Exterior

Reviews of HomeTowne Studios by Red Roof Denver - Thornton

2 out of 5

Reviews

5.0
Rating 10 - Excellent. 111 out of 864 reviews" "
Rating 8 - Good. 138 out of 864 reviews" "
Rating 6 - Okay. 135 out of 864 reviews" "
Rating 4 - Poor. 151 out of 864 reviews" "
Rating 2 - Terrible. 329 out of 864 reviews" "

5.0/10

Cleanliness

5.8/10

Staff & service

4.4/10

Amenities

5.0/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

4/10 Poor

Ted, San Antonio

Liked: Staff & service
Disliked: Cleanliness
First night checking into my room I was brushing my teeth in the bathroom and saw a live roach on the wall.
Stayed 2 nights in Mar 2024
Response from Adraine Rediresponse Specialist on Mar 25, 2024
Dear Ted,I appreciate you sharing your feedback following your stay at the HOMETOWNE STUDIOS DENVER - THORNTON. I was saddened to read that your stay fell short of your expectations due to the insects you reported. Your satisfaction is important to us, and we'd like to make things right. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to do a thorough inspection to prevent this from reoccurring.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved experience.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

4/10 Poor

Eugene

Disliked: Cleanliness, staff & service
Stayed 7 nights in Feb 2024
Response from Adraine Rediresponse Specialist on Mar 18, 2024
Hello Eugene, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS DENVER - THORNTON and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

6/10 Okay

Richard

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Kerry-Lee RediResponse Specialist on Mar 14, 2024
Dear Richard, We at the HOMETOWNE STUDIOS DENVER - THORNTON appreciates your scoring of 3/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

2/10 Terrible

Aaron

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Red Roof Management on Mar 13, 2024
Hello Aaron, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS DENVER - THORNTON and I are saddened by your low score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist

2/10 Terrible

Mykalla

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Red Roof Management on Mar 9, 2024
Thank you for taking a moment to leave a review, Mykalla. The staff and I at the HomeTowne Studios by Red Roof Denver - Thornton were disappointed to see your 1/5 score following your stay. In order to understand what prompted your 1/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

10/10 Excellent

Natividad, Edinburg

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good
Stayed 3 nights in Mar 2024
Response from Carla RediResponse Specialist on Mar 10, 2024
Dear Natividad,Thank you for taking the time to tell us about your experience at the HomeTowne Studios by Red Roof Denver - Thornton. It's great to see that you enjoyed your stay, resulting in a 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. We hope to continue to provide great experiences for you. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist

8/10 Good

Natividad, Edinburg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at front should tell customers theres a 100dollar deposit so they know they have to pay extra before paying the none refundable payment for the room.
Stayed 1 night in Mar 2024
Response from Dannielle Rediresponse Specialist on Mar 7, 2024
Dear Natividad,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS DENVER - THORNTON. We are sorry to read that you were unaware of the deposit. This property requires a 100.00 deposit from all guest, refundable at check out upon room inspection. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,Dannielle Red Roof ManagementRediresponse Specialist

2/10 Terrible

Kevin

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
worst experience Ive ever had.
Stayed 2 nights in Feb 2024
Response from Dannielle Rediresponse Specialist on Mar 7, 2024
Hello Kevin, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS DENVER - THORNTON and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

2/10 Terrible

Christina

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very rude and I felt like they didn’t want to deal with me. I definitely will not be going back there.
Stayed 1 night in Mar 2024
Response from Dannielle Rediresponse Specialist on Mar 4, 2024
Dear Christina,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS DENVER - THORNTON. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the encounter you had with the staff. I am very displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff to. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Red Roof Management

10/10 Excellent

Nicole, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in
Stayed 1 night in Mar 2024
Response from Gabrielle RediResponse Specialist on Mar 3, 2024
Thank you for taking a moment to leave a review, Nicole. The staff and I at the HomeTowne Studios by Red Roof Denver - Thornton appreciate your 5/5 score following your stay. I am thrilled that you found our check-in to be easy. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Red Roof Management

4/10 Poor

Nancy

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty, not safe, restroom wasn't working
Stayed 1 night in Feb 2024
Response from Dannielle Rediresponse Specialist on Feb 27, 2024
Dear Nancy,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS DENVER - THORNTON. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the unclean room, not feeling safe and the other issue with the restroom not being functional. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you again for posting your review. We do hope you will choose to stay with us again at Red Roof so we can have the opportunity to provide you with a better experience.Sincerely, Red Roof Management

6/10 Okay

Jessica

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from OnielRediresponse Specialist on Feb 24, 2024
Hi Jessica,We are sorry you had a less than satisfactory experience, prompting your 3/5 rating following your stay at the HomeTowne Studios by Red Roof Denver - Thornton. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

8/10 Good

Ky

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 5 nights in Feb 2024
Response from Xao RediResponse Specialist on Feb 10, 2024
Thank you for sharing your 4/5 rating with us, Ky. Our staff at the HomeTowne Studios by Red Roof Denver - Thornton was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,Red Roof Management

10/10 Excellent

Diana

Liked: Amenities
I really like the friendly customer service the lafys are really friendly
Stayed 1 night in Jan 2024
Response from Gabrielle RediResponse Specialist on Jan 30, 2024
Thank you for taking the time to leave a review, Diana. The staff and I at the HomeTowne Studios by Red Roof Denver - Thornton appreciate your 5/5 score following your stay. I am elated that our friendly customer service pleased you. At Red Roof, great customer service is a valuable part of our goal that we strive to fulfil and we’re happy that we achieved that with your visit. Please know that we value you as our guest and appreciate your feedback. Thank you again for sharing your review and we can’t wait to see you under our roof soon, where we can provide you with another 5-star experience. Sincerely,Red Roof Management

8/10 Good

Martin

It has a fridge and kitchenette, dated but nice for the price!
Stayed 1 night in Jan 2024
Response from Tianna RediResponse Specialist on Jan 29, 2024
Dear Martin, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HomeTowne Studios by Red Roof Denver - Thornton. It's great to read that you were pleased with the amenities in the room, prompting your 4/5 score. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

2/10 Terrible

Eugene

Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from Carla RediResponse Specialist on Jan 23, 2024
Hello Eugene, Thank you for taking a moment to complete our survey. At the HomeTowne Studios by Red Roof Denver - Thornton we strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Theresa

Liked: Staff & service
Stayed 3 nights in Dec 2023
Response from Nishaye RediResponse Specialist on Dec 27, 2023
Hello Theresa,The staff at the HomeTowne Studios by Red Roof Denver - Thornton and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience which resulted in your 10/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Was just ok...
Everything seemed nice from the pics but it's not really a family with kids place to stay.. Floors were dirty and sticky, fridge was very dirty, the water pressure was so low you could only was 1 limb at a time..
Stayed 2 nights in Dec 2023
Response from Oniel Rediresponse Specialist on Dec 23, 2023
Hi Valued Guest,Thank you for taking the time to write a review of your stay at the HomeTowne Studios by Red Roof Denver - Thornton. Please accept our most sincere apologies for any inconvenience caused by the cleanliness of the floors in the room you were assigned. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

6/10 Okay

Benjamin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Kerry-Lee RediResponse Specialist on Dec 18, 2023
Dear Benjamin,We at the HOMETOWNE STUDIOS DENVER - THORNTON appreciates your scoring of 6/10 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests.Thank you again for your scoring. We hope to see you again soon.Sincerely,Red Roof Management

2/10 Terrible

Gary

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Kerry-Lee RediResponse Specialist on Dec 18, 2023
Hello Gary, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS DENVER - THORNTON and I are saddened by your low score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

2/10 Terrible

Vincent

Stayed 5 nights in Dec 2023
Response from Kerry-Lee RediResponse Specialist on Dec 12, 2023
Hello Vincent,Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS DENVER - THORNTON. It’s disappointing to see you were displeased with your stay, resulting in a 1/5 score. We at Red Roof, aim to deliver enjoyable experiences for all our guest and we’re sorry to have not achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review. Sincerely, Red Roof Management

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2023
Response from Chevanese RediResponse Specialist on Dec 11, 2023
Thank you for your positive rating, Daniel, following your stay at the HomeTowne Studios Denver - Thornton. The staff and I were happy to see we met your expectations. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to welcoming you back in the future!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

4/10 Poor

Nicole

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
That’s the power of pine sol baby!!
The room was not very well cleaned/if at all!! The baseboards were super gross, in the shower there was something splatter across the ceiling, the floors were covered in crumbs and such and there was some kind of bug (idk if it was a bed bug or not) that crawled on me. The setup of the room was very nice!! Just not clean
Stayed 1 night in Nov 2023
Response from HTS MGMT on Dec 2, 2023
Thanks so much for letting us know about your concerns. We’re sorry that we failed to make your visit as enjoyable as it could have been. Cleanliness and hygiene are two of our highest priorities, and we take feedback like this very seriously. I’ve spoken with the head of our cleaning team to review our cleaning procedures and to make sure this doesn’t happen again

4/10 Poor

Gina

Stayed 1 night in Nov 2023
Response from Olivia RediResponse Specialist on Dec 10, 2023
Thank you, Gina, for taking a moment to complete our survey. The staff at the HomeTowne Studios by Red Roof Denver - Thornton and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 Excellent

Henry

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Antonio,RediResponse Specialist on Nov 16, 2023
Hello Henry, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS DENVER - THORNTON and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

2/10 Terrible

Alexandra

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT STAY
When i got there Michelle was very rude. I had to go from 3rd floor to office 3x because key wouldnt work. Security had to come last time and check. It would not work. There was a man running back and forth yrlling. The elevator would worj when it wanted, trash all in it. When i asked for a refund lady was rude as well as could not get any money back! Trash all over place.
Stayed 6 nights in Oct 2023
Response from Antonio,RediResponse Specialist on Nov 5, 2023
Dear Alexandra,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS DENVER - THORNTON. I am sorry that your experience did not meet your full expectations. Please accept our sincerest apologies for what you described as unprofessional staff, issues with key card and elevator among other concerns.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Best
Stayed 3 nights in Oct 2023
Response from Antonio,RediResponse Specialist on Nov 3, 2023
Dear Stephanie,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS DENVER - THORNTON. It’s great to hear that you found our property to be most suitable for your accommodation needs. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof ManagementRediResponse Specialist

2/10 Terrible

Maritza

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The floors weren't Swept. The shower was not clean. The Comforter had Stains. And there was no toilet paper.
Stayed 1 night in Oct 2023
Response from HTS MGMT on Oct 30, 2023
Dear Guest, Thanks so much for letting us know about your concerns. We’re sorry that we failed to make your visit as enjoyable as it could have been. Cleanliness and hygiene are two of our highest priorities, and we take feedback like this very seriously. I’ve spoken with the head of our cleaning team to review our cleaning procedures and to make sure this doesn’t happen again

4/10 Poor

Jasmine Kong

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel room was dirty. I had stains in my pillow cases and holes in my blankets from previous persons smoking. You can hear the people walking and closing cabinets from upstairs. Although the staff was very friendly! And it was in a very convenient location
Stayed 4 nights in Oct 2023
Response from Olivia RediResponse Specialist on Oct 27, 2023
Hello Jasmine,Thank you for taking the time to write a review of your stay at the HomeTowne Studios by Red Roof Denver - Thornton. I am glad you found our location to be convenient and our staff to be friendly, despite the dirty room, the stains on the pillow amongst the other detailed issues you highlighted that caused your experience to be less than ideal. Please accept our apologies for the impression this left with you about our brand and can assure you that this is not reflective of our usual standards. To uphold our company's high standards, your comments will be reviewed by staff, in an effort to ensure that your experience is not repeated. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist

2/10 Terrible

Sara

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We couldn't even stay here. It was disgusting. There was visible dirt everywhere... The floors obviously hadn't been cleaned in months, the blankets were stained, the nightstand had actual dirt on it, like it hadn't even been wiped off. The TV was even covered in some kind of gross liquid stain. The shower was also unclean and stained. We went to the front desk and told them we couldn't stay because it was so filthy. I will be contacting Expedia about a possible refund because I can't believe they'd even want a property like this on their site. We had to find a different hotel last minute!
Stayed 1 night in Oct 2023
Response from OnielRediresponse Specialist on Oct 25, 2023
Hi Sara,I want to thank you for taking the time to post a review of your stay at the HomeTowne Studios by Red Roof Denver - Thornton. Please accept our most sincere apologies for the concern you described regarding the room's cleanliness. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist

10/10 Excellent

David

Stayed 1 night in Oct 2023
Response from Antonio,RediResponse Specialist on Nov 16, 2023
Hello David, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS DENVER - THORNTON and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

2/10 Terrible

ABDALLAH

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Olivia RediResponse Specialist on Oct 24, 2023
Hello Abdallah, Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios by Red Roof Denver - Thornton and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

2/10 Terrible

Jasmine

Liked: Staff & service, property conditions & facilities
A domestic violence was happening in the room next to us. They’re were screaming all night and evening.
Stayed 1 night in Oct 2023
Response from LaTunde Murrant. Rewards Specialist on Oct 20, 2023
Dear Jasmine,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS DENVER - THORNTON. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the issues you described of what was happening in the room next to yours. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,LaTundeRed Roof Management RediResponse Specialist

2/10 Terrible

Alison

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
First off, we arrived and encountered a screaming match between several people. When we did find our way to the office. It was locked and had a security guard inside. Who didn't acknowledge us, the screaming match or give us any information on how we check in. And when we did finally moke it inside the check in office. The screaming men where now out front of the office yelling, the security guard did nothing to resolve it. Making it impossible to hear anything that was said from the front desk lady. After we got our key. We started towards our room and noticed beer cans and liquor bottles everywhere. As we were walking to our room. We overheard several more heated arguments. Finally we reached our room, it was dirty and it smelt terrible.
Stayed 1 night in Oct 2023
Response from LaTunde Murrant. Rewards Specialist on Oct 18, 2023
Dear Alison,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS DENVER - THORNTON. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the odor you described you encountered in the room, the cleanliness and all the other concerns you mentioned. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,LaTundeRed Roof Management RediResponse Specialist

4/10 Poor

Rebecca

Disliked: Cleanliness
Stayed 1 night in Oct 2023
Response from Olivia RediResponse Specialist on Oct 15, 2023
Hello Rebecca, The staff at the HomeTowne Studios by Red Roof Denver - Thornton and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

8/10 Good

Luis

Disliked: Cleanliness
Sheets and cover beds wasn't very clean and floors with dusty
Stayed 1 night in Oct 2023
Response from Olivia RediResponse Specialist on Oct 15, 2023
Hello Luis,Thank you for taking the time to tell us about your stay at the HomeTowne Studios by Red Roof Denver - Thornton. I am disappointed that your experience was less than ideal due to the lack of cleanliness of the sheets and covers and the dusty floor. Please accept our sincerest apologies for any inconvenience this may have caused. To uphold our company's high standards, your comments will be reviewed by staff, in an effort to ensure your experience is not repeated. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Nevertheless, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist

6/10 Okay

Savannah

Traveled with family and small children, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Housekeeping Staff refused to swap towels during our stay stating we had to go to the front desk with all our towels to make sure we “don’t steal” them. Make sure you take cleaning supplies to clean before booking here.
Stayed 1 night in Oct 2023
Response from LaTunde Murrant. Rewards Specialist on Oct 13, 2023
Dear Savannah,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS DENVER - THORNTON. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the cleanliness and the distribution of towels at the property. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. We will take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,LaTundeRed Roof Management RediResponse Specialist

2/10 Terrible

Melissa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not so good
Stayed 4 nights in Sep 2023
Response from Olivia RediResponse Specialist on Oct 10, 2023
Hello Melissa,Thank you for your recent review of your stay at the HomeTowne Studios by Red Roof Denver - Thornton. The situation you describe regarding your visit is truly regrettable. I am very sorry for your experience. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Nevertheless, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 Excellent

Kelsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Olivia RediResponse Specialist on Oct 2, 2023
Hello Kelsey, The staff at the HomeTowne Studios by Red Roof Denver - Thornton and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

2/10 Terrible

Thomas Caro

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Prostitution, mold, burn holes in mattress, the room was beyond gross and sticky, everyone there was shady, people doing drugs openly the list goes on and on. Holes in the walls, water for shower was ice cold, the hotel service was beyond unprofessional. I have no idea how this place was still in business
Stayed 2 nights in Sep 2023
Response from Gabrielle RediResponse Specialist on Sep 25, 2023
Dear Thomas,We are sorry to hear your recent experience at the HomeTowne Studios by Red Roof Denver - Thornton did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback.Sincerely,GabrielleRed Roof ManagementRediResponse Specialist

6/10 Okay

Jesse

Traveled with partner
Disliked: Property conditions & facilities
There was no toilet paper in the bathroom.
Stayed 1 night in Sep 2023
Response from Kamaria Red Roof Management RediResponse Speciali on Sep 23, 2023
Dear Jesse,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS DENVER - THORNTON. It's great to see that we earned your 3/5 score following your stay. However, I sincerely apologize for the lack of toiletries. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services at Red Roof. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria Red Roof ManagementRediResponse Specialist

4/10 Poor

Henry

Disliked: Cleanliness, staff & service, property conditions & facilities
Not up to what I expect from a RedRoof property.
Stayed 8 nights in Sep 2023
Response from Recordo Rediresponse Specialist on Sep 20, 2023
Hello Henry,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS DENVER - THORNTON. It's truly disheartening to hear that your experience didn't meet your expectations. At Red Roof we strive to provide our guest with a clean and comfortable experience, so we were saddened to see that we weren't able to meet this with you. Please consider adding additional comments to your survey to let us know where we can improve. I do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely,Recordo Rediresponse Specialist

4/10 Poor

Jessica

Business traveler
Disliked: Cleanliness, property conditions & facilities
Wasn't very comfortable
Stayed 1 night in Sep 2023
Response from Kamaria Red Roof Management RediResponse Special on Sep 18, 2023
Dear Jessica,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS DENVER - THORNTON. I am sorry that your experience did not meet your expectations prompting your 2/5 score following your stay. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist

8/10 Good

Paul

Liked: Staff & service
My stay was very good. I was really impressed with how quiet it was around me. I really needed to have some rest, and I actually got it.
Stayed 8 nights in Aug 2023
Response from Linton Rediresponse Specialist on Sep 13, 2023
Dear Paul,Thank you for telling us about your recent visit to HOMETOWNE STUDIOS DENVER - THORNTON. I was happy to read that you had a very good experience. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,LintonRediresponse Specialist

8/10 Good

Jiaxin

Stayed 1 night in Sep 2023
Response from HTS MGMT on Sep 29, 2023
Thank you for sharing your feedback regarding your stay! If you have not done so yet, please make sure to sign up for RediRewards so that you can begin to accumulate benefits on your future stays with us. We look forward to hosting you again. Thank you and have a wonderful day!

6/10 Okay

Nicholas

Liked: Staff & service
The room was nice and the staff were friendly and helpful. But it's not the greatest neighborhood.
Stayed 6 nights in Aug 2023
Response from mgmt on Sep 7, 2023
We are happy to hear you had a pleasant experience with our staff, we do our best to ensure our guests safety on our property we look forward to making your next stay as comfortable as possible!Thank you very much for your review! Have a wonderful day!

6/10 Okay

Adrian

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Recordo Rediresponse Specialist on Aug 31, 2023
Hello Adrian, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS DENVER - THORNTON and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Recordo Rediresponse Specialist

8/10 Good

Sarah

Liked: Staff & service, room comfort
Disliked: Cleanliness
The room was comfortable. My only complaint was there were empty beer cans left from whoever stayed before us. It made me question how well the room was cleaned before we checked in.
Stayed 1 night in Aug 2023
Response from Recordo Rediresponse Specialist on Aug 29, 2023
Dear Sarah,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS DENVER - THORNTON. I'm so glad we earned your 4/5 score. It's great to hear how comfortable you felt in our rooms. We do apologize for the indicated poor housekeeping conditions. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Recordo Rediresponse Specialist

8/10 Good

Christopher

Traveled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2023
Response from Nishaye Red Roof Management on Aug 18, 2023
Hi Christopher,Thank you for taking a moment to complete our survey from your recent stay at the HomeTowne Studios by Red Roof Denver - Thornton. We value you as a our guest and welcome your 8/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

2/10 Terrible

Rob

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Chirell Rediresponse Specialist on Aug 10, 2023
Dear Rob,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios by Red Roof Denver - Thornton. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChirellRediresponse Specialist