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Reviews of Holiday Inn Express Hotel & Suites Denver North - Thornton, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Denver North - Thornton, an IHG Hotel
12030 Grant St, Thornton, CO

Reviews

8.8

Excellent

Rating 10 - Excellent. 585 out of 972 reviews" "
Rating 8 - Good. 259 out of 972 reviews" "
Rating 6 - Okay. 66 out of 972 reviews" "
Rating 4 - Poor. 25 out of 972 reviews" "
Rating 2 - Terrible. 37 out of 972 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Sherry

Traveled with family
The Wi-Fi was terrible and the “hot” breakfast was cold. However, the staff were friendly and helpful.
Stayed 1 night in Apr 2024

8/10 Good

DBenjamin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel breakfast.
Stayed 1 night in Apr 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful breakfast!
Stayed 1 night in Apr 2024

10/10 Excellent

Brenda

I was very happy with the price , good value. Breakfast was excellent
Stayed 1 night in Apr 2024

6/10 Okay

Robyn

Traveled with family and small children, Traveled with pets
Disliked: Property conditions & facilities
This hotel was just ok. The staff at check in was friendly and helpful. It’s a good thing their doing some renovations because the hotel is old and tired. Lobby is beautiful, but hallways and our room was old and tired. Bad lighting, stains on carpet and just run down. There was pot smell in the hallway and a couple of sketchy people hanging around the parking lot. The pool was a bonus but seemed dirty or the chemicals were off, the hot tub was pretty green. Breakfast in the morning was good except the pancake machine was broken which was too bad. Overall, it was just ok. If I was just passing through again for 1 night I’d give it another try and stay again.
Stayed 1 night in Apr 2024

6/10 Okay

Allison

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
I paid $35 for a roll away bed and it was horrible.
Stayed 1 night in Apr 2024
Response from General Manager - Austin on Apr 8, 2024
Thank you for taking the time to leave us review.We regret to hear the roll away was not up to what you expected. We will take this opportunity to review those.We hope the next time you are in the Denver/Thornton area we have the opportunity to earn your business.

6/10 Okay

Yvonne

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Bed was hard. Breakfast was cold.
Stayed 3 nights in Apr 2024
Response from General Manager - Austin on Apr 8, 2024
Thank you for taking the time to leave us review.We regret to hear the stay was not up to what you expected. We will take this opportunity to review those.We hope the next time you are in the Denver/Thornton area we have the opportunity to earn your business.

10/10 Excellent

Jesse

Traveled with partner
Liked: Property conditions & facilities
The staff was friendly and helpful. It was clean and just what we needed after a late night out. Would definitely recommend and would stay here again.
Stayed 1 night in Apr 2024
Response from General Manager - Austin on Apr 8, 2024
Thank you for taking the time to leave us such a kind review. We value you as our guest and your experience.We hope the next time you are in the Denver/Thornton are we have the opportunity to earn your business again.

8/10 Good

Jennette

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
The pool was not heated and there was no bacon on the buffet. The beds were extremely hard. The staff was friendly and kind and they serviced our room daily.
Stayed 3 nights in Mar 2024
Response from General Manager - Austin on Apr 4, 2024
Thank you so much for taking the time to leave us such a kind review.We value you are our guest and your experience.We hope the next time you are in the Thornton/Denver area we have the opportunity to earn your business again.

10/10 Excellent

Meribel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception is very well managed. It is simple and straightforward. Our questions were answered promptly and with patience and grace. A very pleasant and refreshing stay. Thank you!
Stayed 1 night in Mar 2024
Response from General Manager - Austin on Apr 4, 2024
Thank you so much for taking the time to leave us such a kind review.We value you are our guest and your experience.We hope the next time you are in the Thornton/Denver area we have the opportunity to earn your business again.

10/10 Excellent

kayo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient
Stayed 1 night in Mar 2024
Response from General Manager - Austin on Apr 4, 2024
Thank you so much for taking the time to leave us such a kind review.We value you are our guest and your experience.We hope the next time you are in the Thornton/Denver area we have the opportunity to earn your business again.

10/10 Excellent

Tucker

Stayed 1 night in Mar 2024
Response from General Manager - Austin on Apr 8, 2024
Thank you for taking the time to leave us such a kind review. We value you as our guest and your experience.We hope the next time you are in the Denver/Thornton are we have the opportunity to earn your business again.

8/10 Good

Joanne

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from General Manager - Austin on Mar 18, 2024
Thank you for taking the time to leave us such a kind review.We value you as our guest and your experience.We hope the next time you are in the Denver/Thornton area we have the opportunity to earn your business

10/10 Excellent

Marco

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing. I loved the suite. Highly recommend for families
Stayed 2 nights in Mar 2024
Response from General Manager - Austin on Mar 11, 2024
Thank you so much for leaving us such a kind review.We value you as our guest as well as your experience.We hope the next time you are in the Denver/Thornton area we have the opportunity to earn your business again.

10/10 Excellent

Josh

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I
Stayed 1 night in Mar 2024
Response from General Manager - Austin on Mar 11, 2024
Thank you so much for leaving us such a kind review.We value you as our guest as well as your experience.We hope the next time you are in the Denver/Thornton area we have the opportunity to earn your business again.

10/10 Excellent

Chrissy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was clean and front desk lady was super nice
Stayed 1 night in Mar 2024
Response from General Manager - Austin on Mar 8, 2024
Thank you for taking the time to leave us such a kind review we value you as our guest and your experience. We hope the next time you are in the Denver/Thornton area we have the opportunity to earn your business again.

10/10 Excellent

Frankie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get to. Close to where we needed to be.
Stayed 2 nights in Feb 2024
Response from General Manager - Austin on Mar 4, 2024
Thank you for taking the time to leave us such a kind review.We value you as our guest and your experience.I hope the next time you are in the Denver/Thornton area we have the opportunity to earn your business again.

10/10 Excellent

John

Stayed 1 night in Feb 2024
Response from General Manager - Austin on Apr 4, 2024
Thank you so much for taking the time to leave us such a kind review. We value you as our guest and your experience. We hope the next time you are in the Thornton/Denver area we have the opportunity to earn your business again.

10/10 Excellent

Jed

Liked: Cleanliness, staff & service, property conditions & facilities
Modern with excellent breakfast.
Response from General Manager - Ausrin on Mar 4, 2024
Thank you for taking the time to leave us such a kind review.We value you as our guest and your experience.I hope the next time you are in the Denver/Thornton area we have the opportunity to earn your business again.

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, friendly staff, & very comfortable bed! Close to multiple restaurants & shopping. The free breakfast was much better than I expected it would be. We would stay here again in a heartbeat, & most likely will!
Stayed 4 nights in Feb 2024
Response from General Manager - Austin on Feb 15, 2024
Thank you so much for taking the time to leave us such a kind review.We value you as our guest as well as your experience.We hope the next time you are in the Denver/Thornton area we have the opportunity to earn your business again.

10/10 Excellent

Shartyse A

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and very accommodating.
Stayed 2 nights in Feb 2024
Response from General Manager - Austin on Feb 15, 2024
Thank you so much for taking the time to leave us such a kind review.We value you as our guest as well as your experience.We hope the next time you are in the Denver/Thornton area we have the opportunity to earn your business again.

10/10 Excellent

Gerald

Clean, everything worked, good breakfast
Stayed 1 night in Feb 2024
Response from General Manager - Austin on Feb 7, 2024
Thank you for taking the time to leave us such a kind review we value you as our guest and your experience.We hope the next time you are in the Denver/Thornton area we have the opportunity to earn your business again.

10/10 Excellent

Wilson

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Construction around property sketchy
Stayed 3 nights in Jan 2024
Response from General Manager - Austin on Feb 5, 2024
Thank you for taking the time to leave us such a kind review.We value you as our guest as well as your experience.We hope the next time you are in the Denver/Thornton area we have the opportunity to earn your business again.

8/10 Good

Yohan

Clean hotel. Stayed there for 4 nights. No complaints.
Stayed 4 nights in Jan 2024
Response from General Manager - Austin on Feb 5, 2024
Thank you for taking the time to leave us such a kind review.We value you as our guest as well as your experience.We hope the next time you are in the Denver/Thornton area we have the opportunity to earn your business again.

8/10 Good

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and clean. Great complimentary breakfast. Will stay again
Stayed 2 nights in Jan 2024
Response from General Manager - Austin on Feb 5, 2024
Thank you for taking the time to leave us such a kind review.We value you as our guest as well as your experience.We hope the next time you are in the Denver/Thornton area we have the opportunity to earn your business again.

10/10 Excellent

Janet, Grayslake

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, staff was very helpful
Stayed 2 nights in Jan 2024
Response from General Manager - Austin on Feb 5, 2024
Thank you for taking the time to leave us such a kind review.We value you as our guest as well as your experience.We hope the next time you are in the Denver/Thornton area we have the opportunity to earn your business again.

10/10 Excellent

Javier

Good
Stayed 5 nights in Jan 2024
Response from General Manager - Austin on Jan 22, 2024
Thank you for taking the time to leave us such a kind review.We value you as our guest as well as your experience.We hope the next time you are in the Denver/Thornton area we have the opportunity to earn your business again.

10/10 Excellent

Teresa

Stayed 2 nights in Jan 2024
Response from General Manager - Austin on Jan 19, 2024
Thank you for taking the time to leave us such a kind review.We value you as our guest and your experience. We hope the next time you are in the Denver/Thornton area we have the opportunity to earn your business again.

8/10 Good

Richard

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a quick trip
Response from General Manager - Austin on Jan 19, 2024
Thank you for taking the time to leave us such a kind review.We value you as our guest and your experience. We hope the next time you are in the Denver/Thornton area we have the opportunity to earn your business again.

8/10 Good

Wilson

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from General Manager - Austin on Jan 19, 2024
Thank you for taking the time to leave us such a kind review.We value you as our guest and your experience. We hope the next time you are in the Denver/Thornton area we have the opportunity to earn your business again.

10/10 Excellent

Damon

Liked: Cleanliness, staff & service, property conditions & facilities
It seemed they tried hard to accommodate their guests, including us. Well maintained.
Stayed 6 nights in Jan 2024
Response from General Manager - Austin on Jan 10, 2024
Thank you for taking the time to leave us such a kind review.We value you as our guest and we hope the next time you are in the Denver/Thornton area we have the opportunity to earn your business again.

10/10 Excellent

Berenie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La secadora estuvo dañada las dos semanas que me alojé. Lo demas estuvo excelente. En especial el trato excelente del personal de servicio al cuarto.
Stayed 14 nights in Dec 2023
Response from General Manager - Austin on Jan 10, 2024
Gracias por tomarse el tiempo para dejarnos un comentario tan amable.Le valoramos como nuestro invitado y esperamos que la próxima vez que esté en la zona de Denver/Thornton tengamos la oportunidad de ganarnos su negocio de nuevo.

10/10 Excellent

Megan

Stayed 2 nights in Jan 2024
Response from General Manager - Austin on Jan 10, 2024
Thank you for taking the time to leave us such a kind review.We value you as our guest and we hope the next time you are in the Denver/Thornton area we have the opportunity to earn your business again.

10/10 Excellent

Alyssa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from General Manager - Austin on Jan 10, 2024
Thank you for taking the time to leave us such a kind review.We value you as our guest and we hope the next time you are in the Denver/Thornton area we have the opportunity to earn your business again.

6/10 Okay

Tonya Renee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area was kinda sketchy. FedEx trucks and trailers parked everywhere. Bed was really uncomfortable. Could hear the elevator and music from lobby thru the walls and floor. Staff was extremely friendly tho.
Stayed 5 nights in Dec 2023
Response from General Manager - Austin on Jan 10, 2024
Thank you for taking the time to leave us such a kind review.We will take your feedback to further improve.We value you as our guest and we hope the next time you are in the Denver/Thornton area we have the opportunity to earn your business again.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
I didn’t get my receipt.
Stayed 1 night in Dec 2023
Response from General Manager - Austin on Jan 10, 2024
Thank you for taking the time to leave us such a kind review.We value you as our guest and we hope the next time you are in the Denver/Thornton area we have the opportunity to earn your business again.Your receipt will be provided by Expedia

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
RayRay's get-away
The room was very nice, clean and quiet . The free breakfast was great the food was good and alot. The pool, hot tub area was spacious and clean.
Stayed 2 nights in Dec 2023
Response from General Manager - Austin on Jan 4, 2024
Thank you so much for taking the time to leave us such a kind review.Your opinion matters!We hope the next time you are in the Denver/Thornton area we have the opportunity to earn your business again.

10/10 Excellent

Emmanuel

Stayed 1 night in Dec 2023
Response from General Manager - Austin on Jan 22, 2024
Thank you for taking the time to leave us such a kind review.We value you as our guest as well as your experience.We hope the next time you are in the Denver/Thornton area we have the opportunity to earn your business again.

10/10 Excellent

Dixie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Free parking close to everything we needed plus more
Stayed 2 nights in Dec 2023
Response from General Manager - Austin on Jan 4, 2024
Thank you so much for taking the time to leave us such a kind review.Your opinion matters!We hope the next time you are in the Denver/Thornton area we have the opportunity to earn your business again.

6/10 Okay

Sara

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Noise between floors was horrible.
Stayed 3 nights in Dec 2023
Response from General Manager - Austin on Dec 27, 2023
Thank you for taking the time to leave us a review. We value your opinion and we hope the next time you are in the Denver/Thornton area we have the opportunity to earn your business again.

10/10 Excellent

Joshua

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place.
Stayed 1 night in Dec 2023
Response from General Manager - Austin on Dec 27, 2023
Thank you for taking the time to leave us a review. We value your opinion and we hope the next time you are in the Denver/Thornton area we have the opportunity to earn your business again.

10/10 Excellent

Lawrence

Traveled with family
Stayed 1 night in Dec 2023
Response from General Manager - Austin on Dec 27, 2023
Thank you for taking the time to leave us a review. We value your opinion and we hope the next time you are in the Denver/Thornton area we have the opportunity to earn your business again.

8/10 Good

Lynnette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet hotel, very clean. The only thing that made us uncomfortable was the fact that the pool windows were facing the whole parking lot. Anyone could see in if they were walking in and when you are with your daughter it’s uncomfortable. They need blinds at the very least to give even a little privacy. We didn’t stay long in the pool area because of it.
Stayed 1 night in Dec 2023
Response from General Manager - Austin on Dec 27, 2023
Thank you for taking the time to leave us a review. We value your opinion and we hope the next time you are in the Denver/Thornton area we have the opportunity to earn your business again.

8/10 Good

Seng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4
Great
Stayed 3 nights in Dec 2023
Response from General Manager - Austin on Dec 27, 2023
Thank you for taking the time to leave us a review. We value your opinion and we hope the next time you are in the Denver/Thornton area we have the opportunity to earn your business again.

8/10 Good

omar

Stayed 1 night in Dec 2023
Response from General Manager - Austin on Dec 27, 2023
Thank you for taking the time to leave us a review. We value your opinion and we hope the next time you are in the Denver/Thornton area we have the opportunity to earn your business again.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Generel Manager - Austin on Dec 27, 2023
Thank you for taking the time to leave us a review. We value your opinion and we hope the next time you are in the Denver/Thornton area we have the opportunity to earn your business again.

6/10 Okay

Cindy

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Heated pool never worked.
Stayed 2 nights in Dec 2023
Response from General Manager - Austin on Dec 11, 2023
Thank you for taking the time to leave us a review we are sorry to hear pool was not hot we have fixed the issue now.We value you as our guest and value your opinion. We hope the next time you are in the Denver/Thornton area we have the opportunity to earn your business again

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were courteous and professional. The room was very clean and the beds very comfortable. The breakfast was quite good, really tasty! I would stay there again in a heartbeat!
Stayed 1 night in Dec 2023
Response from General Manager - Austin on Dec 11, 2023
Thank you for taking the time to leave us such a kind review.We value you as our guest and value your opinion. We hope the next time you are in the Denver/Thornton area we have the opportunity to earn your business again.

10/10 Excellent

Megan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big rooms
Stayed 1 night in Dec 2023
Response from General Manager - Austin on Dec 5, 2023
Thank you for taking the time to leave us such a kind review.We value your opinion and we hope the next time you are in the Denver/Thornton area we have the opportunity to earn your business again.

10/10 Excellent

Irene

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Clean and comfortable.
Stayed 1 night in Dec 2023
Response from General Manager - Austin on Dec 5, 2023
Thank you for taking the time to leave us such a kind review.We value your opinion and we hope the next time you are in the Denver/Thornton area we have the opportunity to earn your business again.