Ratings based on 467 Verified Reviews

They paid and stayed. We double-checked.
3.1 out of 5
54% of guests recommend
3.3 Room cleanliness
3.7 Service & staff
3.3 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Ontario

close airport

Posted Sep 11, 2016
Pros: Free long term parking and shuttle service.
Cons: Needs an elevator.
Just stayed one night to catch an early morning flight. Free 24 hour shuttle service and free long term parking.
Comment from Hotel Management
Sep 12, 2016 by GM, Hotel Management
Happy to see you had a good stay with us. Not sure we can do anything about the elevator issue at this time. Thanks for letting us know.
4 out of 5
by A verified traveler from Nairn Centre, ON

Posted Sep 8, 2016
Pros: the pool and hot tub was great and my husband loved the steam room. When I booked it was importantfor me that it was close to the nursing home where o
Cons: make sure that your guests know that they have to get the towels from the front desk for the pool. I didn't know until I went to the pool.
Location: NA
although it is an older hotel the building and the room were well kept. Staff was very friendly and helpful whenever they were asked anything.
Comment from Hotel Management
Sep 9, 2016 by GM, Hotel Management
Thank you so much. Happy to hear you had a good stay with us. Thanks for letting us know.
1 out of 5
by A verified traveler

Do NOT stay here

Posted Sep 3, 2016
This place was filthy, gross, dirty, and more of a party hotel with drunks and a crackhead outside. There were burn marks in our 'non smoking' room. Place smelled gross. Terrible lighting out and around the building.
Comment from Hotel Management
Sep 6, 2016 by GM, Hotel Management
We're so sorry your experience with us was not a positive one. We are currently working on resolving each and every one of the issues you experienced. Thank you for your feedback.
3 out of 5
by A verified traveler

Airlane in Thunder Bay

Posted Aug 29, 2016
Pros: The staff were wonderful.
Cons: Very old motel. Needs an elevator to the 2nd floor, paint, new carpets. I didn't look at the pool area.
Location: Very central,,near the airport and main street. Location is great.
The staff were fantastic. I was there for 4 nights. The first 2 nights I was in a room that was terrible. A huge spider/web on the wall, and a room I did not feel safe in. I was upgraded to a room on the 2nd floor and that was much better. No elevator for luggage was a surprise so you have to climb stairs with suitcases. The hotel looks very aged and the rugs are quite old and rundown but otherwise clean. The beds are comfortable.
Comment from Hotel Management
Aug 30, 2016 by General Manager, Hotel Management
We're happy to hear your stay worked out. We are currently looking at ways to upgrade the guest experience. Thanks for your feedback..
3 out of 5
by A verified traveler from ontario

Needed a place to sleep

Posted Aug 18, 2016
Just a place to sleep. I have been in worse hotels. Carpets were dark and dirty.
Comment from Hotel Management
Aug 30, 2016 by General Manager, Hotel Management
Thanks for your feedback. The place does look tired and we're looking into what we can do for the future. Thanks again.
3 out of 5
by A verified traveler from Montréal

Hôtel facile d'accès de l'aeroport et quelques ach

Posted Jul 11, 2016
Parfait pour quelques achats au alentour et la salle de conférence à même l'hôtel. Bouffe très standard et décor au alentour très ordinaire.
Comment from Hotel Management
Jul 12, 2016 by General Manager, Hotel Management
Thank you for your comments. We are looking into the issues you experienced. Thanks for letting us know.
2 out of 5
by Yves from Merrickville

Ok no more

Posted Jun 12, 2016 on Hotels
Ok but probably no more than one night. AC did not work and be carefull of the music over the week end...
Comment from Hotel Management
Jun 17, 2016 by General Manager, Hotel Management
I'm sorry to hear your stay was not a happy one. We will work hard to fix the issues you mentioned. Thank you for letting us know.
4 out of 5
by A verified traveler

Posted Jun 4, 2016 on Hotels
Comment from Hotel Management
by General Manager, Hotel Management
Thank you for your comments.
2 out of 5
by Hugh

Posted Jun 3, 2016 on Hotels
Rather sketchy area and hallways dark and dingy. Confusing layout.
Comment from Hotel Management
by General Manager, Hotel Management
Thanks for you comments. We will do our best to fix the issues ou experienced. Thanks for letting us know.
4 out of 5
by Andre

Posted Jun 1, 2016 on Hotels
Comment from Hotel Management
by General Manager, Hotel Management
Thank you for your comments.