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Overall I was a bit disappointed in the HGI stay. The room was cleaned superficially with dust in the corners and harder to reach areas. I was also surprised that breakfast was extra and there was no morning coffee service. Overall it was just average and there are competitors that offer more for the same $$
You have to pay for breakfast, but the woman who runs that operation really cares about each and every person who comes in to eat each morning. It was refreshing to start my mornings with a warm reception from her and great food!
Was nothing like the pictures. We’ve stayed at multiple Hilton garden and they were always good. This one I can say was terrible. As soon as we walked in our room it smelled really bad of cigarettes. Will never again stay there.
Only one complaint is that I had to clean up the previous quest’s hair from all over the bathroom and the bed,,,,, only reason why I didn’t ask for another room was because we were evacuating from our home due to hurricane and the hotel was fully booked.
My room smelled like mildew and the carpet was wet. I walked in and it was hot. The refrigerator was off and it was different to get the television on.
On the other hand, the breakfast staff were extremely friendly and the front desk staff was nice. It’s just this one front desk staff that was not friendly and seemed distracted.
The lobby was clean, but they need to update their rooms.
Penny
Stayed 1 night in Aug 2023
6/10 Okay
Pamela
Aug 20, 2023
Pamela
Stayed 1 night in Aug 2023
10/10 Excellent
KIRSTIN
Aug 12, 2023
KIRSTIN
Stayed 1 night in Aug 2023
10/10 Excellent
Kathy
Aug 11, 2023
Kathy
Stayed 1 night in Aug 2023
2/10 Terrible
Carlotta
Aug 9, 2023
Disappointed
My booking for August 4 , 2023 was never confirmed even after checking with hotel twice. Subsequently at the last minute had to make alternative plans for lodging. I could have tried to get a room on arrival, but this price was significantly higher than what I had initially thought I booked for. So to say the least I was very disappointed.