Ratings based on 333 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from houston texas
Ice hotel in shopping areaPosted Nov 19, 2017
Perfect lovely property nice property attentive staff
for Everyoneby A verified traveler from Houston, TX
Nice hotel close to concert venuePosted Sep 29, 2017
Great hotel in the Woodlands, Texas. Close to the Cintia Woods Pavilion to go for a concert. Walking distance to good food and wine places. It was also quiet, and clean. Staff was very friendly. I will stay there again.
for Everyoneby A verified traveler from Houston
Great Hotel close to Cynthia Woods PavilionPosted Sep 27, 2017
This is an awesome hotel that is just across the street from the Cynthia Woods Pavilion and is worth the stay ! Loved the staff , service and food!! We only live an hour away but chose to stay here verses driving home since the ammenities are so wonderful! We had a suite which had a sitting area separate which allowed us to invite our guests over before the concert ..the Infinity pool is also amazing and a great place to grab a drink :)
for Everyoneby A verified traveler from Taipei
Unbelievably good staffPosted Aug 30, 2017
Pros: The staff was exceptional.
We had to try to catch a flight out of Houston and the airport was closed just before we arrived. So, we booked this hotel to get out of the storm and to figure out what to do next. It is hard to explain how nasty the water situation is in Houston, how hard it was to drive, to find food, etc. The people there are facing an unbelievable challenge - they will need our help and a lot of prayer. This said, the staff at this hotel was absolutely amazing! Some of them have homes that are probably flooded, but you would never have known. We finally got in pretty late in the evening and they were wonderful at every level. Diana did a great job of checking us in and followed up to make sure we were cared for. Chef Carlos Vasquez deserves special mention. Not only is he a fine chef, but he was working with practically no crew. We had not eaten in hours, but he staffed the kitchen all night and provided an excellent breakfast the next morning. Cannot say enough about the entire staff. We'll definitely go back to this hotel, for fun, sometime down the road when things are better in Houston.
for Everyoneby A verified traveler from houston
Great stayPosted Aug 23, 2017
Pros: I enjoyed the location I enjoyed the smallness and atmosphere
Cons: There's always room for improvement but at this time I don't have any response
Location: Location was perfect so a lot to do you could not ask for a better location or more to do with in that area it was really enjoyable
I am joyed the stay I enjoyed the hotel the cleanliness of the hotel staff was excellent could not ask for a better getaway
Posted Aug 23, 2017 on Hotels
Nice locationPosted Aug 21, 2017 on Hotels
Room 303 A/C didn't work, minibar didn't work, and the phone didn't work. They moved me to 310 and all was well.
Posted Aug 16, 2017 on Hotels
for Everyoneby A verified traveler from LA
Posted Aug 12, 2017
Overall it was a nice hotel. It was within close walking distance of the Cynthia Woods Pavilion, which is why we chose it. The walk to the pavilion is less than 5 minutes. We were also able to walk to several restaurants, to the nearby grocery store, and for coffee right across the street for our two night stay. The hotel staff were very friendly. We were welcomed and able to check in a few hours early without a wait. The pool area was nice and we enjoyed it for a few hours on our second day there. The pool area/restaurant is open to the public so there were non hotel guests and a "private party" hanging around. The room (king bed) was small but served it's purpose for a short stay. The bed was decently comfortable, but I found it odd that there was no top sheet between the comforter and bottom fitted sheet. The furnishings were stylish but were worn and dinged up. There was free wifi in the room. Our top/5th floor room faced the pool and the evening live performer (at the pool) was really loud after we returned from dinner which made it difficult to relax and unwind from our day. There was a mini fridge but 3/4 of it is filled with drinks for purchase. The small compartment for guest use was only big enough for a few drinks. The lighting in the bathroom really sucked, so I brought the makeup mirror from the bathroom over near the window for better light. I'd probably stay here again for the location and convenience.
Posted Aug 7, 2017 on Hotels