Ratings based on 152 Verified Reviews

4.4 out of 5
92% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Kazakhstan

Excellent location, close to the mineral pools.

Posted Jul 13, 2017
In overall hotel is very clean with great location. However, I would not stay longer than 3 days. At nights and mornings you would be kept awake with neighbors doors slamming. Had difficulties with drying swimming suits and other damp clothes after visiting pools and baths. Hotel's pool and hot mineral tube are very nice, I enjoyed the soaking in hot mineral water in the morning. I am a muslim and very peculiar about the breakfasts, however , my husband -an American- seemed to be ok with food. All day along there are cookies and tea available at lobby, which was very-very nice, I loved the tea selection, my husband loved the cookies. My next short trip to Thermopolis, I would probably stay here again, hoping for more quite neighbors. I haven't interacted with hotel stuffs but they seemed to be polite and helpful.
Comment from Hotel Management
Jul 15, 2017 by Dan B, GM, Hotel Management
Thank you for taking the time to review your recent stay with us! I appreciate the kind comments regarding the amenities, the service, and the cleanliness. I hope to see you again soon! Thanks again!
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel with excellent staff

Posted Jul 3, 2017
Very nice staff. Knowledgeable about area and very willing to help answer any questions.
Comment from Hotel Management
Jul 4, 2017 by Dan B, GM, Hotel Management
Thank you for taking the time to review your recent stay with us! I appreciate the kind comments regarding the staff and service you experienced. I hope to see you again soon! Thanks again
1 out of 5
by A verified traveler

Refund Me

Posted Jul 2, 2017
Upon reaching rock bottom, this hotel begin to dig. The place looks wonderful but it ends there. It is old and every single sound resonates. Impossible to sleep. Read the history of the building and you will see that it once was basically a rooming house with community bathrooms. The only thing that has changed is each room had its own bathroom. Every time someone opens a door in the hall it echoes down the hall and it is impossible to sleep. If you are on the ground floor, it sounds as if the people above you are ballroom dancing. On a positive note, the place is situated excellently to the park. Leave your car and walk. Cameron of the staff was very nice and tired to make it right when so complained about the noise but his hands were tied.
Comment from Hotel Management
Jul 7, 2017 by Dan B, GM, Hotel Management
Thank you for taking the time to review your recent stay with us. On behalf of the entire team, I would like to apologize for not exceeding your expectations. I hope you would consider staying with us again. Thank you,
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted Jun 24, 2017
This is a very nice hotel right by the water parks. I was pleased with everything.
Comment from Hotel Management
Jun 24, 2017 by Dan B, GM, Hotel Management
Thank you for taking the time to review your recent stay with us! I appreciate the kind comments, and will be sure to pass them along to the staff. I hope to see you again soon. Thanks again,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 22, 2017
Pros: Nice quiet setting
Cons: Later service for breakfast
Great location and very near the Hot Springs and walking path
Comment from Hotel Management
Apr 22, 2017 by Dan B, GM, Hotel Management
Thank you for taking the time to review your recent stay with us! I appreciate the kind comments regarding the location, and hope to see you again soon. Thanks again,
5 out of 5
Recommended
for Everyone
by A verified traveler from Casper WY

Extremely comfortable and spacious

Posted Mar 16, 2017
I stayed in a king 1 bedroom with fireplace and it was lovely! The suite was spacious and the gas fireplace was divine. The room was spotlessly clean and very comfortable. Would stay again for sure
Comment from Hotel Management
Mar 18, 2017 by Dan B, Hotel Management
Thank you for taking the time to review your recent stay! I appreciate the kind comments regarding the room, the cleanliness, and the amenities. I hope to see you again soon.
1 out of 5
by A verified traveler

hotel

Posted Feb 20, 2017
For the amount of money you pay to stay there that bed suck there cheap you can feel the spring
Comment from Hotel Management
Feb 24, 2017 by Dan B, GM, Hotel Management
Thank you for your review. I apologize you had a negative experience with the beds, and hope you will consider staying with us again in the future. Thank you again.
5 out of 5
Recommended
for Everyone
by A verified traveler from upton

Excellent gem of a hotel

Posted Feb 18, 2017
What a wonderful place to stay!! Clean comfortable, well laid out with wonderful mineral pool that's 104!! Good food!!! Great location!
Comment from Hotel Management
Feb 19, 2017 by Dan B, GM, Hotel Management
Thank you for taking the time to review your recent stay with us! I appreciate the kind comments regarding the cleanliness and amenities, and I hope to see you again soon.
5 out of 5
by Marianne

Posted Feb 1, 2017 on Hotels
Wonderful, enjoyed the quiet and the mineral pool
Comment from Hotel Management
Feb 19, 2017 by General Manager, Hotel Management
Thank you for taking the time to review your recent stay with us! I appreciate the kind comments regarding the amenities and hope to see you again soon. Thanks again, Dan B, GM
5 out of 5
by Shaun

Posted Jan 9, 2017 on Hotels
Comment from Hotel Management
Feb 19, 2017 by General Manager, Hotel Management
Thank you for your rating! I hope to see you again soon! Thanks again, Dan B, GM