Ratings based on 242 Verified Reviews

3.7 out of 5
76% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Moscow

Rude staff, bad location

Posted Jan 3, 2018
Cons: staff manners
1. The hotel is located in the middle of China town. Very sketchy neighborhood with a lot of trucks and sales/dealers all around. its a far (and quite unsafe at night) walk from the center. Especially at night, you need to walk pass some bars and dark allies. Definitely not a walk-friendly location for women and singles. 2. 3 of the 4 front desk staff were all very rude, and absolutely unhelpful with any questions. All our basic questions regarding parking, walking tour, shopping etc - the answer was "it depends". 3. free and safe parking is not guaranteed. they asked us to park on the street, which, as mentioned above, was always busy with sketchy people walking around.
2 out of 5
by A verified traveler from Moscow

Bad location and rude front desk staff

Posted Dec 30, 2017
The front desk staff who was on duty during check out on 11am Dec 30 was rude and absolutely unhelpful. She couldn't give us any info about the city, couldn't answer any of our questions and inquiries, and didn't care at all about any of the customers needs. It ruined our stay really. Other than that, the hotel is quite far from any of the sites, and it's in the middle of China town!! Not a nice or safe neighborhood at all. Hotel doesn't have safe free parking - they tell you to park on the neighboring street, which didn't seem safe at all.
3 out of 5
by A verified traveler from pristina

No as good as expectsd

Posted Dec 9, 2017
The hotel is located far from the city center. It seems that is renovated but it doesn’t look so once you enter the room especialy the bathroom. There were hair all around. The guy at reception was very very nice. He spoke good English and was very polite. Have us breakfast for free! Over all the hotel wasn’t worth the money we paid.
4 out of 5
by Marieta

This traveler left a rating score only Posted Sep 9, 2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler from Sofia

Nice hotel not very far from downtown

Posted Sep 1, 2017
Pros: Very pleasant room with comfortable beds. Staff is extremely kind and professional.
Cons: Bathroom needs upgrade or at least better cleaning.
Location: Location not very far away from the city center. On a huge boulevard.
Very pleasant room with comfortable beds. Bathroom needs upgrade. Staff is extremely kind and professional.
4 out of 5
by A verified traveler

Good value and pleasant hotel

Posted Aug 12, 2017 on Hotels
very nice and cozy hotel, friendly staff. the area has options to spend the evening in a restaurant/bar/terrace.
5 out of 5
by Anton

This traveler left a rating score only Posted Aug 10, 2017 on Hotels
4 out of 5
by Adrian

This traveler left a rating score only Posted Jul 10, 2017 on Hotels
5 out of 5
by Cheryl

This traveler left a rating score only Posted Jul 9, 2017 on Hotels
4 out of 5
by Calin

This traveler left a rating score only Posted Jun 7, 2017 on Hotels