Ratings based on 198 Verified Reviews

4.0 out of 5
80% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler from Atlanta

Posted Jun 11, 2018
Very comfortable and clean. Front desk gave great advice on a good restaurant for dinner. Very nice breakfast buffet.
4 out of 5
Recommended
for Everyone
by A verified traveler

Need more staff

Posted May 29, 2018
Minimal staff...it seemed like there was only 1 person working the entire time
Comment from Hotel Management
May 30, 2018 by GM, Hotel Management
First and foremost, I apologize for the wait you endured during your stay. I hope you give us another chance to show you our true level of service. Sincerely Kavita Thakoor General Manager
1 out of 5
by A verified traveler

Posted May 28, 2018
Tub slimmy . Floor not clean .. no coffee for first hour of breakfast. Not a good experience. Last 2 times same - so likely very poor oversight..
4 out of 5
by A verified traveler from FL

Posted May 18, 2018
PRICE WAS MORE THAN VALUE
Comment from Hotel Management
May 30, 2018 by GM, Hotel Management
First and foremost, I apologize for the price not meeting you needs. I am sorry that we weren't able to deliver the value that you expected. I hope you give us another chance to show you our true level of service. Sincerely Kavita Thakoor General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Lost reservation

Posted May 10, 2018
Expedia never sent the hotel my reservation. I took 30 minutes to check in.
Comment from Hotel Management
May 30, 2018 by GM, Hotel Management
First and foremost, I apologize on behalf of Expedia for not sending the reservation. Next time, you can try booking at the hotel and we can try to accommodate a discounted rate. Thank you Kavita Thakoor General Manager
2 out of 5
by A verified traveler from West Palm Beach

Graduation stay

Posted May 7, 2018
Hotel is new and clean but one of the rooms had a broken toilet and broken phone (phone not important) the entire stay, A maintenance person was not there so they told us to try to fix it ourselves with a plunger from the front desk but that did not work and nobody ever came to fix it, the entire party used the toilet in the 1 room for the entire stay.
Comment from Hotel Management
May 30, 2018 by GM, Hotel Management
First and foremost, I apologize for the inconvenience faced at the hotel. I assure you that this is not our true level of service and we have gotten the issue rectified. I hope you give us another chance to show you our true level of service. Sincerely Kavita Thakoor General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Thomasville

Posted May 4, 2018
Super Friendly staff. .warm breakfast. . Clean & room spacious room with comfortable bed
Comment from Hotel Management
May 30, 2018 by GM, Hotel Management
Thank you for your candid feedback. I am happy to hear that you enjoyed your stay at our facility. I am happy that my staff were friendly and provided the service that you expected. We look forward to seeing you again in the future whenever you pass through Thomasville, GA. Sincerely Kavita Thakoor General Manager
3 out of 5
by A verified traveler from Georgia

Convenient to downtown and restaurants

Posted Apr 29, 2018
Pros: Breakfast and location
Cons: House keeping staff and the lighting in the rooms
Location: Close to the city Rose Garden and the downtown area with many shops and restaurants.
The front desk staff was friendly. The hotel was clean and recently updated. The lighting in the rooms is really bad....could use some overhead lighting. The cleaning staff was loud and obnoxious in the hallways complaining about their jobs etc. My cell phone charger was "taken" from the nightstand while the room was being cleaned. The front desk staff was apologetic but nothing was done about it, except check a lost and found box of junk. They did offer a very good complimentary breakfast with many items to choose from, much larger than other hotel chain breakfasts. They had one worker to replenish food etc and she was outstanding, especially since she was by herself. If my charger had not been stolen, I would stay there again for location and price. Also one of our rooms was completely missing a phone and another room had a phone that didn't work so you couldn't call the front desk etc.
Comment from Hotel Management
May 10, 2018 by gm, Hotel Management
First and foremost, I apologize for the inconvenience you faced at the hotel. I do apologize about the phone charger and I assure you that myself and the Housekeeper Supervisor went upstairs personally to look for the phone charger. I hope you give us another chance to show you our true level of hospitality whenever you pass through Thomasville, GA. Sincerely Kavita Thakoor General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 23, 2018
Good clean place for short visit. Convenient to restaurants and highways
Comment from Hotel Management
Apr 25, 2018 by GM, Hotel Management
Thank you for your candid feedback. I am happy to hear that you enjoyed your stay and the room. We look forward to seeing you again in the future whenever you pass through Thomasville, GA. Sincerely Kavita Thakoor General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Lawrenceville ga

Great hotel in thomasville ga

Posted Apr 22, 2018
Very nice and a great location in the city. Indoor pool was nice. Breakfast bar was great!
Comment from Hotel Management
May 8, 2018 by GM, Hotel Management
Thank you for your candid feedback. I am happy to hear that you enjoyed your stay and enjoyed the Express Start Breakfast. We look forward to seeing you again in the future whenever you pass through Thomasville, GA. Sincerely Kavita Thakoor General Manager