Ratings based on 61 Verified Reviews

3.7 out of 5
75% of guests recommend
3.7 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from london

Not what I expected from a 4 star hotel

Posted Sep 16, 2017
I stayed for 5 nights. On my first night I had a COLD shower. Thought it might just be late in the day and tomorrow morning there will be hot water. The next morning same thing no hot water. Call up reception only to tell me that hot water works on a first come first served basis so who ever wakes up early will get water. just ridiculous. I moved rooms as they thought it was my shower. New room has warmer water but can't say it was hot. I didn't have to adjust the temperature. overall a disappointing stay. The staff were rude Alda in particular. Hardly spoke English and didn't even try to understand you. Walked away from me at one point as she was mid doing something. Found her especially rude. I will not be staying here again.
2 out of 5
by A verified traveler from Raleigh NC

No Air Conditioning

Posted Sep 5, 2017
Pros: Location is about perfect. Room was small but nice. Room was well maintained and clean.
Cons: Stop lying that this hotel has air conditioning.
Location: Location was wonderful. Short pretty walk to downtown square with pubs and restaurants.
Everything was fine except there was no air conditioning. I do not mean not working well, it was broken and a sign at check in said there was no air conditioning in the whole hotel. This was at the end of August and it was hot. I was told to just open up a window which tilted open all of about 3 inches. The climate in the room was very warm and stuffy. I had to sleep on top of the covers. After staying there I looked at the reviews and this has been a long term issue. Yet they advertise on Expedia that they have air conditioning. I barley tolerated it with a provided fan, but had it not been so late in the evening I would have found another room somewhere else and demanded my money back From Expedia for breach of contract. It is inexcusable that I was not notified of this situation. This is my first booking with Expedia and unless they refund me it will be my last.
5 out of 5
for Couples
by Christian C.

Perfect Location and Priced Right!

Posted Jun 9, 2015 on Orbitz
Unbelievable location on the edge of the Altstadt adjacent to the River and the Parks. Walking distance to some of the finest restaurants anywhere, I think I gained 5Lbs! Just great. We toured by car to some of the WWI Memorials and Graveyards nearby on the weekend of Memorial Day, remembering the American's contribution throughout the last century to the freedom of Europe and my Grandfather, who luckily returned home alive
4 out of 5
by A verified traveler from London Uk

Good overnight stop

Posted Oct 25, 2011
Stopped on way back to UK - handy location, comfortable hotel
5 out of 5
by A verified traveler

Great hotel, expensive WIFI

Posted Oct 13, 2010
Very nice rooms, great location. WIFI is very expensive.
2 out of 5
by Dimitri

Deux étoiles, ne vaut pas plus

Posted May 31, 2017 on Hotels
Hôtel qui n'est pas à la hauteur d'un mercure, à rafraîchir, climatisation à refaire, obligé de dormir la fenêtre ouverte et vu l'emplacement, très mauvaise nuit. Vu le prix, autant aller dans un deux étoiles.
4 out of 5
by YuShin

Posted Apr 11, 2017 on Hotels
지금 확인 해보니 예약시 호텔스 탓컴 결제 했는데 실제 체크아웃시 호텔에서 다시 203.92 유로 결제 했어요. 확인 바랍니다.
4 out of 5
by David

This traveler left a rating score only Posted Mar 1, 2017 on Hotels
4 out of 5
by Stig B

This traveler left a rating score only Posted Jan 23, 2017 on Hotels
5 out of 5
by Corinne

Hôtel bien placé, moderne, propre, confortable

Posted Dec 26, 2016 on Hotels
Court séjour . Bon accueil. Hôtel bien situé et confortable. Avis très favorable.