Ratings based on 486 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
91% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 27, 2015
Good! Staff were very helpful and friendly. Would recommend it.
Comment from Hotel Management
Jul 30, 2015 by Management, Hotel Management
Dear guest, Thank you for taking the time to provide feedback about your recent stay at Ibis Sydney Thornleigh. I am very pleased to hear you enjoyed your stay with us. I hope we are able to welcome you back to the hotel at some point in the future. Warm regards, Megan Kessell Assistant Hotel Manager
3 out of 5
by A verified traveler from NZ

Noisy

Posted Jul 22, 2015
I was woken several times with the lack of sound proofing, the water was affected by others using. We were given no information about facilities available or what time check out was. Wouldn't stay again
Comment from Hotel Management
Jul 30, 2015 by Management, Hotel Management
Dear K, Thank you for taking the time to provide feedback about your recent stay at Ibis Sydney Thornleigh. I am very sorry to hear that your experience did not meet your expectations. I appreciate you sharing your concerns. Please rest assured we have taken this feedback on board and will resolve where possible to avoid any future re occurrences. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Megan Kessell Assistant Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Nice Hotel

Posted Jul 16, 2015
Ideal hotel close to train station was really nice and the staff were lovely also!!!
Comment from Hotel Management
Jul 19, 2015 by Megan Kessell, Hotel Management
Dear Jess, Thank you very much for taking the time to provide your feedback about your recent stay at the Ibis Sydney Thornleigh. It is always a pleasure to receive such positive feedback. I have shared your comments with our team. We hope to welcome you back to the hotel in the near future, and trust your next visit will be as pleasant as the previous one. Warm regards, Megan Kessell Assistant Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Central to where I was going

Posted Jul 2, 2015
Not sure about the cleaners changing linen and cleaning room before checkout
Comment from Hotel Management
Jul 19, 2015 by Megan Kessell, Hotel Management
Thank you very much for taking the time to provide your feedback about your recent stay at the Ibis Sydney Thornleigh. I am sorry to hear that your experience did not entirely meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the areas of concern you have outlined in regards to housekeeping, as the room should certainly not be serviced in this way until you have departed. I am pleased to see that you still enjoyed the rest of your stay aside from this. It is our hope that you will give us the opportunity to welcome you back to the hotel in the near future. Warmest regards, Megan Kessell Assistant Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Guenstiges Hotel und Sauber

Posted Jun 27, 2015
Pros: Preis und Leistungsverhaetnis stimmen hier noch.
Location: Ca. 40 Minuten Fahrt nach Sydney ohne Maut, MC Donalds Free Internet ca. 2 Minuten, Einkaufsmoeglichkeiten Aldi und Woolworth um die Ecke.
Gemuetliches kleines Hotel , ein bisschen ausserhalb von Sydney. Sehrfreundliches Personal. Gute Anbindung fuer Reisen nach Norden.MCDonald mit Free Internet um die Ecke. Immer gerne wieder.
Comment from Hotel Management
Jul 19, 2015 by Ibis Sydney Thornleigh, Hotel Management
Dear Andy, Thank you very much for taking the time to provide your feedback about your recent stay at the Ibis Sydney Thornleigh. We hope to welcome you back to the hotel at some point in the near future. Kind regards, Megan Kessell Assistant Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice place for overnight stay

Posted Jun 9, 2015
Pros: It was very clean with a new bed mattress had such a great night sleep, great shower with plenty of space
Cons: Noisy heater
Location: Great location for passing through Sydney with ease of access to North or South of Sydney
Check in was less than 2 minutes, room clean with a new bed mattress had such a great night sleep, great shower with plenty of space, Downs very noisy heater and remote control for television didn't work properly Overall great price and great location extremely quiet being next to major Sydney road easy to get in and out of with plenty of free parking will stay here again. Did not have breakfast but could purchase as extra
Comment from Hotel Management
Jun 13, 2015 by Management, Hotel Management
Thanks for the great review! It's fantastic to hear that you enjoyed your stay with us!
5 out of 5
Recommended
for Everyone
by A verified traveler from Canberra

Inexpensive hotel that is convenient & comfortable

Posted Jun 4, 2015 on Wotif
Pros: Comfy bed, friendly staff, good location for our trip, 24hr reception
Inexpensive hotel that is convenient & comfortable plus for our needs, is perfectly located for our trip!
Comment from Hotel Management
Jun 12, 2015 by Management, Hotel Management
It's great to hear that you found our location so suitable for your trip! We look forward to welcoming you back when you next pass through Thornleigh.
5 out of 5
Recommended
for Everyone
by A verified traveler from newcastle

Posted Jun 2, 2015
Great experience have stayed there before handy to rail and highway friendly staff
Comment from Hotel Management
Jun 12, 2015 by Management, Hotel Management
Thank you for the review! We are so pleased that you enjoyed both our location and customer service.
4 out of 5
Recommended
for Everyone
by A verified traveler from New South Wales Australia

Quick Trip to Sydney

Posted Jun 2, 2015 on Lastminute
Pros: The bed, staff and simple but good menu. Also 24 hour service on front desk and restaurant.
Cons: Cleaning in rooms and some of the hallway carpeting.
Location: Not much to do close by but within reasonable access to everything that Sydney has to offer.
The bed was very comfortable and I would recommend for the bed alone. The staff were efficient and pleasant. Love the 15 minute promise to resolve issues. My TV didn't work but the 15 minute promise did and it was resolved very quickly. The room is compact and basic but everything needed for a short stay. This is NOT a resort stay. More for business or other short stay. Their cleaners let them down. I found dust that had been there for a while and in places that should have been obvious to the cleaners. The carpeting is starting to show wear. Always ask for a room at the back because the front rooms are very noisy with traffic from Pennant Hills Road.
Comment from Hotel Management
Jun 13, 2015 by Management, Hotel Management
It is such a pleasure to hear that you enjoyed your stay with us and that any issues were resolved quickly. Your feedback regarding cleanliness has been passed on to our housekeeping team to ensure that standards are being maintained.
5 out of 5
Recommended
for Everyone
by A verified traveler from New South Wales

Friendly staff

Posted Jun 1, 2015 on Lastminute
I felt very welcomed by the staff at the Ibis, they should be recognised for their wonderful customer service.
Comment from Hotel Management
Jun 12, 2015 by Management, Hotel Management
Thank you for commenting on your customer service experience, it is wonderful to hear that you were made to feel so welcome! The team are so pleased at being recognised and appreciated!