Ratings based on 585 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
87% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from Queensland

Average stay.

Posted Aug 27, 2016
Pros: Staff were friendly and efficient.
Cons: The meals in the restaurant. The chicken needed a chain saw to cut it.
Room very noisy, on main road. Very noisy air con.
4 out of 5
by A verified traveler

Posted Aug 7, 2016
Serviu perfeitamente para nosso propósito: uma base perto do evento que atendemos. Quarto confortável, banheiro pequeno mas agradável, ótimo atendimento do staff e bom café da manhã!
Comment from Hotel Management
Aug 25, 2016 by Meryem Urut, Hotel Management
Dear Guest, We very much appreciate your comments regarding your stay at the ibis Sydney Thornleigh. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Meryem Urut Operations Manager
5 out of 5
by A verified traveler

Nice Hotel with nice staff

Posted Jul 22, 2016
Pros: Everything
Was only there for a short stay but found it very nice and will be coming back again soon.
Comment from Hotel Management
by Meryem , Hotel Management
Dear Guest, Thank you kindly for sharing all your positive feedback about your recent stay with us at Ibis Thornleigh. I look forward to welcoming you back soon. Kind Regards, Meryem Urut Operations Manager
5 out of 5
by A verified traveler

Nice stay.

Posted May 18, 2016 on Wotif
Pros: Location and adequate facilities. Plenty of parking spaces.
Cons: One staff member on the front desk seems to be too little. I had to wait some time whilst they were on the phone and attending to other guests.
Location: Close to 24hrs McCafe, train station and public transport. On a main road but not that noisy.
Smooth and pleasant stay. The staff were polite and friendly.
Comment from Hotel Management
Jun 30, 2016 by Meryem, Hotel Management
Dear Guest, Thank you for sharing your feedback about your recent stay with us. Your feedback has been shared with the team. I look forward to welcoming you back to the hotel soon. Kind Regards, Meryem Urut Operations Manager
4 out of 5
by A verified traveler from Central West NSW

Great for 1or2 people only

Posted May 9, 2016
Stayed here recently,.Good points: QS bed is comfortable,room is clean but small,Tea & Coffee & Jug & small fridge provided in room Dinner & Breakfast & a Bar is in foyer..Bad points: Fold out bed is a joke ,it's not made up & is narrow.My 13 year old barely fitted on it.Mattress is thin,one small sheet covering it,no top sheet ,one blanket & pillow provided.Might be OK for a small child ,not older one or adult..Maybe the should put a proper single bed over QS bed.for space saving..
Comment from Hotel Management
Jun 19, 2016 by Meryem, Hotel Management
Dear guest, Thank you for sharing your feedback about your recent stay with us at Ibis Thornleigh. Please rest assured that your feedback has been taken on board. We look forward to welcoming you back to the hotel soon. Kind Regards, Meryem Urut Operations Manager
4 out of 5
by TERENCE from TALLWOODS NSW

Convenience the key

Posted May 8, 2016 on Hotels
Staff great. Convenient for our business requirements and local eateries.
Comment from Hotel Management
Jun 19, 2016 by Sam Panetta, Hotel Management
Dear Terence, Thank you for sharing your feedback about your recent stay at the Ibis Thornleigh. Thank you for commending our service. I will share your feedback with our team. I look forward to welcoming you back to the hotel soon. Kind Regards, Meryem Urut Operations Manager
3 out of 5
by Mike from Canberra

comfy bed but that's about it

Posted Apr 30, 2016 on Hotels
small and hot rooms with air con that stops after a bit and doesn't keep cooling the room
Comment from Hotel Management
by Sam Panetta, Hotel Management
Hi Mike, Thank you for sharing your feedback about your recent stay with us at Ibis Thornleigh. I am sorry to hear that your experience was below expectation. I have shared your feedback relating to the air-conditioning with our engineering team and please rest assured knowing that the issue raised has been rectified. We hope to welcome you back to the hotel soon on a more pleasurable stay. Kind Regards, Meryem Urut Operations Manager
5 out of 5
by A verified traveler from Canberra

Convenient For Those Travelling North From Sydney

Posted Apr 18, 2016
Pros: It was convenient to our destination. The staff were very friendly and helpful.
Location: Dan Murphy's is a five minute stroll. A traffic light controls the intersection at the hotel for easy access.
My wife and I were attending a 21st Birthday Party near Hornsby and then going north towards Gosford. We found the Ibis Thornleigh very convenient. The staff very friendly and helpful. The room was clean and all that we needed for an overnight stay.
4 out of 5
by A verified traveler from Sydney

Well located for my purposes.

Posted Apr 14, 2016
Pros: Location & price.
Cons: Nothing. Standard Ibis hotel.
Location: On major highway. Little to do in the way of sight seeing.
Only a night stay & then onto my appointment 4 kilometres away.
Comment from Hotel Management
Apr 26, 2016 by Management, Hotel Management
Dear Tony, Thank you very much for taking the time to provide feedback about your recent stay at the Ibis Sydney Thornleigh. It is always a pleasure to receive positive feedback. I have shared your comments with our team. This serves as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We hope you allow us the opportunity to welcome you back to the hotel in the near future. Warm regards, Megan Kessell Assistant Hotel Manager
4 out of 5
by A verified traveler from Launceston

Clean No Frills

Posted Mar 22, 2016 on Wotif
A clean no frills hotel that suited our needs for a short stay. I found the pillows uncomfortable but my wife was fine.
Comment from Hotel Management
Mar 28, 2016 by Management, Hotel Management
Dear Fritz, Thank you for taking the time to share your recent experience at Ibis Thornleigh. It is always a pleasure to receive positive feedback from our guests. I am sorry to hear about your experience with the pillows. In future if you have any troubles with these, please do not hesitate to contact our front desk or housekeeping team who may be able to assist you. Thank you again for sharing your experience. We hope to welcome you back to the hotel in the near future. Regards, Megan Kessell Assistant Hotel Manager