Aerial view

Reviews of Hometown Inn

2.5 out of 5
Hometown Inn
571 N Park Drive, Thomasville, AL

Reviews

8.4

Very Good

Rating 10 - Excellent. 144 out of 311 reviews" "
Rating 8 - Good. 97 out of 311 reviews" "
Rating 6 - Okay. 48 out of 311 reviews" "
Rating 4 - Poor. 8 out of 311 reviews" "
Rating 2 - Terrible. 14 out of 311 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

thegoodtoot

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024
Response from Manager on Apr 17, 2024
Hello thegoodtoot,We are delighted you enjoyed your time with us! Our team strives to provide exceptional service to all our guests. Your positive feedback is truly appreciated. Should you decide to visit us again, we look forward to welcoming you back for another wonderful experience.

10/10 Excellent

Jesus

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Manager on Apr 7, 2024
Hello Jesus,We're glad to hear you had an excellent stay with us! Should you have any further comments or suggestions, please feel free to reach out to us directly. We look forward to welcoming you back soon!

10/10 Excellent

Clifford

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was helpful and proficient.
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Clifford,We're delighted to hear that our staff met your expectations during your stay. Our team strives to provide excellent service to all our guests. Your feedback is greatly appreciated as we are constantly working to ensure the best possible experience for our visitors.

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very patriotic
Stayed 1 night in Mar 2024
Response from Manager on Mar 22, 2024
Hello David,We're delighted to hear you found our hotel to be very patriotic! We strive to create an atmosphere that celebrates our rich heritage. Your positive feedback is truly appreciated, and we hope you left with cherished memories of your stay.

2/10 Terrible

Damon

Disliked: Cleanliness, staff & service, property conditions & facilities
No elevator. tv didnt work. remote didnt work. couldnt move me to another room so i left.
Stayed 3 nights in Feb 2024
Response from Manager on Mar 14, 2024
Hello Damon, We're sorry to hear about the inconveniences you experienced during your stay. Your feedback is valuable for us to improve our services. Please feel free to reach out to our management team to further address your concerns.

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Good
Stayed 1 night in Feb 2024
Response from Manager on Feb 23, 2024
Hello Gary,We are delighted to hear that you had a positive experience during your stay with us. Your feedback is greatly appreciated. Should you have any further comments or suggestions, please do not hesitate to reach out to our management team. Thank you for choosing to stay at our hotel.

6/10 Okay

Anthony

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property itself was fine. The problem was the front desk staff. It was a hassle. One staff member didn’t know what the other staffers was doing. I will not be returning there.
Stayed 1 night in Feb 2024
Response from Manager on Feb 14, 2024
Hello Anthony, We apologize for any inconvenience you experienced during your stay. Our team strives to provide a seamless and efficient check-in process, and we apologize if we fell short of your expectations. We appreciate your feedback and will address the issue with our front desk staff to ensure better communication moving forward. We hope you'll consider giving us another chance in the future.

8/10 Good

Raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thnks
Stayed 1 night in Feb 2024
Response from Manager on Feb 6, 2024
Hello Raymond, Thank you for sharing this rating, and we apologies if there are any inconveniences you had encountered. We look forward to hosting you again and make it a more memorable stay.

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
…….
Response from Manager on Feb 3, 2024
Hello Kerry,Thank you for taking the time to provide feedback on your recent stay at our hotel. We apologize for any inconvenience you experienced during your stay and appreciate your input. We value all guest feedback as it helps us continuously improve our services. If there is anything else we can assist you with, please do not hesitate to contact us.

10/10 Excellent

Shelita

Stayed 1 night in Jan 2024
Response from Manager on Mar 22, 2024
Hello Shelita,We are thrilled to hear that you had an excellent stay with us! If you have any further thoughts or experiences you'd like to share, please don't hesitate to contact us directly. We look forward to welcoming you back soon!

10/10 Excellent

Monica

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Manager on Jan 13, 2024
Hello Monica,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. We truly appreciate your kind words and hope to welcome you back in the future.

10/10 Excellent

LaTonya

Stayed 1 night in Dec 2023
Response from Manager on Dec 31, 2023
Hello LaTonya,We sincerely appreciate your positive rating! Should you have any further comments or feedback about your recent stay, please do not hesitate to reach out to us directly. We value your opinion and look forward to welcoming you back in the near future.

10/10 Excellent

LATOISHA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Manager on Dec 30, 2023
Hello LATOISHA,Thank you for choosing our hotel for your stay! We appreciate your perfect rating and hope you had a wonderful experience. If you have any further feedback, we encourage you to reach out to us so we can address any concerns. We look forward to welcoming you back in the future.

10/10 Excellent

Cherritha

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service
Stayed 2 nights in Dec 2023
Response from Manager on Dec 29, 2023
Hello Cherritha,Thank you for your kind words about our customer service. We strive to provide outstanding service to all our guests. We appreciate your feedback and hope to welcome you back in the future for another great stay.

8/10 Good

Loyda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would revisit if in area
Check-in was great. Room was clean and comfortable. The only issue was the neighbors had the TV & music so loud and throughout the night.
Stayed 1 night in Dec 2023
Response from Manager on Dec 21, 2023
Hello Loyda,Thank you for choosing our hotel for your stay. We're pleased to hear that your check-in experience was positive and that you found your room to be clean and comfortable. We apologize for any inconvenience caused by the noise from neighboring guests. We appreciate your feedback and will take it into consideration for future improvements.

10/10 Excellent

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Dec 19, 2023
Hello Jeffrey,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had such a fantastic experience with us. We strive to provide exceptional service and a comfortable stay for all of our guests. We hope to welcome you back soon!

10/10 Excellent

Arthur

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great local hotel
Stayed 1 night in Dec 2023
Response from Manager on Dec 9, 2023
Hello Arthur,Thank you for choosing our hotel for your stay. We appreciate your feedback and are glad to hear that you found our location to be great. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

April

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful service
Stayed 1 night in Nov 2023
Response from Manager on Dec 2, 2023
Hello April,Thank you for sharing your feedback! We're delighted to hear that you had a wonderful experience with our service. We strive to provide exceptional service to all our guests. It was a pleasure having you as our guest, and we hope to welcome you back in the future.

6/10 Okay

JANET, Gulfport

Stayed 4 nights in Nov 2023
Response from Manager on Dec 17, 2023
Hello JANET,We appreciate you choosing our hotel for your stay. We would love to hear any feedback you have about your experience. Please feel free to reach out to us directly so we can address any issues you encountered. We hope to have another opportunity to serve you in the future.

10/10 Excellent

RONNIE

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean! Staff very friendly and helpful. Breakfast provided. Ms. Lela waited on me at breakfast. Have not had that at other inn’s! I am going back to Thomasville in a few weeks and will definitely stay here again!
Stayed 1 night in Nov 2023
Response from Manager on Nov 17, 2023
Hello RONNIE,Thank you for your kind words! We are delighted to hear that you enjoyed our clean facilities and found our staff friendly and helpful. It's our commitment to provide exceptional service and we're glad Ms. Lela stood out during your breakfast experience. We can't wait to welcome you back on your next visit to Thomasville!

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on Nov 17, 2023
Hello David,Thank you for taking the time to rate us to show your experience with us. We appreciate it and are glad to know that you enjoyed your stay at our hotel. We strive to provide exceptional service and are pleased that we met your expectations. If you have any future accommodation needs, we would love to welcome you back.

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great but the breakfast is no-good
Stayed 2 nights in Nov 2023
Response from Manager on Nov 8, 2023
Hello Bob,Thank you for your feedback regarding our hotel. We appreciate your positive comment. We apologize for any inconvenience caused in regards to the breakfast. We strive to improve our services and are grateful for your input. Please feel free to reach out to our management team directly to discuss your concerns further.

6/10 Okay

john

Stayed 1 night in Nov 2023
Response from Manager on Nov 9, 2023
Hello john, Thank you for sharing your feedback with us. We appreciate hearing about your experience and apologize for any inconveniences you encountered. Should you have any further concerns, we encourage you to reach out to our management team who will gladly assist you.

10/10 Excellent

takashima

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and will b booking again
Stayed 1 night in Oct 2023
Response from Manager on Nov 2, 2023
Hello takashima,Thank you for your kind feedback! We're thrilled to hear that you had a pleasant stay with us and that you plan on returning. We look forward to welcoming you back in the future for another great experience.

10/10 Excellent

Thomas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Oct 21, 2023
Hello Thomas,Thank you so much for your exceptional rating! We are thrilled to have exceeded your expectations. We look forward to welcoming you back soon!

10/10 Excellent

latonja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Oct 19, 2023
Hello latonja,Thank you for your amazing rating! We are thrilled to hear that you had such a fantastic experience at our hotel. We look forward to welcoming you back in the future.

8/10 Good

Freddie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hometown Inn was very neat and clean. The staff was awesome!!!
Stayed 1 night in Oct 2023
Response from Manager on Oct 14, 2023
Hi Freddie,I am so happy to learn that you enjoyed our hospitality, service, and accommodations. It is rewarding to hear that we have succeeded in making your stay pleasant and that you experienced no difficulties with our services or amenities. Your compliments on our hardworking staff mean a lot to us. We are so glad that your stay was enjoyable, and we look forward to seeing you again!

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Slept like a rock!
Check-in was smooth, breakfast was good. Loved the Vinyl plank flooring in the room. Staff was very friendly.
Stayed 1 night in Oct 2023
Response from Manager on Oct 13, 2023
Hello Christopher,Thank you for sharing your experience with us. We appreciate the input referring to our staff and breakfast. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best
I had the best stay!!!it was amazing
Stayed 2 nights in Sep 2023
Response from Manager on Oct 10, 2023
Hello Tamara,Thank you for being a valued guest and for providing us the feedback regarding our hotel. Your voice is very valuable to us and we hope you will return on your next travels.

8/10 Good

Arthur

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Manager on Oct 7, 2023
Hello Arthur,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 Excellent

Christopher

Stayed 3 nights in Sep 2023
Response from Manager on Oct 24, 2023
Hello Christopher,Thank you for your positive feedback! We're thrilled to hear that you had a great experience with us. We look forward to welcoming you back in the future.

10/10 Excellent

Sherri

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2023
Response from Manager on Sep 30, 2023
Hello Sherri,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

10/10 Excellent

Carley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family
Me and my family enjoyed our stay it was clean and comfortable ❤️
Stayed 1 night in Sep 2023
Response from Manager on Sep 26, 2023
Hello Carley,Thank you for sharing this honest review and feedback about our hotel. Guest comments such as yours help us to continuously improve. Thank you for your business.

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It felt like we where in a museum with all the great pictures. It was a great and interesting place to stay. The guy at checkin was super informative and the lady serving the breakfast a great crew.
Stayed 1 night in Sep 2023
Response from Manager on Sep 26, 2023
Hello Alice,On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our breakfast. We hope to see you again and that you will be truly impressed with our continued improvements.

8/10 Good

Billy Don

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only issue i had was with the room air conditioner. The air conditioner was loud at, all settings.
Stayed 3 nights in Sep 2023
Response from Manager on Sep 23, 2023
Hello Billy Don,Thank you for your valuable opinion regarding our air conditioner and also our room. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel stay was very nice. The receptionist had excellent customer service skills. The room was very clean. Overall, I was very pleased.
Stayed 1 night in Sep 2023
Response from Manager on Sep 23, 2023
Dear Guest,Thank you for taking the time to share. We appreciate your feedback regarding our service and room. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.

10/10 Excellent

Lee

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Sep 23, 2023
Hello Lee,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Manager on Sep 20, 2023
Hello Shaun,It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon.

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Manager on Sep 19, 2023
Hello Gordon,It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon.

6/10 Okay

Kimberly

Liked: Cleanliness, staff & service
Disliked: Room comfort
Everything was nice just no elevator in the bed was uncomfortable
Stayed 1 night in Sep 2023
Response from Manager on Sep 13, 2023
Hi Kimberly,Your review is greatly appreciated, and we are happy to have met most of your needs were met with our friendly services. I would like to apologize for not exceeding your expectations with our bed's condition, your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to our accommodations to ensure we offer a better experience and overall impression of our facility. I hope that you will consider staying with us again the next time you are visiting so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Alisha

Stayed 1 night in Sep 2023
Response from Manager on Sep 13, 2023
Hello Alisha,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

10/10 Excellent

Sherri

Absolutely love this place. The nicest staff anyone could ask for.very clean rooms and great breakfast. Keep coffee made 24 hrs a day.
Stayed 9 nights in Aug 2023
Response from Manager on Oct 28, 2023
Hello Sherri,Thank you for your kind words! We're thrilled to hear that you had a wonderful experience with our friendly staff, clean rooms, and delicious breakfast. We'll make sure to always have fresh coffee available for you. See you again soon!

10/10 Excellent

Regina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ms. Lela the lady that serves the food is awesome. Whenever I visit Alabama this is where i stay. Always a good experience. Thank you!
Stayed 2 nights in Sep 2023
Response from Manager on Sep 6, 2023
Hello Regina,Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our hotel. We hope you will return so that we can provide you an even superior experience.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
First class service!
Stayed 1 night in Sep 2023
Response from Manager on Sep 4, 2023
Hello Richard,We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our service. We hope you will return so that we can provide you an even superior experience.

10/10 Excellent

Tizzy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay
Stayed 1 night in Jul 2023
Response from Manager on Sep 1, 2023
Hi Tizzy,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excellent

Capitola

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Manager on Aug 27, 2023
Hello Capitola,It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.

10/10 Excellent

Precious

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Manager on Aug 26, 2023
Hello Precious,We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay.

8/10 Good

Otha

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 2 nights in Aug 2023
Response from Manager on Aug 18, 2023
Hello Otha,It means so much to have earned your business. We appreciate the feedback regarding our hotel. Please do come see us again.

10/10 Excellent

Maxim, Staten Island

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Manager on Aug 18, 2023
Hello Maxim,It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon.

8/10 Good

Tonia

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Upset bout nit having an elevator
The bathroom had a nasty washcloth on the counter.. sodas n water were n the refrigerator.. I didn’t call the front desk to complain.. I was already upset bout my room on the 2nd floor and there was no elevator
Stayed 2 nights in Aug 2023
Response from Manager on Aug 17, 2023
Hello Tonia, Thank you for taking the time your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences with housekeeping issues. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.