Ratings based on 483 Verified Reviews

4.4 out of 5
88% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Average hotel with some downsides

Posted Oct 3, 2017
From the begining, the elevator doesn´t work, the whirpool in the pool are neither. Not all, but one member from the staff was very rude to me.
Comment from Hotel Management
Oct 5, 2017 by Manager, Hotel Management
Dear Guest, Thank you for your review of our hotel. We are so sorry to hear that we fell short of meeting your expectations. Unfortunately, the main cable in the elevator broke shortly after Hurricane Harvey. It takes approximately 3 weeks for the replacement part to be built. As far as the staff service, I will certainly share your comments with my team to ensure that this was an isolated incident. This is not common for any of my staff and will be immediately corrected. My apologies once again for your disappointment. We do hope that you will allow us another chance to provide you a five star stay in the future. Sincerely, Tracy J. General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Hurricane stay

Posted Aug 30, 2017
The dedicated staff that kept this hotel open for us to shelter in during the hurricane were wonderful. Cannot thank them enough.
Comment from Hotel Management
Sep 18, 2017 by Manager, Hotel Management
Dear Guest, Thank you so much for your wonderful feedback! We are glad you and your family were able to remain safe during the storm, and hope we were able to be your home away from home. We do hope you were able to return home as refreshed as possible. We look forward to having the opportunity to serve you in the future, hopefully under better circumstances! Best wishes, Rachel S. Assistant General Manager
4 out of 5
by Steve

Continental breakfast would have been nice

Posted Aug 21, 2017 on Hotels
Continental breakfast would have nice
Comment from Hotel Management
Sep 18, 2017
Dear Steve, Thank you so much for your feedback! I do apologize that continental breakfast is not part of the Courtyard brand offerings. I do hope that you enjoyed your stay otherwise, and that you will give us another opportunity to impress you, whenever your travels bring you back to The Woodlands! High wishes, Rachel S. Assistant General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 21, 2017
The hotel was very nice however the a/c in our room was not working. The person at the front desk, Chase, appeared to be the only staff member in the hotel to assist guests. He did an amazing job he even check the a/c himself( I think he was filling in for maintance as well). He worked with us and was able to move us to a different hotel since they did not have a room to place Myself and my daughters together.
Comment from Hotel Management
Sep 18, 2017 by Manager, Hotel Management
Dear Guest, Thank you so much for your feedback! I am glad to hear that Chase was able to take care of you and your family, and that our service exceeded expectations. I do apologize for the A/C issues, especially in Texas summer. I assure you I will follow up with the appropriate hotel teams to ensure this issue can be avoided in the future. We do hope to have another opportunity to serve you, whenever your travels bring you back to The Woodlands! Warm wishes, Rachel S. Assistant General Manager
4 out of 5
by Terry A.

Need a few adjustments!

Posted Aug 14, 2017 on Hotels
Very nice and clean facility. The stay could have been better with a microwave in the rooms and also a complimentary breakfast for the guests... But overall a good experience!
Comment from Hotel Management
Aug 21, 2017
Dear Terry A, Thank you so much for your great feedback! I do apologize that the Courtyard Brand does not offer continental breakfast, but I am glad we were able to impress you with our cleanliness! We do hope you visit with us again, whenever you are in the area! Warm wishes, Rachel S. Assistant General Manager
5 out of 5
by Cesar

Posted Aug 14, 2017 on Hotels
Comment from Hotel Management
Aug 21, 2017
Dear Cesar, Thank you for your great feedback! We appreciate when our guests enjoy their stays with us, and it appears we achieved that goal with you! Please visit us again, whenever you are back in the area! Kind regards, Rachel S. Assistant General Manager
4 out of 5
by Nancy

Posted Aug 6, 2017 on Hotels
Comment from Hotel Management
Aug 14, 2017
Dear Nancy, Thank you so much for the review! I'm glad to hear you enjoyed your stay with us. We do hope to have another opportunity to serve you whenever your are back in the area! Warm regards, Rachel S. Assistant General Manager
5 out of 5
by Ronny

Posted Aug 4, 2017 on Hotels
Comment from Hotel Management
Aug 8, 2017
Dear Ronny, Thank you so much for your feedback! We are glad to see that you enjoyed your stay with us. We would love to see you again soon! Kind wishes, Tracy J. General Manager
3 out of 5
by kimberly

Posted Jul 25, 2017 on Hotels
Comment from Hotel Management
Jul 28, 2017
Dear Kimberly, Thank you for reviewing your stay at the Courtyard Houston The Woodlands. I'm sorry that we didn't exceed your expectations and only wish we knew what we could have done differently. I hope that if you are ever back in the area, we will have another chance to host you. Sincerely, Tracy J. General Manager
5 out of 5
by Paul

Like Home

Posted Jul 24, 2017 on Hotels
Great place
Comment from Hotel Management
Jul 31, 2017
Dear Paul, Thank you for your review! I am happy to hear that you enjoyed your stay with us. We do strive to be the home away from home for our guests, and I am glad we were able to achieve that during your stay. We hope to have another chance to impress you again, whenever your travels bring you back to The Woodlands! Kind wishes, Rachel S. Assistant General Manager