Posted Jul 9, 2016 on Hotels
i was very happy with the first room i was offered, until i realized it was close to a boiler room and a constant boiler noise was not acceptable for me to have a good nights rest.
i had no choice to inform the receptionist,who was very approachable kind and understanding, she quickly telephoned the manager who suggested i be swapped to another room, as the boiler noise was going to continue throughout the night, this was done with the minimum of fuss and i was not made to feel a nuisance in any way, the room i was shown to was every bit as comfortable as the one i needed to leave and i had a very enjoyable two night stay. i would most definitely use this accommodation again. Thank you Thornbury Lodge