Ratings based on 737 Verified Reviews

3.3 out of 5
60% of guests recommend
3.4 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 11, 2017
The hotel is nice and comfy and has a friendly staff.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Inexpensive Hotel

Posted Dec 10, 2017
Pros: Location and price
Location: Close to the beaches (20 minutes) and harbors. Lots of restaurants.
Have stayed here before. Room is comfortable at a reasonable rate.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 6, 2017
What? I have to write a revie. I hate these things. I lost my credit card and they let me leave a cash deposit which is fine with me yay
2 out of 5
by A verified traveler from los angeles

Two horrible nights

Posted Nov 27, 2017
After an all hot days tournament come to find out the a/c didn't work and ran out of toilet paper and the room very small filled out with all this bulky furniture,not good..
Comment from Hotel Management
Nov 29, 2017 by La Quinta Thousand Oaks, Hotel Management
Dear Coach, Thank you for staying with us during your recent tournament. I sincerely apologize for the A/C and Toilet paper issues you encountered. We have addressed these items with our team to ensure this is not an issue moving forward. Thank you for taking the time to give us feedback about your stay and we hope to have the opportunity to show you our improved service if you travel to the area again. Sincerely, La Quinta Thousand Oaks
1 out of 5
by A verified traveler

Smell

Posted Nov 23, 2017
Called front office about the smell of weed like at 8-9pm on 11/21/17 and no one ever went to go check on that smell keep on going for the whole night woke up with a huge head . Then tv had no signal was unplug cables not right took me 30 minutes to figure it out and then called the front desk took them a while to come in but by that time I had already fixed it. My stay there was 11/21-11/22 check out horrible experience left sick from there
Comment from Hotel Management
Nov 27, 2017 by La Quinta Thousand Oaks, Hotel Management
Dear Guest, I apologize for the issues you encountered. I will address these items with the team and ensure our 100% Non-Smoking policy is enforced. I will work with our Housekeeping and Maintenance team to make sure they have checked everything in the guest room prior to renting it. Thank you for your feedback as it will help us improve. Sincerely, La Quinta Thousand Oaks
5 out of 5
Recommended
for Everyone
by A verified traveler

Relaxing getaway

Posted Nov 17, 2017
Our room was very clean. The staff was welcoming. The breakfast needed to be a little more fresh, but I do appreciate the manager letting me know they'll be working to make it top notch. Overall, great experience
Comment from Hotel Management
Nov 27, 2017 by La Quinta Thousand Oaks, Hotel Management
Dear Allie, We appreciate you taking the time to give us feedback about your stay. Our staff is happy to hear you had a great experience and we look forward to your next visit. Sincerely, La Quinta Thousand Oaks
5 out of 5
Recommended
for Everyone
by A verified traveler from West Bloomfield, Michigan

Convenient to the Newbury Park area.

Posted Nov 15, 2017
Staff and mangement were on top of everything 24/7.
Comment from Hotel Management
Nov 16, 2017 by La Quinta Thousand Oaks, Hotel Management
Dear Peter, Thank you for staying with us and giving us feedback about your experience. We are pleased to hear our staff made your stay enjoyable. We look forward to the opportunity to have you as our guest again soon. Sincerely, La Quinta Thousand Oaks
2 out of 5
by A verified traveler from Florida

Very poor managgement

Posted Nov 13, 2017
Pros: Nothin
Cons: I am not sure if things can be improved
Location: Nothing
Initially I was given a room where the phone and the fridge was not working. The carpet of the room is very dirty and smelling. A lot of junk was placed in front of my room. After a bitter argument I was shifted to another room which is litter better. One of the maids have removed my paper which had my receipts which I need to submit to my company for reimbursement. It also had my ear phones. The management did not bother much even when I made a complaint. Over all it was a bitter experience and for sure I will not recommend this hotel for anybody.
Comment from Hotel Management
Nov 16, 2017 by La Quinta Thousand Oaks, Hotel Management
Dear Guest, I apologize for the room issues and the mistake of throwing away the dining bag with the receipt. I have addressed this with the staff to ensure this does not happen again. We are working diligently to improve the product and service to improve the guest experience. Thank you again for taking the time to tell us about your experience and staying with us. Sincerely, La Quinta Thousand Oaks
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 20, 2017
Fresh clean scent and comfortable bed. Great customer service.
Comment from Hotel Management
Oct 23, 2017 by La Quinta Thousand Oaks, Hotel Management
Dear Guest, Thank you for choosing La Quinta. We are pleased our staff provided great comfortable service and accommodations. We look forward to having you as our guest again soon. Sincerely, La Quinta Thousand Oaks
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

La Quinta

Posted Oct 20, 2017
I had a great stay at La Quinta Inn & Suites, I was skeptical at first because of the reviews that I read. When I entered my room I was surprisingly pleased, the room was very clean, there was a card with the name of the person who serviced the room, which was a great touch. I did not have the opportunity to make it to breakfast, but what was offered looked good. The grounds were safe, and one night I even saw security walking around the parking lot. The carpet wasn't the cleanest, but everything else was great, definitely worth the price for the location.
Comment from Hotel Management
Oct 23, 2017 by La Quinta Thousand Oaks, Hotel Management
Dear Mikaela, Thank you for sharing your experience with us. We are pleased to hear you had an enjoyable stay. I will share this with our staff and celebrate their efforts in providing a clean and accommodating experience. Thank you again for your feedback and staying with us. We look forward to having you as our guest again soon. Sincerely, La Quinta Thousand Oaks