Ratings based on 176 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Posted Dec 5, 2016
Pros: close to airport. Continental breakast was great
It served its purpose--overnight stay. Room was situated by elevator. Check in and out was very fast.
5 out of 5
by A verified traveler

great staff

Posted Nov 21, 2016
great room and staff recommended great places to eat
4 out of 5
by A verified traveler

Its a Best Western

Posted Oct 31, 2016
Nothing fancy, just a typical cheap hotel. Gets the job done
5 out of 5
by A verified traveler

Nice

Posted Oct 9, 2016
Clean friendly helpful made you feel comfortable and relax as soon as you started checking in.
Comment from Hotel Management
Oct 9, 2016 by Stuart, Gm, Hotel Management
Thank you for choosing us. Stuart. Gm
4 out of 5
by A verified traveler from HB, CA

Hotel and room in general was clean and spacious.

Posted Oct 7, 2016
Pros: Conveniently close to the airport and met the hotel chain standards.
Cons: I had no issue with this hotel. It had enough parking and the breakfast met Best Western's standards.
Location: The hotel was close to the airport, shopping and Canada's famous coffee shop.
Comment from Hotel Management
Oct 9, 2016 by Stuart, GM, Hotel Management
Thank you for choosing us.
1 out of 5
by A verified traveler

The staff at the front desk were unprofessional.

Posted Oct 6, 2016
Asked one staff for directions at the front desk and made it seem like I was bothering him. Who in the right mind, would put a gym, with a treadmill on the 3rd floor, with rooms below. We were awaken at 6 am with the thumping.
Comment from Hotel Management
Nov 10, 2016 by Stuart, GM, Hotel Management
Thank you for choosing to stay with us. I am sorry to read that the staff member was not as friendly as I would want him to be. If you can tell me the time of the day /date that you encountered him. I would like to do some corrective actions
5 out of 5
by A verified traveler from Midland, ON

Nice hotel and easy access to highway

Posted Oct 3, 2016
Pros: Hotel was clean. Front desk staff were very knowledgable.
Cons: n/a
Location: Hotel had restaurants close by and it was close to travel route right off the highway.
Hotel staff were very pleasant and accommodating. Hotel was easy to access and delivery of food was quick.
Comment from Hotel Management
Nov 10, 2016 by Stuart, GM, Hotel Management
Thank you for choosing to stay with us. We hope to see you again, soon
5 out of 5
by A verified traveler

Excellent hotel in Thunder Bay

Posted Sep 28, 2016
Pros: Everything! Location, parking, front desk staff, comfort, etc.
Cons: Nothing
Location: Walking distance to restaurants, and there is a mall with a Metro grocery store around the corner if you'd like to have a pleasant walk.
I've stayed here before a I will again. Easy access to highway 17, and lots of food and dining options within walking distance. Gas station is nearly next-door and you don't even have to get onto the road to access the station! Though it is near the airport, it is wonderfully quiet by the evening hours. The hotel is safe, quiet, and amenities to be expected of a Best Western. The breakfast buffet is small but thorough and more than enough for anyone. I truly look forward to staying here when I come through Thunder Bat.
Comment from Hotel Management
Oct 9, 2016 by Stuart, GM, Hotel Management
Thank you for returning and for taking the time to post a review We hope to see you again
5 out of 5
by A verified traveler from Terrace Bay, ON

Close to airport

Posted Sep 8, 2016
The hotel is very clean and the beds were very comfortable. Will stay here again for sure! Very close to the airport for reallocate early morning flights.
Comment from Hotel Management
Nov 10, 2016 by Stuart, GM, Hotel Management
Thank you for choosing to stay with us. We hope to see you again soon
5 out of 5
by A verified traveler

Good hotel close to airport and university

Posted Sep 7, 2016
Pros: Everything went smooth and they had a good breakfast.
Location: Close to the university
Good check in, nice room and great breakfast friendly staff