Ratings based on 153 Verified Reviews

4.0 out of 5
88% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Fantastic staff

Posted Jan 9, 2017
From the moment we arrived, staff was friendly and attentive. Hotel needs a little facelift, but very clean and comfortable. Will definitely return to this hotel.
Comment from Hotel Management
Jan 9, 2017 by GM, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear that you enjoyed your stay. I am happy to hear that the staff was attentive to your needs. Be rest assured the hotel will be going through a renovation soon and have a new facelift for guest like you to enjoy. We hope to see you again in the near future. Sincerely, Kavita Thakoor General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Rome Ga

Nice place to Stay

Posted Dec 5, 2016
Pros: Staff full breakfast nice clean rooms
Cons: The air freshner used on the carpets
Location: Close to shopping resturants and the interstate
Full breakfast clean rooms excellent kind helpful staff beautiful decor I have to travel back there several times a year this is my place I will always stay here when I'm in this area
Comment from Hotel Management
Dec 30, 2016 by GM, Hotel Management
Thank you for your candid feedback. I am happy to hear that my staff and facility was able to make your stay a enjoyable experience. We do look forward to seeing you when you come back to Thomasville. Sincerely Kavita Thakoor General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami Springs, FL

Best Hotel in Thomasville

Posted Dec 3, 2016
I have stayed at three different hotels in Thomasville, and this is the best. Staff is attentive and the place is very clean. They serve a very nice breakfast.
Comment from Hotel Management
Dec 30, 2016 by gm, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Kavita Thakoor General Manager
3 out of 5
by A verified traveler

Right off highway, but that's about all

Posted Nov 28, 2016 on Hotels
A bit disappointed with the hotel the indoor heated pool was closed, staff could not tell us why or for how long. Ice machines broken on 2 floors had to go all the way to main floor late at night for ice! No one told us prior.
Comment from Hotel Management
Dec 30, 2016 by General Manager, Hotel Management
Thank you for your feedback regarding your visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the pool not being open and ice machine now working during the time of your stay. Unfortunately, the pool is closed due to renovations and won't be open until after renovations complete. We are currently getting the ice machines fixed on the floor. I hope you give us another chance to show you our true level of service. Sincerely, Kavita Thakoor General Manager
3 out of 5
by A verified traveler

Customer service failure

Posted Nov 20, 2016 on Hotels
When I first arrived, I was given keys to a room that was already occupied. Thankfully, the occupant was gone, and I avoided a very awkward encounter. Small problem. No big deal. I got keys to a new room, dropped my stuff off, and then went out for dinner. When I came back and attempted to enter my room, my keys did not work. I came downstairs, was issued two new keys, and tried again. I repeated this process twice more (total of 4 trips and 4 sets of keys). I went down once more, and an employee coming on shift had to use a device to unlock my door because the other employee did not know how to operate the device. This was a temporary fix. I tested my keys this morning, and they still did not work. In order to go eat breakfast, I had to leave my room unsecured because I did not want to be locked out. Bottom line: the people were very nice and understanding about my problem, but no permanent fix was made. I was not offered another room and I wasn't told that my door would be fixed. Both would have been great options. I was treated like making five trips to the 3rd floor and back to access my paid-for room was a normal occurrence. This is a massive customer service failure. I really hope you guys can learn from this review. It really made my stay much more of a pain than it had to be.
Comment from Hotel Management
Dec 30, 2016 by General Manager, Hotel Management
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely, Kavita Thakoor General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Thomasville

Posted Oct 31, 2016
In town for FSU game. Downtown Thomasville very nice. Good restaurants and nice shopping. Hotel was nice, short ride into downtown. A/C did not work great, but no issue. Breakfast was disappointing as the hot items were not hot, barely warm. Signature cinnamon rolls were served room temp., not warm. No big issues. Convenient and nice place to stay. Would stay again .
Comment from Hotel Management
Dec 30, 2016 by GM, Hotel Management
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Kavita Thakoor General Manager
3 out of 5
Recommended
for Business Travelers
by A verified traveler from Atlanta

Could be better

Posted Sep 21, 2016
Pros: Location
Cons: Different blankets for beds. Better internet.
Location: Lots of food options.
The internet signal was almost non-existent. The room does not stay cool enough given the heavy covers on the bed.
Comment from Hotel Management
Dec 30, 2016 by GM, Hotel Management
Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, Kavita Thakoor General Manager
4 out of 5
by A verified traveler

Nice Holiday Inn in Thomasville Ga

Posted Aug 26, 2016 on Hotels
Business trip...nice that Longhorns was close for dinner.
Comment from Hotel Management
Dec 30, 2016 by General Manager, Hotel Management
Thank you for your feedback of our hotel. I am happy to hear that you enjoyed yourself. Yes, we are glad to have great restaurants nearby at a walking distance. Look forward to seeing you again on your next business trip. Sincerely Kavita Thakoor General Manager
3 out of 5
by Alfred

Posted May 30, 2016 on Hotels
Comment from Hotel Management
Dec 30, 2016 by General Manager, Hotel Management
Thank you for your rating of our hotel. Sincerely KavitaThakoor General Manager
5 out of 5
by A verified traveler

Posted May 21, 2016 on Hotels
Comment from Hotel Management
Dec 30, 2016 by General Manager, Hotel Management
Thank you for your rating of our hotel. Sincerely KavitaThakoor General Manager