Ratings based on 233 Verified Reviews

3.7 out of 5
75% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

So close to being a good hotel...

Posted Jun 27, 2017
The room was lovely at first glance. Then I went to make coffee and found the pot full of mold and old coffee packet. Next day, room cleaned but no towels left. Then we discovered the phone didn't work when we really needed it. Next day, room cleaned but no toiletries left. The breakfast was a sad spread with stale pastries and a waffle maker. Just not worth it, really. Staff was friendly, though, and it was a convenient location.
Comment from Hotel Management
Jun 30, 2017 by Mary, Hotel Management
Dear Guest, We take your comments and suggestions very seriously, and would like to sincerely apologize for your unsatisfactory and disappointing experience while visiting our location. We assure you that we have taken the appropriate actions to correct the issues that you have mentioned. We wish that we had the opportunity to address your concerns immediately when your less than perfect experience took place. If we can be of any assistance, please do not hesitate to contact the property directly. Thank you.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice rooms

Posted May 24, 2017
Pros: Everything except the WIFI
Cons: The WIFI needs HUGE improvement!
Was very pleased! I would definitely book rooms with this hotel again
Comment from Hotel Management
May 26, 2017 by Mary , Hotel Management
Dear Guest, Thank you for your recent stay, and for taking the time to leave a review. We are terribly sorry about the issue with the WiFi, and have taken the necessary actions to resolve this. We look forward to seeing you again next time.
3 out of 5
by Lillian

Posted Mar 24, 2017 on Hotels
Very loud. Room was not properly supplied. (only decaf coffee, no condiment packet, only 1 cup, etc).
Comment from Hotel Management
Mar 27, 2017 by Mary, Hotel Management
Lillian, Thank you for taking the time to leave feedback about your visit. We apologize for the inconveniences that you came across. When notified, we will do our absolute best to ensure that our guests are happy and 100% comfortable. We hope to have the opportunity to earn your business again in the future.
2 out of 5
by A verified traveler

Hotel gave me handicapped room, which was bad.

Posted Mar 1, 2017
Room had worn carpet, dirty shower and sink. Expedia messed up my dates when Iset up booking, then fixed the dates and rate, but could not give me an email, text, or fax confirmation until after I'd checked out of the hotel. Both hotel roo and Expedia experience were HORRIBLE.
Comment from Hotel Management
Mar 3, 2017 by Mary, Hotel Management
Dear Guest, We are so sorry to hear about your recent experience. When notified, we will always do our absolute best to make the necessary changes so that our guests are happy. At your convenience, please contact Expedia since you booked through them, and they will be able to assist. We hope that you will consider staying with us again if your travels bring you back to Thomasville.
3 out of 5
Recommended
for Everyone
by A verified traveler from FL

Good hotel -- usually.

Posted Feb 26, 2017
For some reason, I ended up in a handicap room. I am not physically handicapped -- mentally...who knows. Having that super-large bathroom was kind of weird and that high toilet - that was a plus - but I really would've preferred a regular room. No, I didn't complain, but should have, I guess. Especially after trying to take a shower with the detachable showerhead & water controls that were way off to the right side of the tub.
Comment from Hotel Management
Feb 28, 2017 by Mary , Hotel Management
Dear Guest, We are terribly sorry for the inconvenience of the room that you were given. When notified, we will do our absolute best to make changes so that our guests will be completely satisfied and comfortable. Thank you for your feedback, and we look forward to serving you better in the future.
1 out of 5
by A verified traveler from FL

Disgusting dirty hotel

Posted Feb 15, 2017
No towels in the room, shower was clogged sonwe changed rooms only to be upgraded to another room with no towels but did have the bonus of ticks. Place was completely disgusting. Expedia should not even have this hotel as a choice.
Comment from Hotel Management
Feb 19, 2017 by Mary , Hotel Management
Dear Guest, We sincerely apologize for the housekeeping issues that you came across. This is absolutely not our standard. We have taken the appropriate actions to ensure this has been immediately resolved. Thank you for your time in reviewing our hotel, and we hope to have the opportunity to better your next visit with us.
3 out of 5
by Lois

Posted Feb 13, 2017 on Hotels
Not enough coffee for two people in room. No facecloths in room. The breakfast included was not great with empty containers for cereal and stale biscuits.
Comment from Hotel Management
Feb 16, 2017 by General Manager, Hotel Management
Lois, Please accept our sincerest apology for your recent experience. This is certainly not our norm, and we appreciate your patience. Thank you for your feedback, as this will allow us to know that areas to focus on. We look forward to bettering your next stay with us.
5 out of 5
Recommended
for Everyone
by A verified traveler from b

Local and near everything

Posted Feb 6, 2017
Very clean and staff helpful in knowing area. Not far to drive for local attractions and history. Great shopping and food.
Comment from Hotel Management
Feb 8, 2017 by Mary , Hotel Management
Brian, Thank you for choosing Baymont Inn and Suites. We are extremely happy to hear that you had a pleasant experience, and we appreciate you sharing it with others. Wishing you safe travels, and we look forward to seeing you again in the future.
3 out of 5
Recommended
for Everyone
by A verified traveler

Adequate for short stays.

Posted Jan 28, 2017
Pros: Price
Cons: Breakfast and beds in room 203.
Location: Interesting history.
I have stayed in this motel a number of times and find it adequate for short stays as the price is good. However, it seems there is an ever disappearing staff. On my most recent stay there was no one taking care of the breakfast area. There was no coffee on either morning of my stay and almost no juice. The receptionist seemed to have double duty of taking care of the front desk and the breakfast area. Additionally, the beds were quite uncomfortable this time which had not been true on previous stays.
Comment from Hotel Management
Jan 28, 2017 by Mary , Hotel Management
Dear Guest, Thank you for letting us know about your stay, even though it was disappointing. Comments allow us to view our property from a guest's perspective so we can improve and enhance our services. We truly appreciate your feedback, and our working hard to provide the best experience possible for each of our guests. We look forward to seeing you next time.
3 out of 5
by Martha

Adequate, but nothing more than that

Posted Jan 20, 2017 on Hotels
My room was clean, although the mirrors were streaked. Everything was in working order, but the hotel is old, and my room was small. My room had interior doors to the adjacent rooms on both sides. This would have been great for a family, but it made for a noisy stay, since I could hear television, voices and snoring from the adjoining rooms. The breakfast was meager in comparison to other comparable hotels where I've stayed. According to the staff, there was a problem with their delivery truck, so they did not even have butter. It would have been nice to have some coat hangers. There were only pants hangers in the room.
Comment from Hotel Management
Jan 28, 2017 by General Manager, Hotel Management
Martha, Thank you for choosing Baymont Inn & Suites. Comments from our guests are so important to us because they let us know how we can improve in order to provide the best experience possible. We look forward to bettering your stay next time.