Ratings based on 509 Verified Reviews

3.1 out of 5
55% of guests recommend
3.3 Room cleanliness
3.7 Service & staff
3.3 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from London,ont

really friendly staff both at the front desk

Posted Jun 4, 2017
Pros: friendly staff
Cons: outdated and aged hotel
Location: lots of restaurants grocery stores bowling alley mini golf
front desk staff bent backwards to make up for our initial disappointment of the dated hotel and gm called and followed up made sure at the end we were looked after Restaurant downstairs good food and server was pleasent
Comment from Hotel Management
Jun 6, 2017 by GM, Hotel Management
Good to hear your stay with us was a pleasant one. We try our best. Thanks for letting us know.
2 out of 5
by A verified traveler

Old, musty hotel

Posted Jun 2, 2017
Hot tub was the only good thing. The room was old and smelled like mold.
Comment from Hotel Management
Jun 6, 2017 by GM, Hotel Management
Thank you for staying with us at the Airlane. We are currently looking into the issues you experienced. Thanks for letting us know.
4 out of 5
Recommended
for Families
by A verified traveler from sioux lookout

mix of business and pleasure

Posted Apr 20, 2017
Pros: close to the airport and very accomadating staff
Cons: elevator
Location: its on aerthur street which has a lot of restaurants and grocery stores etc
close to the airport - courtesy van - no elevator. It is a generalized area that enables people to walk to see things. It is on a main drag so there are no "old" sights to see yet there still items of interest like bowling and a Harley shop, shoppers drug mart. Although the airport is on'y 5 minutes away the flight path is not over the motel.
Comment from Hotel Management
Apr 20, 2017 by GM, Hotel Management
Thank you for staying with us. Good to hear you had a pleasant stay. Thanks for your feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler from Winnipeg MB

Comfortable stay

Posted Apr 18, 2017
Pros: The bedding and the cleaning staff.
Cons: Change carpets and/or drapes, get rid of that old tobacco smell in the non-smoking rooms.
Location: Shopping is close by, lots of restaurants, very close to the airport.
It's an old hotel, but comfortable. The bedding is the best! The bed was comfortable, and the bedding is so soft. Old tobacco smoke smell lingered in our room though it was in a no-smoking section. Must have been the carpets or the drapes. The bathroom was renovated and worked great. Would definitely stay here again.
Comment from Hotel Management
Apr 20, 2017 by GM, Hotel Management
Thank you so much. We're making some changes but unfortunately they take time. Good to hear you had a nice stay, Thanks for letting us know.
4 out of 5
by Kenneth

Generally a decent hotel

Posted Mar 6, 2017 on Hotels
I planned to visit Lakehead University and needed a place to stay. This was the cheapest hotel close to the airport, so I thought I would try here. It turned out to be a decent place. I have no complaints. Rooms were clean and staff are friendly. The in-hotel restaurant serves a nice local breakfast. I walked here from the airport since it is relatively close although the staff said that they would have come pick me up had I called them. Generally a decent hotel.
Comment from Hotel Management
Mar 11, 2017 by General Manager, Hotel Management
Thank you so much. We happy you had a good stay with us at the airlane. Thanks for letting us know.
3 out of 5
by Helga

Posted Mar 4, 2017 on Hotels
Staff are very accommodating. Had a good sleep
Comment from Hotel Management
Mar 11, 2017 by General Manager, Hotel Management
Good to hear you had a pleasant stay. Thank you for letting us know.
3 out of 5
by A verified traveler

Close to airport

Posted Feb 18, 2017
Ok for convenience when flying but wouldn't recommend staying longer than that.
Comment from Hotel Management
Apr 21, 2017 by GM, Hotel Management
Thank you for staying with us at the Airlane.
2 out of 5
by A verified traveler

Posted Feb 16, 2017
Pros: All staff were friendly and helpful.
Location: I was in Thunder Bay for Medical reasons so did not really need to look for things to do.
They do need to keep it quiet in the rooms and I don't think they have soundproof doors. I heard crying and screaming and thought someone was in distress. I was ready to call the police to rescue a female who I thought was apparently in need. Turned out that was not the case and lucky for them I did not involve the police. It happened to be someone who was intoxicated and did not know enough to be quiet while they were engaging in other activities, which sounded like it was happening right outside my door.
Comment from Hotel Management
Feb 20, 2017 by GM, Hotel Management
We're sorry to hear about the experience you had. We will double our efforts in terms of security. Thank you for letting us know.
3 out of 5
by A verified traveler

Loud and old

Posted Jan 27, 2017
The hot tub was old and the tub only had 1 speed way to hard I couldn't lay in there for long cause it hurt The furniture was very old and torn The room was very big... I had the jacuzzi suite Extremely loud u could here planes taking off constant just about shaking pictures off the wall. I would never ever ever stay there again. And I would not recommend Oh ya the front desk was rude also Free breakfast was good tho and bed was comfortable it was a king size
Comment from Hotel Management
Jan 31, 2017 by GM, Hotel Management
We're sorry your stay with us wasn't an enjoyable one. We will work hard to fix the issues you experienced. Thank you for letting us know.
4 out of 5
Recommended
for Everyone
by A verified traveler from ontario

Positive experience

Posted Jan 23, 2017
Friendly customer service from start to finish of my stay Room was very clean. Free upgrade to a king size business room. I got the best sleep I've had in a while with the comfortable bed. Even with a bunch of hockey teams staying on site, it was still a quiet peacefully stay and sleep. Thanks
Comment from Hotel Management
Jan 24, 2017 by GM, Hotel Management
Thank you so much. Very happy to hear your stay was a good one. Thanks for letting us know and we'll see you again.