Vibe-Cool Place to Stay in Chicago

Posted Oct 17, 2017
Location: Disney Store, Eataly, Shops, great restaurants!
Beautiful architectural hotel! I loved staying in such a great location. The Staypineapple is THE BEST place to stay in downtown. I felt so welcomed. Fun tip, you can rent bikes for free to cruise around the city!
Comment from Hotel Management
Oct 26, 2017 by Jackie, Hotel Management
Awwww, we're blushing! Thank you so much for your kind words. We love the history and architecture of the 122 year old Reliance Building we are privileged to be housed in. We take pride in our status as a National Historic Landmard, but as you mentioned, we'll also encourage you to play like kids, cruising the big city on our custom complimentary Pineapple bike cruisers. We hope tis means you'll be back again soon! Cheers, Jackie L Front Desk Supervisor
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 6, 2017
Our stay at Staypineapple was wonderful from start to finish. It's the kind of hotel that is beautifully kept, ideally located and comes equipped with a big personality and excellent staff. Right from check-in the front desk staff was courteous, friendly, professional and willing to help us navigate Chicago. The room was beautifully furnished, had high ceilings (giving the illusion of more space and massive, floor to ceiling windows that allowed us to do some great people and city watching. The bed deserves a note on its own: it is a plush dream, and comes furnished with cozy individual duvets that all but guarantee the best night of sleep. The bathroom was in mint condition (not a stain to be found on the pristine white shower curtain!) and comes with tropically-scented Tommy Bahama products. We appreciated some of the other details in the room, from free water bottles and coffee (and Keurig machine), to the "for-sale" plush dog, the proceeds of which are donated to animal adoption organizations. Although we did not eat at the hotel restaurant, we did have delicious drinks at the bar, and here too, the staff was friendly and familiar. On afternoons, the hotel puts out cupcakes and coffee for guests, which were also a big hit. The location is ideal, we were able to walk to most of the big attractions and restaurants we wanted to hit. All in all, a truly wonderful experience. Absolutely recommend this hotel and hope to be back soon.
Comment from Hotel Management
Oct 8, 2017 by Jackie, Hotel Management
Wow! What a wonderfully detailed and descriptive account of your stay with us at The Alise Chicago. We thank you for your choosing Staypineapple, and taking the time to provide such positive feedback to us and other potential guests. We're glad to hear that you appreciated everything from the architectural details and history, to the impossibly comfortable beds and European style, no-sharing-required duvets. We're very happy that the front desk team helped you to navigate the city and explore all the highlights you were looking for. We know that the little touches can add up to big memories, and we'll be awaiting your return with Dash the Pineapple Pup, and our afternoon cupcakes and coffee. We hope to see you soon! Cheers! Jackie L Front Desk Supervisor
5 out of 5
Recommended
for Everyone
by A verified traveler

Love the beds! And all the touches.

Posted Oct 4, 2017
Second stay at the hotel and will go again. I love all the nice touches and especially the super comfy bed and comforter!
Comment from Hotel Management
Oct 5, 2017 by Jackie L, Hotel Management
Good afternoon, We are so pleased to hear that you're already a loyal guest of our hotel, and that your second stay with us won't be your last. We want all of our guests to fall "in-sleep" with our Black Diamond Beauty Rest beds and European style duvets, and it sounds like we hit the mark with you! We are glad to hear you'll be back, and we'll be ready and waiting for you! Warm Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from West Chester, PA

Great location in the Loop.

Posted Oct 4, 2017
Pros: Hospitality theme, comfortable beds.
Location: Within walking distance of the Magnificent Mile, Millennium Park, museums, shopping, restaurants.
I loved the pineapple theme of this hotel and the hospitality that went with it. All amenities were top-notch. The bed and duvets were extremely comfortable. The hotel staff was very friendly. Easy access to the subway system. I wouldn't hesitate to stay here again!
Comment from Hotel Management
Oct 5, 2017 by Jackie, Hotel Management
Dear Leslie, Awww, we miss you already! We're glad to hear that you enjoyed your stay with us, and that you appreciate our pineapple theme and heavy focus on hospitality. Our cloud-like beds and European style duvets are perfect for those looking for a dream-like sleep, and those who don't want to share the covers! It sounds like our downtown location was perfect for your needs, and a short walk from Millennium Park and all the excitement of Chicago's finest dining and theater options. Most of all, we're glad to hear that the staff was friendly and accommodating, and that you wouldn't hesitate to stay with us again. We look forward to your return! Warm Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from ohio

Great Hotel, perfect location in Loop

Posted Oct 2, 2017
I cannot remember being so pampered! The linens were amazing, towels soft and fluffy, bed so comfortable, bathrobe was a nice touch! Room was spacious and up to date. Staff was friendly and helpful. Will only stay here in the future!
Comment from Hotel Management
Oct 4, 2017 by Jackie L, Hotel Management
Dear Kim, Thank you for your kind words. We're so glad to hear how much you enjoyed yourself. You deserve to be pampered, and I'm glad our property surpassed your expectations. Our location is amazing, whether you're looking for dining, shopping, or just looking to catch a show at one of the many downtown theaters. We're delighted to hear that you will be staying with us exclusively in the future, and can't wait for your return! Warm Regards,