Ratings based on 548 Verified Reviews

3.1 out of 5
53% of guests recommend
3.3 Room cleanliness
3.7 Service & staff
3.3 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, loved the area.

Posted Nov 27, 2017
I loved the hotel and area. It was a nice place for the weekend. The veiw was something else, I wasn't expecting to see only the roof..
Comment from Hotel Management
Nov 27, 2017 by GM, Hotel Management
So sorry about the view. You raise a good point. I think we need to take a good look at which rooms have that kind of view and advise accordingly. Glad you had a good stay otherwise. Thank you so much.
4 out of 5
Recommended
for Everyone
by A verified traveler from Ontario

Outstanding pool and spa

Posted Nov 25, 2017
There is a ghost of splendor in this aging hotel. The rooms are plain, but clean, and there was a microwave and mini fridge. It was the spa that enchanted me... Pool, hot tub, steam room, sauna and exercise equipment. I would return the just for this amenity! Comfortable stay, friendly staff.
Comment from Hotel Management
Nov 30, 2017 by GM, Hotel Management
Thank you so much for the kind words. So happy you enjoyed your stay. Sometimes difficult with an aging hotel. More upgrades to come. Thanks for letting us know.
2 out of 5
by A verified traveler

Posted Nov 18, 2017
Very cold hotel room after asking for the heat turned up. House keeping try to push the latch on the iver after being told to come back later .very unsatisfactory will never stay there again
Comment from Hotel Management
Nov 20, 2017 by GM, Hotel Management
So sorry this happened. We will address the heat and housekeeping issue right away. Thank you for letting us know.
2 out of 5
by A verified traveler

Not nice

Posted Oct 5, 2017
Cons: Replace carpets in rooms and passages, repair leaking roofs
Location: Good
I could smell the moist carpets as I entered the passages and in the room, a bucket meant for collecting water from a leaking roof on the way, stained carpets etc
Comment from Hotel Management
Oct 10, 2017 by GM, Hotel Management
So sorry about this. We have been and will continue to work hard to fix these issues. Thank you for letting us know.
2 out of 5
by A verified traveler

The room

Posted Oct 3, 2017
The room was set up good when I rolled the covers down on one of the beds the pillows and sheets had an smell like body Oder to them
Comment from Hotel Management
Oct 5, 2017 by GM, Hotel Management
So sorry this happened. please ensure you notify front desk when this type of thing happens. We will address asap. Thank you for letting us know.
1 out of 5
by A verified traveler from fort frances , on

Outdated and smelled

Posted Sep 28, 2017
Rooms are outdated, no AC had a window from the 60s that opened but had no screen, no elevators to bring luggage to second or third floor, room had a wierd smell to it, and beds were uncomfortable. Definitely not what you would expect for the price they charge. Only plus side is the staff was nice and the food at bar was decent.
Comment from Hotel Management
Oct 2, 2017 by GM, Hotel Management
So sorry that your experience was not what was expected. We will address each of your concerns right away. Unfortunately the lack of elevator requires a bit more. Thank you for letting us knw.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sioux Lookout, ON

Clean hotel, enjoyed the pool

Posted Sep 25, 2017
Pros: clean, very comfortable.
Cons: fix the extremely rough and broken parking lot. Improve the hotel sign so it's more easily visible from the street.
Location: mini mall, work-out centre & Tim Horton's within walking distance. Starbucks and restaurant at the Valhalla across the street.
Kids enjoyed the pool, in house restaurant makes it easy to eat without the hassle of leaving the hotel. Has a nice large lobby with fireplace to just kick back with a coffee and book.
Comment from Hotel Management
Sep 26, 2017 by GM, Hotel Management
Thank you so much. Oh the broken parking lot.....so much rain has hampered it's repair. It is being done though. Thanks for your feed back.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sioux Lookout, ON

Older but clean & cozy

Posted Sep 25, 2017
Pros: clean & cozy. close to airport.
Cons: Clearer more bolder name of hotel sign.
Location: There's a mini mall & Tim Horton's within walking distance. Also a really great work out centre all in about a 10-15 walk from hotel.
Older hotel, terrible signage (hard to see the name of the hotel) rough parking lot. Customer service excellent, rooms are exceptionally clean & cozy. Price is comparable. Restaurant inside makes it enjoyably easy to get a great bite to eat. Airlane is usually my go to place to stay in Thunder Bay.
Comment from Hotel Management
Sep 26, 2017 by GM, Hotel Management
Thank you very much for your loyalty. Parking lot is being fixed. Just so much rain this year and by the time it dries up...more rain. Thanks for your feed back.
3 out of 5
by A verified traveler

A-okay.

Posted Sep 1, 2017 on Hotels
It was good night's. After a flight cancellation it was the only place close to the airport that was available. Room was clean. Hotel was quiet.
Comment from Hotel Management
Sep 8, 2017 by General Manager, Hotel Management
Happy to hear you had a pleasant stay. Thanks for letting us know.
3 out of 5
by A verified traveler from Winnipeg Manitoba

2 different hotels

Posted Aug 31, 2017
Pros: Loved the setting lots of restaurants close to shopping etc. I am unsure if we would return there For sure we would stress a non-smokers room
Cons: rugs in corridors are worn out and smell make breakfasts a must
Location: close to restaurants shopping
First night suite room worth the $ clean comfortable what we had looked for 2nd stay we were placed in a dump room that had had smokers in it it was horrible we asked to be moved which one employee was very agreeable to do found one a little bit down the hallway to the left I t was like it was a different hotel clean bed comfortable enough and clean no smoke smell BUT did not include any breakfasts
Comment from Hotel Management
Sep 1, 2017 by GM, Hotel Management
Good to hear we were able to accommodate you. We try our best considering the age of the property but more upgrades to come. Thanks for letting us know.