Ratings based on 471 Verified Reviews

4.4 out of 5
88% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Hurricane stay

Posted Aug 30, 2017
The dedicated staff that kept this hotel open for us to shelter in during the hurricane were wonderful. Cannot thank them enough.
Comment from Hotel Management
Sep 18, 2017 by Manager, Hotel Management
Dear Guest, Thank you so much for your wonderful feedback! We are glad you and your family were able to remain safe during the storm, and hope we were able to be your home away from home. We do hope you were able to return home as refreshed as possible. We look forward to having the opportunity to serve you in the future, hopefully under better circumstances! Best wishes, Rachel S. Assistant General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 21, 2017
The hotel was very nice however the a/c in our room was not working. The person at the front desk, Chase, appeared to be the only staff member in the hotel to assist guests. He did an amazing job he even check the a/c himself( I think he was filling in for maintance as well). He worked with us and was able to move us to a different hotel since they did not have a room to place Myself and my daughters together.
Comment from Hotel Management
Sep 18, 2017 by Manager, Hotel Management
Dear Guest, Thank you so much for your feedback! I am glad to hear that Chase was able to take care of you and your family, and that our service exceeded expectations. I do apologize for the A/C issues, especially in Texas summer. I assure you I will follow up with the appropriate hotel teams to ensure this issue can be avoided in the future. We do hope to have another opportunity to serve you, whenever your travels bring you back to The Woodlands! Warm wishes, Rachel S. Assistant General Manager
2 out of 5
by A verified traveler from The Woodlands, TX

Hot tub doesn't work, bathroom in lobby don't work

Posted May 30, 2017
Decided to stay at this hotel about 30 minutes away from some training grounds, was one of the closest hotels with s hot tub near there. Once I finished a day of training, I get to the hotel only to find that the hot tub wasn't working. I went and told the front desk, and they offered their apology, said they were aware of the issue, and that they would need to call a pool guy in to fix it, which they would not do. Disappointing, but not a disaster. So the next day, I leave for the day and my husband stays in to sleep a bit. We left the Do Not Disturb sign on the door, until about 10am when he left to go shopping, when he took it off the door thinking someone would come by at some point and clean the room. He got back around 5, and sure enough, the room wasn't cleaned. We had to ask for cleaning ourselves. The next day, the room was cleaned, but they didn't leave us any shampoo. When we went downstairs to ask for some, the front desk checked in a small drawer behind him, told us he was out, and had us go next door to their sister hotel to get our own. When we got back from that, I needed to use the restroom and sure enough it was out of order as well. None of these things by themselves are a deal breaker, but all of them together made for a bad experience and made me feel a little ripped off for the price I paid for the hotel. We'll be looking elsewhere next time we visit the woodlands.
Comment from Hotel Management
Jun 5, 2017 by Manager, Hotel Management
Dear Jeff, Thank you for your review of the Courtyard Houston The Woodlands. Please accept my apologies for the inconveniences you experienced with our hot tub not functioning properly and for the service that was provided. Your comments have been shared with my team as this is certainly not the level of service we pride ourselves on. I hope that if you are ever back in the area, you will allow us another chance to host you. Sincerely, Tracy J. General Manager
4 out of 5
by John

Posted May 30, 2017 on Hotels
I enjoyed my stay, but I felt for the price the breakfast should have been included.
Comment from Hotel Management
Jun 5, 2017
Dear John, Thank you so much for your valued feedback! We love to hear about our guests experiences, and I am glad we were able to impress! I do apologize that the Courtyard Brand does not offer breakfast, however, we do offer rates that will include it during your stay. We do hope you will return to see us again, whenever your travels bring you back to The Woodlands! Warm regards, Rachel S. Assistant General Manager
4 out of 5
by A verified traveler

Posted May 29, 2017 on Hotels
Comment from Hotel Management
Jun 5, 2017
Dear Guest, Thank you for your feedback, and it is greatly valued! We are always working hard to impress our guests, and I do hope we achieved that goal during your stay with us. We look forward to another opportunity to really WOW you whenever you're back in the area! Sincerely, Rachel S. Assistant General Manager
5 out of 5
by Martin

Nice stay

Posted May 29, 2017 on Hotels
Rbertjinh was expected for a marriot
Comment from Hotel Management
Jun 5, 2017
Dear Martin, Thank you so much for the great feedback! We strive to ensure our guests feel at home away from home, and I do hope we achieved that with you. We do hope you will give us another opportunity to impress you, whenever your travels bring you back to The Woodlands! Warm regards, Rachel S. Assistant General Manager
5 out of 5
by A verified traveler

Posted May 15, 2017 on Hotels
Comment from Hotel Management
May 24, 2017
Dear Guest, Thank you so much for your valued feedback! We do hope you will stay with us again, whenever your travels bring you back to The Woodlands! Warm regards, Rachel S. Assistant General Manager
3 out of 5
by A verified traveler from The Woodlands, TX

Ok hotel

Posted May 15, 2017
Pros: Indoor pool, but was small
Cons: Breakfast for everyone. For the price you pay, you would think breakfast would be included. Had I known, we would have stayed elsewhere.
I've stayed at many other different hotels that were much nicer. This hotel is a bit out-dated. For it to have been a Marriott, I was expecting much more.
Comment from Hotel Management
May 16, 2017 by Manager, Hotel Management
Dear Lisa, Thank you for taking the time to review the Courtyard Houston The Woodlands. I'm pleased that you were able to enjoy our indoor pool. I do apologize that you were unaware that Courtyard by Marriott does not have complimentary breakfast as an amenity. We do however, have a Bistro in our lobby which not only serves breakfast, but dinner and appetizers as well. We hope that if you are ever back in the area, we will have another chance to impress you. Sincerely, Tracy J. General Manager
5 out of 5
by Ashley

Amazing.

Posted May 11, 2017 on Hotels
I will absolutely be returning! This place is overflowing with hospitality. Everything was beautiful. Beds were comfortable, room was cleaned and smellEd wonderful!
Comment from Hotel Management
May 13, 2017
Dear Ashley, Thank you so much for the great feedback! How wonderful to hear that you were impressed with our staff's hospitality and that we have earned your return visit. I will make sure to pass your kind comments to the staff. We can't wait to welcome you back soon! Warm regards, Rachel S. Assistant General Manager
5 out of 5
by Jonathan

Posted Apr 29, 2017 on Hotels
Comment from Hotel Management
May 8, 2017
Dear Jonathan, Thank you so much for your feedback! We hope you thoroughly enjoyed your time with us, as we do try to impress our guests! We look forward to another visit from you whenever your travels bring you back to The Woodlands. Warm regards, Rachel S. Assistant General Manager