Ratings based on 185 Verified Reviews

4.7 out of 5
92% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to Airport

Posted Sep 23, 2017
The hotel is close to the airport and runs a shuttle every 30 minutes. This metvour needs since we had an early flight.
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston, Texas

Posted Aug 25, 2017
My wife and I went there for a few days while vacationing thru North Greece. The hotel lobby and reception personnel were fantastic! The manager, Cindy M., was prompt to welcome us and make sure we were well accommodated. The concierge team was on point and kept up with everyone's requests. They even helped map out a couple day trips that we wanted to take. The room was just right. The hotel grounds and staff were very warm and resort-like. The food was delicious. Check out was smooth. We highly recommended a stay at this property if one is traveling to or thru Thessaloniki!!!
Comment from Hotel Management
Sep 19, 2017 by Elena Biniari, Hotel Management
Thank you for sharing this great review with us and the community. We greatly appreciate your compliments regarding our hotel and especially our helpful staff and hospitality. We are happy that you had an enjoyable stay and we are looking forward to welcoming you back to our hotel soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel

Posted Aug 24, 2017
Pros: Customer service, facilities, food
Location: Very close to the airport, with a car easy to go to Thessaloniki
Very good level of customer service from all the staff
Comment from Hotel Management
Sep 19, 2017 by Elena Biniari, Hotel Management
Thank you for your kind review, rich with useful tips. We are happy that you enjoyed your stay with us overall and we really hope to have the pleasure of welcoming you back soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from boston, ma

close to airport

Posted Aug 23, 2017
Great hotel. They have a shuttle to airport and include free breakfast. Very happy with cleanliness
Comment from Hotel Management
Sep 19, 2017 by Elena Biniari, Hotel Management
Thank you for staying with us! We are happy that you enjoyed your stay with us overall and we really hope to have the pleasure of welcoming you back soon
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Canada

Home comforts

Posted Aug 23, 2017
Pros: it is truly and oasis with lots of space and only about 30 minutes from the hustle and bustle of downtown thessaloniki
Cons: suites! i have a family of 5 and have to take two rooms which is pricey. also, i dont feel comfortable having my kids in another room down the hall.
Location: if you have a car everyhting is nearby!
i like simple things. a good strong shower. a good air conditioner. plenty of parking. decent bed. friendly staff. The Hyatt has all fo the above and more!
Comment from Hotel Management
Sep 19, 2017 by Elena Biniari, Hotel Management
We would like to thank you very much for taking the time to share your comments about your experience with us. We very much hope to have the pleasure of welcoming you back soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 18, 2017
Lovely stay, beautiful grounds, pool, gardens. It's always a pleasant experience to stay there.
Comment from Hotel Management
Aug 19, 2017 by Elena Biniari, Hotel Management
Thank you for your kind review and the useful tips shared. We are happy that you enjoyed your stay with and we really hope to have the pleasure of welcoming you back soon!
1 out of 5
by A verified traveler from uk

Poor hotel room

Posted Aug 17, 2017
We chose the Hyatt because we thought it had a good reputation above all... but although the room was pleasant with balcony view over the pool, the air conditioning was not working efficiently and this seemed to be the case throughout the hotel. The room also smelt of cigars. Being hot and smelly in your room arriving late after travelling is unacceptable . I complained to expedia and the hotel and they did nothing after two hours of arguing on the phone. Also the handle was broken to the balcony which took 1.30 mins to repair and was cooler outside than inside. The coolest temperature was 25 plus degrees.The hotel manager sent a guy with air freshener to spray the room, we are non smokers and was told the air con would improve with time, two hours and then each and every day was the same. I wished to relocate to another hotel but was unable to. The manager was also very rude... and expedia did nothing to help offering a £50 euros incentive... really!! It ruined our holiday. Omplety. I was too hot throughout our stay. If you are not bothered about the hotel room or air conditioning then the hotel is set in nice grounds and the food and views from the restaurant are lovely.
Comment from Hotel Management
Sep 19, 2017 by Elena Biniari, Hotel Management
We sincerely apologize for the unfortunate experience you had at the hotel; this is certainly not the kind of feedback we usually receive from our guests. Your comments were taken into consideration as soon as your reported them and the follow up with all related staff in all relevant departments was made. We do hope that we have the opportunity to welcome you back and we will ensure that your next stay with us is a memorable one.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 17, 2017
Had a very pleasant upgrade! Visiting the same location since years and will continue doing so.,.
Comment from Hotel Management
Aug 19, 2017 by Elena Biniari, Hotel Management
Thank you for staying with us and for taking the time to share your comments about your Hyatt Regency Thessaloniki experience with us and the community. We are happy that you enjoyed your stay and we are all looking forward to welcoming you back to our hotel soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from england

Near the airport far from the beach and town

Posted Aug 5, 2017
Nice hotel but away from the town and the beach five minutes from the airport Breakfast was really really nice But lunch and a dinner food wasn't that nice And it was very expensive comparing to the outside
Comment from Hotel Management
Aug 14, 2017 by Elena Biniari, Hotel Management
Thank you so much for your feedback. We appreciate your positive comments on our breakfast and hotel facilities. We have taken note of the issue with the food prices at lunch and dinner and we will be looking into those further.
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey USA

Posted Aug 3, 2017
Amazing beds and indoor facilities. Large outdoor pool. Helpful stuff.
Comment from Hotel Management
Aug 14, 2017 by Elena Biniari, Hotel Management
Thank you for styaing with us and thank you for taking the time to share your comments. We very much hope to have the pleasure of welcoming you back soon.