Ratings based on 166 Verified Reviews

4.0 out of 5
88% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from jax, Fl

Nice

Posted Oct 16, 2017
Updated. Nice and comfortable. Loud floors but this is minor. Good water pressure and HOT water! Would recommend!
5 out of 5
Recommended
for Everyone
by A verified traveler from Port St Lucie, FL

Great place to stay.

Posted Aug 28, 2017
We were close to downtown. The staff couldn't have been nicer and more accomidating. Definitely will stay again.
Comment from Hotel Management
Aug 31, 2017 by General Manager, Hotel Management
Thank you for your candid feedback. I am happy to hear that you enjoyed your stay and staff was accommodating towards your needs. We do look forward to seeing you again in the future whenever you pass through Thomasville, GA. Sincerely, Kavita Thakoor General Manager
5 out of 5
by Belinda

unpleasant clerk.

Posted Jul 8, 2017 on Hotels
My stay was great I was very comfortable however the clerk that check me in wasn't pleasant seem to have a bad attitude so I was left unease with her attitude.
3 out of 5
by Danny

Plunger

Posted May 21, 2017 on Hotels
The toilet stopped up, went to front desk, they handed me a plunger. I was stunned. The hotel is under renovation, would not recommend until it's completed.
3 out of 5
by A verified traveler from Texas

Housekeeping is disappointing

Posted May 18, 2017
Pros: Location
Cons: Having a housekeeping supervisor to double check the work of housekeeping.
Location: Easy access to town and highway.
The hotel is undergoing renovation so the noise and dust is to be expected. The front desk managers were friendly and responsive to what we said. However, our room was not cleaned over the weekend. This was reported twice to the front desk managers. I was offered a discount for the inconvenience (which I never received). I finally got one of the managers to admit that housekeepers were generally lazy. We will not be back to this hotel
5 out of 5
by Judy

Posted May 13, 2017 on Hotels
Everything was very nice. Comfortable and clean room. Good breakfast. Friendly service.
5 out of 5
Recommended
for Everyone
by A verified traveler from Fl

Great place to stay

Posted May 4, 2017
This was our 2nd time staying in a 4 month period and the receptionist remembered us!! So very sweet! The hotel is almost finished with the renovations and it looks amazing. Even though they are renovating, it was still very clean, comfortable and quiet! Would highly recommend to any and all!!
Comment from Hotel Management
May 4, 2017 by General Manager, Hotel Management
Thank you for your candid feedback. It is good to hear that you have enjoyed your stay even during the time of renovation. It is also wonderful to hear from our returning guest of the transformation you see of the renovation being done at the hotel. I am happy that you like the renovation so far and look forward to see you again in future to a newly renovated hotel.
3 out of 5
by Gene

Not good

Posted Apr 29, 2017 on Hotels
Did not tell us it was under rehabe First room bad had to get another They should know what is good or bad
Comment from Hotel Management
May 4, 2017 by Manager, Hotel Management
First of all, I am sorry that you were not informed of the renovations that was going on at the hotel. Also, I apologize that the room did not meet up to your standards. I hope you give us another chance to show you our true level of service. Sincerely Kavita Thakoor General Manager
5 out of 5
by Kimberly

Great hotel!

Posted Apr 18, 2017 on Hotels
The stay was wonderful. The room and hotel were super clean. The value of the room was awesome. They are renovating, but it never got in our way. Staff were very friendly and helpful. I would stay again on my next visit!
Comment from Hotel Management
Jun 5, 2017 by Manager, Hotel Management
Thank you for your feedback. We are glad you enjoyed your stay. We, at Holiday Inn Express, strive to make all of our guests' stays, a memorable one. We hope to see you again soon! Sincerely, Kavita Thakoor General Manager
3 out of 5
by Emmett

Posted Apr 3, 2017 on Hotels
Overpriced especially with all of the renovations going on. Service was kind and efficient if not effective. We were on a school visit, but needed business center services. It too was under renovation and we were sent to a different hotel for their business center. Also needed late checkout but one would have thought I had 3 heads when I asked about it.