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Reviews of Best Western Philadelphia South - West Deptford Inn

2.5 out of 5

Reviews

8.4

Very Good

Rating 10 - Excellent. 372 out of 790 reviews" "
Rating 8 - Good. 251 out of 790 reviews" "
Rating 6 - Okay. 108 out of 790 reviews" "
Rating 4 - Poor. 32 out of 790 reviews" "
Rating 2 - Terrible. 27 out of 790 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Gabrielle, Leland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024

8/10 Good

Regina, Blackwood

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Customer Service! Pleasantly surprised how nice the property and staff were. I would definitely recommend this property.
Stayed 2 nights in Mar 2024
Response from Mike on Mar 24, 2024
Dear Regina,Thank you so much for taking the time to rate your recent stay with us. We were very happy that you chose our hotel for your lodging needs. Being a family owned and operated hotel for more than 30 years, your satisfaction is very important to us. Thank you for letting us know you enjoyed your stay.Hurry back to see us.Mike RiccioAssistant General Manager

10/10 Excellent

BRENDAN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
clean and quiet
Stayed 2 nights in Feb 2024
Response from Mike on Mar 10, 2024
Hi Brendan,Thank you very much for recently choosing to stay at our hotel and scoring your stay so highly. We hope any time you come back to visit our area you will stay with us. We look forward to your next visit.Mike RiccioAssistant General Manager

10/10 Excellent

Mary

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No hot water to take a shower last night and this morning took bath by sink not happy camper. !!!!!
Stayed 1 night in Feb 2024
Response from Mike on Feb 11, 2024
Dear Mary,Thank you for recent stay with us, and taking the time to rate your stay. I am sorry that you had that experience but I can assure you that we have plenty of hot water to take care of all of our guests. In fact, we recently had two huge hot water boilers installed. Sometimes guests could be confused by how to operate the shower handle to get the hot water setting. I wish that you would have notified the front desk and I can assure you we would have been happy to make sure you had hot water for your shower. If there actually had been a maintenance issue, we would have been more than happy to resolve it for you. Our guest's complete satisfaction is of the utmost importance to us.Thank you again for choosing to stay with us and taking the time to share your thoughts.Have a wonderful day!Mike RiccioAssistant General Manager

8/10 Good

Kari

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dated but clean and quiet.
Stayed 1 night in Jan 2024
Response from Mike on Feb 7, 2024
Hi Kari,Thank you for your recent stay with us. We appreciate that you chose our hotel for your lodging needs when you were in our area. We are a Family owned and operated hotel so your satisfaction is very important. Thank you for sharing your guest experience with us. We hope we will see you again soon.Mike RiccioAssistant General Manager

6/10 Okay

Brett, Burke

Traveled with family
Liked: Staff & service
A typical Best Western. Adequate.
Stayed 1 night in Jan 2024
Response from Mike on Feb 7, 2024
Dear Brett,Thank you for your recent stay with us, and taking the time to write your review. We are very sorry that you did not have a superior guest experience. We hope you will try us again so we can try to make your next experience more memorable. Thank you again.Mike RiccioAssistant general Manager

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Mike on Jan 19, 2024
Hi Megan,Thank you for taking the time to rate your recent stay with us, and giving us that awesome 5 out of 5 rating! We are happy that you enjoyed your stay and hope you will return again next time your travels bring you back in our direction. We truly appreciate your business.Mike RiccioAssistant General Manager

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is great clean and safe
Stayed 1 night in Jan 2024
Response from Mike on Jan 12, 2024
Dear Joseph,Thank you for completing the survey regarding your recent stay at our property, and scoring your stay so highly. It was our pleasure having you stay with us. We are happy you enjoyed your stay. We appreciate your business.Your business is very important to us and we value your feedback. By telling us what you liked about your stay, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Mike RiccioAssistant General ManagerBest Western Philadelphia South - West Deptford Inn

10/10 Excellent

Gisele

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff.
Stayed 1 night in Jan 2024
Response from Mike on Jan 9, 2024
Dear Gisele,Thank you for completing the survey regarding your recent stay at our property, and scoring your stay so highly. It was a pleasure having you here with us. We are happy that you enjoyed your stay. We truly appreciate your business.Your business is very important to us and we value your feedback. By telling us what you liked about your stay, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Mike RiccioAssistant General ManagerBest Western Philadelphia South - West Deptford Inn

10/10 Excellent

Jaqueline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay here! Thank you!
Stayed 2 nights in Dec 2023
Response from Mike on Dec 9, 2023
Dear Jacqueline,Thank you so much for your 5 out of 5 rating. We really appreciate that you chose to stay with us when you were in our area. Thank you for your nice comment as well.Hurry back to see us again!!Mike RiccioAssistant general Manager

10/10 Excellent

Tomo

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be back
2 night stay. Super friendly staff. Never had to wait more than a few seconds to talk to staff. Fast check-in. Room was clean. Towels were soft. Shower had good pressure but didn’t drain very well. Beds were decent. Pillows were awesome. Breakfast was great and the lady that works the breakfast is a joy and you can tell she takes pride in her work. Eggs were great both mornings. Chobani yogurt available. Fruit was fresh (Bananas apples oranges) and tasty. Maids brought extra towels in less than a minute when we asked. Elevator worked and place felt safe and parking lot was clean.
Stayed 2 nights in Dec 2023
Response from Mike on Dec 9, 2023
Dear Tomo,WOW!!! What an amazing and detailed review from an awesome guest!! We appreciate your all your comments, along with that 10 out of 10 rating.It is guests, like you, that make us all love what we do here at Best Western. We promise to always deserve your business and you high rating.Hopefully, we will see you again if your travels bring you back in our direction in the future.have a wonderful Holiday Season.Best regards from all of us here,Mike RiccioAssistant General Manager

8/10 Good

sabrina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay
Nice simple hotel. Full breakfast buffet available which was cool.
Stayed 1 night in Dec 2023
Response from Mike on Dec 9, 2023
Hi Sabrina,Thank you for your recent stay with us. we are very happy you enjoyed your stay. We definitely like to keep this simple ;). Thank you also for your compliments about our breakfast.Mike RiccioAssistant General Manager

10/10 Excellent

Bernardine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a Great Simple Hotel
Stayed 1 night in Nov 2023
Response from Mike on Nov 28, 2023
Dear Bernardine,Thank you for taking the time to rate your recent stay with us. We are very happy you enjoyed your stay. Thank you so much for that 5 out of 5 rating, and your nice comment. We are a Family owned and operated hotel for over 30 years so your complete satisfaction is of the utmost importance to us. We hope you will always consider staying with us whenever your travels bring you in our direction.Wishing you the Happiest of Holidays!Mike RiccioAssistant General Manager

10/10 Excellent

Patricia

Stayed 1 night in Nov 2023
Response from Mike on Jan 9, 2024
Hi Patricia,Just a note to say THANK YOU for recently being our guest. We appreciate that you took the time to rate your stay. We are very happy you had a good visit with us, and hope you will return again if your travels bring you back in our direction.Again, many thanks!Mike RiccioAssistant General Manager

8/10 Good

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities
Room was cozy, ready ahead of time, clean. Breakfast and parking included.
Stayed 1 night in Nov 2023
Response from Ryan S. Asst. General Manager on Nov 16, 2023
Hello Edgar,We're glad to hear you enjoyed your stay with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Gretchen

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Other than some noisy neighbors, we had a nice stay
Stayed 1 night in Nov 2023
Response from Ryan S. Asst. General Manager on Nov 16, 2023
Hello Gretchen,I'm sorry to hear you had some noise issues during your stay. Always feel free to contact the front desk at anytime to address these complaints as they are always happy to do what they can to ensure you have a peaceful stay. Your business is very important to us and we value your feedback. I'm glad to hear you enjoyed your stay otherwise and we hope you will come back and see us again soon.

10/10 Excellent

mia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great stay! very quiet area but the staff was very nice and the room was nice and clean!
Stayed 1 night in Nov 2023
Response from Ryan S. Asst. General Manager on Nov 12, 2023
Hello Mia, we very happy to hear you enjoyed your stay with us! Your feedback is important to us and helps us ensure all of our guest have a great stay! We hope you are able to stay with us again in the future, and we hope you have a terrific day.

10/10 Excellent

Carmen g

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Ryan S. Asst. General Manager on Nov 9, 2023
Hello Carmen, we're glad to hear you enjoyed your stay. Your feedback is important to us and helps us maintain a good experience for all of our guests. We hope you can stay with us again the the future. Have a wonderful day!

10/10 Excellent

athanasia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff were very friendy
Stayed 1 night in Nov 2023
Response from Ryan S. Asst. General Manager on Nov 9, 2023
Hello Athanasia, we're glad to hear you enjoyed your stay. Your feedback is important to us and helps us maintain a good experience for all of our guests. We hope you can stay with us again the the future. Have a wonderful day!

10/10 Excellent

Phyllis

Stayed 1 night in Oct 2023
Response from Mike on Nov 28, 2023
Hi Phyllis,Thanks for taking the time to rate your recent stay with us. We are happy that you were satisfied and hopefully we will see you again in the near future. We are grateful.Mike RiccioAssistant General Manager

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
It was very handy to major roads and the places we needed to be. All of the staff we interacted with was very friendly.
Stayed 1 night in Oct 2023
Response from Ryan S. Asst. General Manager on Nov 4, 2023
Hello Michele, We're very happy to hear you enjoyed your stay. Your feedback is important to us and always appreciated. I'll forward your complements to our staff members and let them know to keep up the good work! We hope you will come stay with us again soon. Have a great day.

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay.
Stayed 4 nights in Oct 2023
Response from Mike on Oct 28, 2023
Hi William,Thank you for recently choosing to stay with us when you were visiting the area. It was our pleasure having you here with us. We promise to always deserve your business and the high score you gave us. Thanks again.Mike RiccioAssistant General Manager

10/10 Excellent

Cathy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were impressed as soon as we walked in and very pleasantly surprised at how spacious and wonderful the room was :)
Stayed 1 night in Oct 2023
Response from Mike on Oct 28, 2023
Dear Cathy,Thank you so much for taking the time to write your review of your recent stay with us, and scoring your stay so highly. We are very happy that you enjoyed your time here with us. We truly appreciate your business and your kind comments. Please hurry back to see us again.Mike RiccioAssistant General Manager

8/10 Good

Donna

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly but not always at front desk. Cleaning staff was very nice and cleaned well. Ample parking. Shopping and restaurants were in short driving distance.
Stayed 6 nights in Oct 2023
Response from Mike on Oct 16, 2023
Hi Donna,Thanks for writing the review and also adding your kind comments. We are happy you enjoyed your stay. We are all committed to provide good old fashioned hospitality to every guest every stay. Regarding the front desk staff, we are on duty 24/7 and we are never more than a bell ring away. We will always be there for you.Thanks again and take care.Mike RiccioAssistant General Manager

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean
This hotel exceeded my expectations.
Stayed 1 night in Oct 2023
Response from Mike on Oct 16, 2023
Dear Anonymous,We are very happy that you chose to stay in our hotel, and that we ere able to exceed your expectations. We promise to deserve your business each and every time you are here with us. We appreciate you.Mike RiccioAssistant General Manager

8/10 Good

Michael

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Good for overnight stay. Room clean, good condition, staff was very friendly, professional and helpful. I had no issues with stay. Free breakfast was nice perk. Needed a room for soccer tournament, and very limited options in area. Honestly would have paid more for higher star hotel but considering everything, I believe hotel was good value. Would stay again in similar situation.
Stayed 1 night in Oct 2023
Response from Mike on Oct 16, 2023
Hi Michael,Thank you for recently staying with us, and taking the time to write your review. Your comments are very much appreciated. They help us know we are keeping up with our commitment to provide each guest with an exceptional guest experience. The comments are also very helpful to fellow travelers, like yourself, who are unfamiliar with the lodging options in an area. We are happy you enjoyed your stay. Again, thanks for sharing your thoughts.Mike RiccioAssistant General Manager

10/10 Excellent

Carol

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Mike on Oct 28, 2023
Hi Carol,Thank you so much for staying with us recently when you were in the area. It was our pleasure having you here with us. We certainly appreciate the 10 out of 10 score. Thank you so much.Mike RiccioAssistant general Manager

10/10 Excellent

Pam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy, clean and quiet
Very comfy and clean. Had the best night sleep since we started our road trip. Staff is very friendly and helpful.
Stayed 1 night in Sep 2023
Response from Mike on Sep 25, 2023
Dear Pam,Thank you for completing the survey regarding your recent stay at our property, and scoring your stay so highly. It was our pleasure having you here with us. We are happy that you enjoyed your stay and were able to get a good night sleep when you were here. We want you well rested before you stay each day. We truly appreciate your business. I also wanted to personally thank you for all your kind comments. Your business is very important to us and we value your feedback. By telling us what you liked about your stay, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Mike RiccioAssistant General ManagerBest Western Philadelphia South - West Deptford Inn

8/10 Good

Michael, Lancaster

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and the staff were great!
Stayed 1 night in Sep 2023
Response from Mike on Sep 21, 2023
Dear Michael,Thank you for completing the survey regarding your recent stay at our property, and scoring your stay so highly. It was our pleasure having you here with us. We are happy you enjoyed your stay, and we truly appreciate your business. I also want to personally thank you for your kind comments.Your business is very important to us and we value your feedback. By telling us what you liked about your stay, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Mike RiccioAssistant General ManagerBest Western Philadelphia South - West Deptford Inn

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They were clean and willing to give you clean towels every day if you asked. The small trash cans had an extra bag so you could empty and still have a clean bag. The front desk help were great. Breakfast buffet was good and very clean.
Stayed 3 nights in Sep 2023
Response from Mike on Sep 20, 2023
Hi Gary,Thanks for taking the time to review your recent stay with us. We really appreciate the high score you gave us and all your kind and generous comments. It is also very helpful to fellow travelers that you provided details about the stay because it helps others who are traveling to a particular area but are not familiar with the lodging options. We are very happy that you enjoyed your stay and hope you will always return whenever your travels bring you back in our direction.Hope to see you again soon.Mike RiccioAssistant General Manager

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel, staff was very helpful and nice.
Stayed 1 night in Sep 2023
Response from Mike on Sep 17, 2023
Dear Andrew, Thank you for completing the survey regarding your recent stay at our property, and scoring your stay so highly. We are very happy that you enjoyed your visit. It was our pleasure having you here with us. I also want to personally thank you for all your kind comments. We truly appreciate your business. Your business is very important to us and we value your feedback. By telling us what you liked about your stay, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Mike RiccioAssistant General ManagerBest Western Philadelphia South - West Deptford Inn

6/10 Okay

JOY

Traveled with family
Disliked: Amenities
If you are looking for a place for a night’s stay, it’s ok, but it has nothing to write home about.
Stayed 1 night in Sep 2023
Response from Mike on Sep 17, 2023
Dear Joy,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me.Sincerely,Mike RiccioAssistant General ManagerBest Western Philadelphia South - West Deptford Inn

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great and the staff was wonderful. The room was very clean which is important
Stayed 1 night in Sep 2023
Response from Mike on Sep 11, 2023
Hi Nancy,Just a note of thanks for your recent stay with us, and taking the time to write your review. Your feedback is very important to us and also very helpful to both our hotel and fellow travelers. We are very happy that you enjoyed your stay. We appreciate your business, and all your kind comments. We hope you will come back and stay with us again if your travels bring you back to the area.Take good care and we always wish you safe travels!Mike RiccioAssistant General Manager

8/10 Good

linda

Traveled with partner
Liked: Cleanliness, staff & service
Main problem it was too far from airport. Convoluted drive from phila airport for very tired driver
Stayed 1 night in Sep 2023
Response from Mike on Sep 10, 2023
Hi Linda,Thank you for your recent stay with us, and taking the time to write your review. While we are about a 20 minute drive from the Philadelphia airport, we certainly understand that it can seem much further to a tired driver. We certainly hope that you enjoyed a quiet restful night while you were here and enjoyed our free buffet style breakfast in the morning before you left us.We truly appreciate your business and hope you will return again in the future.Sincerely,Mike RiccioAssistant General Manager

10/10 Excellent

Robin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly and helpful staff, good breakfast, quiet, convenient, affordable!
Stayed 1 night in Sep 2023
Response from Mike on Sep 10, 2023
Hi Robin,Thank you for completing the survey regarding your recent stay at our property, and scoring your stay so highly. We are happy that you enjoyed your stay here with us. It was our pleasure having you here with us.Your business is very important to us and we value your feedback. By telling us what you liked about your stay, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Mike RiccioAssistant General ManagerBest Western Philadelphia South - West Deptford Inn

6/10 Okay

roy

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Aug 2023
Response from Mike on Sep 5, 2023
Hi Roy,Thank you for taking the time to rate your recent stay with us. We are a Family owned and operated hotel for over 30 years and you complete satisfaction is very important to us. We would be very interested in hearing what we could have done to give you a better guest experience. Again, thank you for staying with us. We truly appreciate your business.Mike RiccioAssistant General Manager

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Mike on Sep 5, 2023
Dear Elizabeth,It was certainly our pleasure having you stay with us. Thank you for taking the time to rate your stay with. We are very happy that you enjoyed your stay. We hope every time your travels bring you in our direction you will consider us your home away from home.We truly appreciate your business.Mike RiccioAssistant General Manager

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's OK
It was OK. To be honest, I expected to be a little bit better in terms of breakfast variety and room comfort.
Stayed 1 night in Aug 2023
Response from Mike on Sep 5, 2023
Thank you for your recent visit with us, and taking the time to write your review. Your satisfaction and feedback is very important to us. We are very sorry that you were not satisfied with our complimentary breakfast buffet. We have probably one of the most generous and extensive menus of any hotel breakfast and all of our food is cooked fresh and from scratch every morning. We do value your opinion so thank you for sharing that with us.Mike RiccioAssistant General Manager

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Good cookies at front desk
Stayed 2 nights in Aug 2023
Response from Mike on Aug 26, 2023
Hi Joe,Thank you so much for your recent stay with us, and also for taking the time to write your review. We appreciate the 5 out of 5 rating. We are happy you enjoyed the cookies. We bake them here for our guests Monday through Thursday. Hurry back to see us soon.Mike RiccioAssistant General Manager

8/10 Good

SHERRY

Liked: Cleanliness, staff & service, property conditions & facilities
Property was overall good
Stayed 1 night in Aug 2023
Response from Mike on Aug 23, 2023
Hi Sherry,Thank you very much for taking the time to review your recent stay with us, and scoring your stay so highly. It was our pleasure having you here with us. We are a Family owned and operated hotel for over 30 years and we are completely committed to providing all of our guests with good old fashioned hospitality. We truly appreciate your business.Please come back to stay with us again if your travels bring you back in our direction.Mike RiccioAssistant General Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was pleasant, rooms were clean, breakfast was good. Overall great stay
Stayed 2 nights in Aug 2023
Response from Mike on Aug 22, 2023
Thank you for completing the survey regarding your recent stay at our property, and scoring your stay so highly. We are happy that you enjoyed your stay with us. We truly appreciate your visit.We value your feedback. By telling us what you liked about your stay, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Mike RiccioAssistant General ManagerBest Western Philadelphia South - West Deptford Inn

10/10 Excellent

Nicole, Buffalo

Stayed 1 night in Aug 2023
Response from Mike on Sep 10, 2023
Dear Nicole,Thank you for recently choosing to stay with us when you were in our area. We know you have many places to choose from so we are honored that you decided to stay in our hotel. We are a Family owned and operated hotel for over 30 years so you satisfaction is very important to us. We truly appreciate your business and hope to see you again if your travels bring you back in our directions.Mike RiccioAssistant General Manager

10/10 Excellent

Mauro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Mike on Aug 22, 2023
Dear Mauro,Thank you for taking the time to review your recent stay with us. We appreciate the 5 out of 5 rating. We are a Family owned and operated hotel for over 30 years. It is very important to us that you are completely happy with your stay. We truly believe in good old fashioned hospitality. Thank you so much for your business and we hope you will always come back to stay with us if you return to our area.Mike RiccioAssistant General Manager

10/10 Excellent

Kristen, Norwell

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and accommodating front desk staff despite the late hour of our arrival. Clean room, nice bedding. Convenient location just off the highway.
Stayed 1 night in Aug 2023
Response from Mike on Aug 7, 2023
Dear Kristen,Thank you for completing the survey regarding your recent stay at our property, and scoring your stay so highly. We are very happy you enjoyed your stay. We truly appreciate your business, and are honored that you chose to stay at our hotel while you were in the area. We are a Family owned and operated hotel for over 30 years and your complete satisfaction is very important to us. I also wanted to personally thank you for all your kind and informative comments.Your business is very important to us and we value your feedback. By telling us what you liked about your stay, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Enjoy the rest of your summer and we always wish you safe travels.Sincerely,Mike RiccioAssistant General ManagerBest Western Philadelphia South - West Deptford Inn

10/10 Excellent

Karen

Traveled with family
Liked: Amenities
The location of this hotel was very convenient - right off our route. The check in was very helpful and the rooms clean and comfortable.
Stayed 1 night in Jul 2023
Response from Mike on Aug 7, 2023
Hi Karen,Just wanted to say THANK YOU for your recent stay with us. We appreciate that you took the time to write your review and to score your stay so highly. We are a Family owned and operated hotel and your satisfaction is very important to us. We always want to provide you with a superior guest experience every time you are here with us.we truly appreciate your business and hope you will return to stay with us again in the future.Mike RiccioAssistant General Manager

10/10 Excellent

STEPHEN, MENTOR

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay at a reasonable price.
Stayed 2 nights in Jul 2023
Response from Mike on Jul 29, 2023
Hi Stephen,Thank you so much for being our guest, and taking the time to write your review. We appreciate the 5 out of 5 rating very much. We are a Family owned and operated hotel so your complete satisfaction is very important to us. We sincerely appreciate your business and kind comments.Please come back to see us again if you return to our area.Mike RiccioAssistant General Manager

10/10 Excellent

Jack

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Quiet clean and comfortable rooms. Nice breakfast!
Stayed 4 nights in Jul 2023
Response from Mike on Jul 25, 2023
Hi jack,Thank you for completing the survey regarding your recent stay at our property, and scoring your stay so highly. We are happy you enjoyed your visit. It was our pleasure having you stay with us. We truly appreciate your business.We really value your feedback. By telling us what you liked about your stay, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Mike RiccioAssistant General ManagerBest Western Philadelphia South - West Deptford Inn

8/10 Good

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was enjoyable stay with good room and good breakfast bar offering with stay . Staff was very good .
Stayed 5 nights in Jul 2023
Response from Mike on Jul 25, 2023
Hello Steven,Just a note to express our sincerest thanks for you choosing to stay at our hotel recently. We appreciate your business and that you took the time to review your stay. It is very important for us to get your feedback so we know we are providing each guest with a superior guest experience. This is very important to us. Thank you also for your nice comments. I will share your review with our staff team. Thanks again and have a wonderful rest of your summer.Mike RiccioAssistant General Manager

10/10 Excellent

Rolex st

Stayed 1 night in Jul 2023
Response from Mike on Aug 12, 2023
Just a note to say THANK YOU for your recent stay with us, and for scoring your stay 5 out of 5. We truly appreciate it. We hope you will always come back to stay with us whenever you are in our area.Take good care and have a wonderful rest of your summer.Mike RiccioAssistant General Manager

10/10 Excellent

Moses

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was next to the ice maker, and it was too noisy when used.
Stayed 1 night in Jul 2023
Response from Mike on Jul 19, 2023
Hi Moses,We very much appreciate that your chose to say with us on your recent visit to our area. I wanted to personally THANK YOU for being our guest and also scoring your stay so highly. We are very grateful. I do want to apologize if the ice machine in the hallway was too noisy. I hope you will come back and stay with us again if you ever return to this area.Take care and have a wonderful summer.Mike RiccioAssistant General Manager