Ratings based on 409 Verified Reviews

2.8 out of 5
40% of guests recommend
3.0 Room cleanliness
3.1 Service & staff
2.9 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Fort Lauderdale, FL

Great location, no hot water...?

Posted Nov 20, 2017
Pros: Location
Cons: Water heater
Good location, but unfortunately there was not enough ht water for everyone at the hotel, I was told that they were full and the water heater wasn't enough for every room... At least they let me cancel the rest of my stay and refunded me.
Comment from Hotel Management
Nov 22, 2017 by Hotel Management , Hotel Management
Thanks for choosing our hotel. Although you liked our convenient location, we apologize for not living up to your expectations of providing you with an exceptional stay. Your feedback is noted and will be used to enhance our future guest experiences moving forward. We would like you to give us an opportunity to make it up to you on your next stay. Sincerely, Hotel Management
2 out of 5
by A verified traveler from Friendswood, tx

Cigarette smelling "smoke free" facility

Posted Nov 16, 2017
We were looking for a cheap place to stay for one night in The Woodlands. We weren't going to be there for a long time just to place to shower and sleep. The whole hotel is smoke-free but every room including the hotel lobby smells like cigarettes. We got locked out of our room twice because the card swiper on the door kept locking us out. We kept having to go to the front desk to get in. You get what you pay for so if you're just looking for something cheap and with the bare minimum this is the place for you. I do have to say that the room felt clean but the rest of the hotel in the outside does not. At this price point I think you know what to expect
Comment from Hotel Management
Nov 18, 2017 by Hotel Management, Hotel Management
We apologize for the smell of smoke you experienced on your stay. We work hard to provide a clean and comfortable environment and I am sorry if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
1 out of 5
by A verified traveler

Posted Nov 14, 2017
They overbooked, and we were not notified until after 8 PM on the day we arrived that we would be unable to stay in the room we reserved. In addition, there was no one at the front desk to help us understand what had happened.
Comment from Hotel Management
Nov 16, 2017 by Hotel Management  , Hotel Management
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management 
3 out of 5
Recommended
for Everyone
by A verified traveler from Billings, MT

They served me well

Posted Nov 6, 2017
Nice functional room for a quick stay in a desirable area. Very good price for a nice comfortable bed , nice shower and bathroom , nice kitchenette and very close to the woodlands. For a budget Woodlands area motel , you cannot beat it.
Comment from Hotel Management
Nov 6, 2017 by Hotel Management, Hotel Management
Randy, it was a pleasure to read your fantastic review about us. We strive to provide our guests outstanding hospitality, and your compliments serve as encouragement to all of us. Thanks for reviewing us. We hope to be your hotel of choice every time you visit Houston. Sincerely, Hotel Management
3 out of 5
by A verified traveler from Houston TX

Hard stay

Posted Oct 30, 2017
I had to wait 30 Minutes to check in, there is no ice machine on the property, and the place is under construction. Not a pleasant stay at all.
Comment from Hotel Management
Nov 1, 2017 by Hotel Management , Hotel Management
Jacob, thank you for staying at our hotel and for sharing your comments. We appreciate feedback such as yours, as it helps us to improve our service. We are sorry we were less than perfect in providing a wonderful, memorable stay. Your concerns are being shared with the team in an effort to earn your perfect rating next time. We would love another chance to welcome you so we can provide you with the outstanding service you should certainly expect from us.  Sincerely, Hotel Management
1 out of 5
by A verified traveler from the woodlands, texas

Horrible

Posted Oct 29, 2017
Old, rundown. Door to room was broken. Coffee pot wasoutside our room. Sheets were old and needed to be replaced. Pillows were disgusting. Non smoking room that had obviously been smoked in.
Comment from Hotel Management
Oct 31, 2017 by Hotel Management, Hotel Management
Jarrod, we apologize for the issues you encountered in your room and regret the inconvenience they caused. We have shared your feedback with the respective team to take necessary actions. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
1 out of 5
by A verified traveler

No soap... towels on the toilet and the bed...

Posted Oct 20, 2017
I had to leave because the bed had thorns from some type of plant in between the sheets and kept sticking me!
Comment from Hotel Management
Oct 22, 2017 by Hotel Management , Hotel Management
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We are happy to provided toiletries and other in-room amenities. All these items are available at front desk. If we did not communicate this at the time of check-in, we are sorry. We truly hope you will consider giving us another opportunity to serve you better in the future.   Sincerely, Hotel Management
2 out of 5
by A verified traveler

This place is just above a flop house!

Posted Sep 20, 2017
Pros: Location
Cons: Everything needs improving!
Location: Not a lot within walking distance, but location was convenient for my specific purposes.
Room was not ready. Repairman left the place dirty. No houskeeping. Trash everywhere. The room smelled stale. Never again!
Comment from Hotel Management
Sep 22, 2017 by Hotel Management, Hotel Management
Thank you for being our guest and for your feedback. We apologize for the inconvenience you had with the cleanliness and odor in your room and have shared your comments with our housekeeping team. We would also like to inform that we do provide housekeeping services to guests who stay eight or more nights. However, these services are always available upon request for an additional fee. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel management
2 out of 5
by A verified traveler from Charleston, SC

Ok when no other choices

Posted Sep 16, 2017
Pros: Location and price; we were desperate.
Location: Near the hospital
Our room was not clean; carpet had not been vacuumed and had coins and bits of paper, etc in several places. Office staff was told about this but just shrugged. There was a sign which said the office would deliver dishes to your room upon request, but no one ever brought them. Trash was piled up high every day in a location which you had to walk right by in order to get to the stairs.
Comment from Hotel Management
Sep 18, 2017 by General Manager, Hotel Management
Gloria, I am disappointed for this kind of experience you had, and I apologize for the inconvenience you encountered because of cleanliness issues and lack of attention from our staff towards your needs. I have shared your concerns with my entire team in an effort to improve their services and deliver much better guest experiences. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, General Manager
2 out of 5
by A verified traveler

Posted Aug 23, 2017
You feel the need to shower as soon as u walk into the room.. the A.C. was awful and didn't cool the room off.. the bathroom was really gross. I put down toilet paper before using the toilet.. burnt marks everywhere.. on counters,bath tub and on toilet seat.. as well as the table and end table.. the dark colored chair sitting in front of table in the room was covered/stained in something white.. You can use your imagination.. and definitely don't shower without shoes on.. I'm lucky I didn't get hep b staying there.. gross place and very dated..by like 30 yrs.. it gives off the vibe of rent by the hour.. will never stay here again.. even 40$ was charging to much. A friend stayed there as well in a different room.. they gave her a room that hadn't been cleaned yet after another guest.. that was an episode in its self.. they upgraded her and apologized, which was the right thing to do.. but even the "upgraded" room was barely fit for the homeless.. wouldn't stay here again if I was paid to do so.. many more hotels to choose from..
Comment from Hotel Management
Aug 26, 2017 by General Manager, Hotel Management
We want every guest to have a comfortable stay and I am truly sorry we fell short in making that happen for you. We're sorry you experienced so many difficulties during your visit. We're addressing the cleanliness issue with our Head of Housekeeping. We have checks and balances in place to double inspect every room before guest checks in, or returns back to their room. We are redoubling our efforts to make sure that we adhere to these set procedures. I hope you will give us a chance to impress you on a future visit. Sincerely, General Manager