Ratings based on 3,856 Verified Reviews

4.4 out of 5
87% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted Jun 23, 2018
Nice hotel but seriously understaffed at front desk and maid service. We waited in a very long line to checkin at 4:30 and they told us no rooms were clean for us to checkin (checkin is at 3:00).
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jun 20, 2018
5 out of 5
by A verified traveler

Posted Jun 19, 2018
..
4 out of 5
by A verified traveler from STL

Posted Jun 18, 2018
Overall, a nice experience. Good location, rooms are spacious, staff efficient and it has a nice vibe that is expected from a higher end hotel.
5 out of 5
by A verified traveler from London

Posted Jun 15, 2018
Good views of the river and lake (from some rooms). Good location although a nit of a walk from CTA stations (and uphill!)
5 out of 5
by A verified traveler from Connecticut

Posted Jun 13, 2018
Very nice hotel. Clean. Room had a fantastic view! Staff was courteous and very helpful. Fantastic location. Would recommend anyone to stay there!
4 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Nice hotel, great location

Posted Jun 12, 2018
Overall this is a nice hotel at a great location downtown Chicago. It is walking distance from practically everything downtown. The staff is very friendly and helpful, the rooms although clean the one I stayed in was an awkward design the shower was small and difficult to get in and out of (and I am petite person), the lighting was terrible, then there was some hair on the counter and in the sink. I really expected better at this price. Otherwise the room was updated, clean room and comfortable bed.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jun 5, 2018
4 out of 5
Recommended
for Everyone
by A verified traveler from OKC

Nice hotel

Posted Jun 2, 2018
It’s conveniently located near shopping, restaurants, museums. About 15 minute walk to the Navy Pier. Hotel itself is quite nice, but a bit pricey. Do not expect too much with their customer service, had to wait half hour before our toiletries arrived.
4 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Nice hotel close to the Riverwalk and Navy Pier

Posted May 30, 2018
Beautiful views from rooms on the upper floors. The rooms are spacious and comfortable. The staff is generally friendly and helpful. There are plenty of restaurants in walking distance. Easy access to Navy Pier. Great waterfront running trails nearby and close to parks. There is a fun little tiki bar down by the water across the street from the hotel and also Urban Kayaks is walking distance from the hotel in case you want to go Kayaking.