Ratings based on 380 Verified Reviews

2.8 out of 5
42% of guests recommend
3.0 Room cleanliness
3.1 Service & staff
2.9 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Seedy hotel creates guest anxiety

Posted Jul 3, 2017
Pros: Not too much to like... I guess the room was clean.
Cons: Just about everything... starting with security.
Location: The hotel is located in the Sawdust Road area; more or less light industrial or retail. Lots of things to do nearby as the hotel borders the Woodlands
The hotel is seedy, surrounded by suspicious activity. A person who looked like a pimp was sitting in a chair at the top of the stairwell. Two shirtless black men were roaming the parking lot. I was very uncomfortable here and worried that my car would be broken into by morning. I will never book in here again.
Comment from Hotel Management
Jul 6, 2017 by General Manager, Hotel Management
Thank you for choosing to stay with us on your trip to the area. We're extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every visit. Sincerely, General Manager
2 out of 5
by A verified traveler from tx

Noisy and dirty csrpet

Posted Jun 29, 2017
I was on first floor. Sounded like elephants walking above me. Afraid to walk on carpet without shoes. Not sure I ever want to try another of these properties
Comment from Hotel Management
Jul 1, 2017 by General Manager, Hotel Management
Cali, we sincerely apologize for the noise and cleanliness issues you encountered during your visit. We have room inspection processes in place, and we are working with our Head of Housekeeping to see where we dropped the ball. We hope you will give us another opportunity to prove this to you on your next visit. Sincerely, General Manager
1 out of 5
by A verified traveler

Hotel located in the area we were traveling

Posted Jun 5, 2017
The rooms were not up to par, there were roaches in the room and staff was notified but we wasn't switched to another room. I wouldn't recommend this hotel to anyone. I guess it's true, you get what you pay for
Comment from Hotel Management
Jun 7, 2017 by General Manager, Hotel Management
It is very disappointing to read your comments concerning your stay at our hotel. Please accept our apologies as we never mean to disappoint any of our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, General Manager
1 out of 5
by df

Posted May 23, 2017 on Hotels
Comment from Hotel Management
May 25, 2017 by Manager, Hotel Management
Thank you for choosing our hotel for your stay. I was disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, General Manager
1 out of 5
by A verified traveler

bad

Posted May 23, 2017 on Hotels
ok
Comment from Hotel Management
May 25, 2017 by Manager, Hotel Management
We are very sorry your stay did not live up to your expectations. We never want any of our guests to leave unhappy. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, General Manager
1 out of 5
by A verified traveler

Posted May 23, 2017 on Hotels
Comment from Hotel Management
May 25, 2017 by Manager, Hotel Management
Please accept our apologies for not living up to your expectations. We hope you will consider giving us a chance in the future so we can provide you with the stay you should always expect from us. Sincerely, General Manager
2 out of 5
by william

Not To My Standard

Posted May 4, 2017 on Hotels
The room smelled like a dog and only had a small fridge in a very small kitchen area. Bathroom had smell and I saw mold around the top show/tub unit. Not up to the standard for the nice area of town it is in.
Comment from Hotel Management
May 6, 2017 by Manager, Hotel Management
William, I am truly sorry that your room was not in the spotless condition it should have been. I apologize that steps were missed in our inspection procedures and I can only assure you going forward that this has been addressed to our housekeeping team. I hope you will consider giving us another chance the next time you are in the area. Sincerely, General Manager
2 out of 5
by A verified traveler from Arlington, TX

You get what you pay for.

Posted May 4, 2017
Pros: price
Cons: clean and stock the kitchen with utensils
Location: there are places to eat in walking distance.
For the rate that they charge it is difficult to leave a bad review. However, the only thing good about this place was it had clean towels & linens, and fresh paint on the walls. (Room 317) The shower (no tub) had not been cleaned, it had a bloodstain on the walls and the floor made me wish I had brought shower shoes. The toilet obviously had not been cleaned at all. The floors were sticky. One of the pictures of the hotel show a woman cooking a meal in the kitchen using pots and pans and food on a plate and a coffee maker on the counter. My room had nothing, not one cooking utensil, dish, glass, nothing. I had brought food along to save money and had to eat out anyways. At least the lobby had coffee and granola bars.
Comment from Hotel Management
May 6, 2017 by General Manager, Hotel Management
Travis, I apologize for the inconvenience caused to you due to issues with your room condition. I have addressed this matter with our Executive Housekeeper and associates to take corrective actions immediately. We would like to inform you that, to ensure cleanliness of kitchenware upon check-in, these items are available at the front desk rather than leaving them in the room, and our team gladly delivers them upon request. I hope that you will consider giving us another opportunity to serve you in the future. Sincerely, General Manager
2 out of 5
by A verified traveler

bad experience

Posted May 3, 2017
I arrived after lobby hours. Security Gaurd very friendly looked for my reservations on his list found it , then asked me to go to the phone outside lobby and call. The lady answered and promptly opened the lobby and had me registered and gave me my keys. So far so good. Getting to the room was another experience. Once I turned the lights on roaches scattered every where. The room smelled like moth balls. The curtains had signs that they had been eaten away by the roaches. The only reason we stayed was bc we were so tired from a long trip and were only going to be there a few hours. I feel that I was mislead by the pictures in the internet about the condition of the hotel. Never again. By the way I did let the lady at the front lobby know about the roach problem.
Comment from Hotel Management
May 5, 2017 by General Manager , Hotel Management
We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean and bug-free environment when staying with us. Although this is an isolated situation, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We hope you will consider giving us another chance to provide you with the experience you deserve. Sincerely, General Manager
2 out of 5
by Michael

Posted May 1, 2017 on Hotels
Breakfast consisted of granola bars and coffee.
Comment from Hotel Management
May 3, 2017 by Manager, Hotel Management
Michael, thank you for your feedback about our breakfast offerings, and we are sorry you were not happy with the choices. Your comments will be shared with our Brand Leaders to assist them when determining new selections for future implementation. It was our pleasure hosting you, and we hope you give us another opportunity to serve you better in the future. Sincerely, General Manager