Ratings based on 1,356 Verified Reviews

3.9 out of 5
71% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from illinois

Starting with a broom closet

Posted Apr 23, 2018
The hotel is nice and the staff were great. The problem we had was the first room that was given to us was so small we could not pass each other between the foot of the bed and desk unit. The bath in that room was the size of a postage stamp. We explained our problem to the hotel desk staff and were given a room 3 times the size of the 1st room,at no extra charge. The breakfast that was included was wonderful and filling.
Comment from Hotel Management
Apr 23, 2018 by W Chicago City Center, Hotel Management
Thank you very much for taking the time to provide us with feedback in regards to your recent stay here at W Chicago City Center. I apologize for the different challenges that you experienced, and I am glad to hear that our team was able to provide a resolution. We hope that you come back and visit us again the next time your travels bring you to Chicago.
4 out of 5
Recommended
for Everyone
by A verified traveler from Iowa

Good weekend getaway

Posted Apr 9, 2018
My boyfriend and I went for a weekend in the city and wanted a nice place to stay within walking distance of a lot of great shopping/dining without breaking our budget, and this was the place. Although our tv was broken in the room upon arrival, staff immediately came up and fixed it for us. Bed was very comfortable, and although it was relatively quiet around our room, the white noise machine was a thoughtful touch. Our room phones did not work, which made certain things difficult, but it could have been way worse! Overall a very comfortable, upscale-feeling experience.
Comment from Hotel Management
Apr 9, 2018 by W Insider , Hotel Management
Hello, Thank you for your helpful review from your stay with us! We are so sorry to hear that there were some issues you faced during your stay. We hope to welcome you back sometime soon to better your experience. Thank you and have a great day! All the best, W Chicago - City Center Team
4 out of 5
Recommended
for Everyone
by A verified traveler from Montréal

Beautiful hotel, that is very well located

Posted Apr 8, 2018
Even though we started of on a bad note with cleaning issues with our room, the staff and manager did take excellent care of us, they made us feel welcomed and understood by the situation. After that issue was solved, our stay was very nice, bed very comfy, and big room ! SPG Preferred guest partners !
Comment from Hotel Management
Apr 9, 2018 by W Insider, Hotel Management
Hello, Thank you for your review from your recent stay with us! We are so happy to hear all issues were resolved and that you enjoyed your stay with us. We hope to welcome you back soon! All the best, W Chicago - City Center Team
5 out of 5
Recommended
for Everyone
by A verified traveler from washignton dc

Contemporary and attractive furniture

Posted Apr 1, 2018
Clean and neat, love the so cute sofas in the lobby and the chair in the center
Comment from Hotel Management
Apr 5, 2018 by W Chicago City Center, Hotel Management
Thank you so much for your positive feedback in regards to our newly restyled Living Room! Come back and visit us again the next time your travels bring you to Chicago!
5 out of 5
Recommended
for Everyone
by A verified traveler

Right across the street from my conference

Posted Mar 30, 2018
Great hotel. lower price than other hotels in the area. Nice amenities and super helpful/friendly staff!
Comment from Hotel Management
Apr 2, 2018 by W Chicago City Center, Hotel Management
Thank you very much for taking the time to provide us with feedback in regards to your recent stay, we are so pleased to hear that you enjoyed your time with us! We hope to have you come visit us again the next time your travels bring you to Chicago!
3 out of 5
by A verified traveler from minneapolis

Good location nice staff....

Posted Mar 20, 2018
Tv was impossible to operate had to contact front desk several times to fix it. Bathroom door wouldn’t latch shut had to use the tissue box holder to prop it shut. Very dark room even with all the lights on.
Comment from Hotel Management
Mar 23, 2018 by W Chicago City Center, Hotel Management
Good Evening, Thank you so much for taking the time to provide us with feedback in regards to your recent stay with us at W Chicago City Center. We truly appreciate it as it allows our team to grow and improve. Please know that I have passed these challenges along to our engineering team to ensure that this remains an isolated issue. If there is anything further that myself or my team may assist you with please reach out.
3 out of 5
Recommended
for Everyone
by A verified traveler

Convenient location in the loop.

Posted Mar 19, 2018
I have accessed via Monroe station, where no elevator nor escalator was found. Might be better to access from a different station in case you have a big luggage.
Comment from Hotel Management
Mar 19, 2018 by W Insider, Hotel Management
Hello, Thank you for your feedback! Whenever you are back in the city next, we would be happy to find more accessible transportation! Have a great day! All of my best, Kelly F.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 18, 2018
The W is very nice and Chicago on St Patrick’s Day is a blast
Comment from Hotel Management
Mar 19, 2018 by W Insider , Hotel Management
Hello, We are so excited you were able to celebrate St. Patrick's Day with us! We hope to welcome you back whenever you are in Chicago next. Until then, Kelly F.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 17, 2018
Close to Union Station, very convenient. However, the front lobby was under construction and we couldn’t see a way in. There were no signs to help out
Comment from Hotel Management
Mar 19, 2018 by W Insider, Hotel Management
Hello, Thank you for your review on your stay with us. I am very sorry to hear that there was no assistance for you to the entrance of the hotel. We are finished with our Living Room restyle, and would love to welcome you back and change your experience. All of my best, Kelly F.
3 out of 5
by A verified traveler from indianapolis

First impressions matter most

Posted Feb 27, 2018
Temporary entrance is dark and gothic. Elevators are so dark you can barely see. Bathrooms so small it’s like a cruise ship. Will not consider the W the next trip
Comment from Hotel Management
Mar 2, 2018 by W City Center Chicago, Hotel Management
Thank you very much for taking the time to provide us with feedback in regards to your recent stay here at W Chicago City Center, we truly value every piece of feedback we receive as it allows us the opportunity to grow and improve. I would like to sincerely apologize for the current appearance of our Living Room, we are always striving to maintain the highest standards when it comes to both service and decor. Unfortunately sometimes this does require our team to undergo a renovation, this new Living Room will be sure to exceed your expectations. If there is anything further that we may assist you with please do not hesitate to reach out. Thank you again for your time and your feedback!