Ratings based on 788 Verified Reviews

3.6 out of 5
72% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from s

Great Family Hotel

Posted Jul 23, 2017
Children loved the pool area. Hotel was close to restaurants and stores. Close to many attractions. Clean & quiet.
Comment from Hotel Management
Jul 24, 2017 by r, Hotel Management
Hello Alley, Thank you for the amazing review! I hope to see you again soon . Raymond. General Manager
3 out of 5
Recommended
for Families
by A verified traveler from London,

Stopover in Winnipeg

Posted Jul 19, 2017
Pros: Location and waterslide
Location: Just stayed overnight on our way West so only found a dinner place.
Hotel was clean but a little worn. Is in the process of being renovated though. The water slide was a big hit with our younger travelers.
Comment from Hotel Management
Jul 26, 2017 by r, Hotel Management
Thank you for taking time to Review the Victoria Inn. We will share your comments with our sister property in Winnipeg. Raymond General Manager Thunder Bay
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel By the Airport

Posted Jul 10, 2017
Stayed here for two nights on a business trip. The staff were friendly and accommodating and were able to extend my stay when needed. The room I stayed in was clean and well kept. Everything you can expect out of a room. Room service from what I saw was good too. Would stay here again if in the area
Comment from Hotel Management
Jul 12, 2017 by r, Hotel Management
Thank you for the kind review. I hope we have the chance to host you again soon. Raymond General Manager
2 out of 5
by A verified traveler from Toronto

Tired hotel, very basic.

Posted Jul 7, 2017
This hotel is just so/so. Very noisy - had to change rooms. Lots of noisy kids running the place. Very long wait to check-in and check out.
Comment from Hotel Management
Jul 12, 2017 by ray, Hotel Management
Hello Derek, I am sorry that we were not able to exceed your expectations. I do hope we have the chance to host you again so that you may experience a better level of service and product. Raymond General Manager
2 out of 5
by A verified traveler

One night

Posted Jun 30, 2017
Pros: Nothing
Elevator not working and allocated a 3rd floor room with very heavy bags. Heating did not work thermostat non functional. Constant bathroom fan exhaust noise all night with no way to stop it. Airport shuttle drivers refused to load bags into the van in spite of a tip. Airport pick up took 45 minutes in spite of 3 repeated assurances "he is on his way and will be there in 3 minutes" One corridor block by a locked door which would not respond to my room key
Comment from Hotel Management
Jul 12, 2017 by ray, Hotel Management
Hello Ken. As we discussed, I do apologize for the inconveniences you experienced during your stay with us. Raymond General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Average hotel.

Posted Jun 8, 2017
Room was clean enough. Staff was friendly. Cleaning staff left a cleaning rag in my room and it remained there for the last 2 days of my stay. Room service trays were left in the halls well into the late afternoon on more than 1 occasion. My card access was disabled 2 days prior to scheduled check out however staff was quick to resolve. I would consider staying here again.
Comment from Hotel Management
Jun 19, 2017 by R.N., Hotel Management
Thank you for the review. I hope we do have a chance to host you again. Raymond General manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Winnipeg

Water slide is fun.

Posted Apr 26, 2017
Staff is amazing, pool is nice, the restaurant is good, rooms were super clean.
Comment from Hotel Management
Apr 29, 2017 by ray, Hotel Management
Hello Samantha, Thank you for the amazing review. We hope to see you back soon. Raymond General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Second stay was as good as the first

Posted Apr 15, 2017
Pros: Rooms are very clean and comfortable. Good sized bath room, nice restaurant, nice pool with waterslide.
Location: We are driving through so can't say much about what's close by ... except the highway ;-)
We travel between Winnipeg and Toronto once or twice a year and are always trying to find a nice place to stay on the way.You really don't know what you're getting until you get there. We stayed here last Christmas and found it to be perfect for us. The price is a bit much for our budget, but with the pool, waterslide, restaurant, clean rooms and excellent staff, it makes for an easy choice.
Comment from Hotel Management
Apr 21, 2017 by R.N., Hotel Management
Hello, Thank you for the great review. I am glad that we were consistent in providing a comfortable stay for your family. We hope that you will try us again next time you are passing through. See you soon, Raymond General Manager.
4 out of 5
Recommended
for Everyone
by A verified traveler from Thunder Bay

Late Check in, Early Check out

Posted Apr 13, 2017
Flight was delayed to Thunder Bay. Checked in around 11 and was up and out around 8. Cleaning staff called me to let me know I had left my cell phone charger and they would leave it at the front desk. Very nice of them! Other than that room was clean, check in was fast, bed was comfy, shower was very nice and hot.
Comment from Hotel Management
Apr 21, 2017 by R.N., Hotel Management
Hello Dani, GI am glad we were able to get your belongings back to you quickly. Also i am pleased that we were able to meet your expectations on this stay. See you soon, Raymond General Manager
3 out of 5
Recommended
for Families
by A verified traveler

Convenient location to the Fort William side of TB

Posted Apr 11, 2017
Pros: location
Cons: A bit scruffy around the edges in the public areas.
Quick check-in, staff anticipated our needs and booked us into adjoining rooms which was appreciated. Restaurant staff were very accomodating and service was very good. A bit noisy because it was the weekend with lots of families, but it was happy noise and didn't interrupt sleeping. Beds and pillows were excellent!
Comment from Hotel Management
Apr 12, 2017 by R.N., Hotel Management
Hello TB Thank you for the review of our property. I am pleased that your stay was a good one and that the Guest Service staff were efficient and helpful. We will focus on the common areas and make sure we are presenting properly as we value the input from our guests. I hope we have the chance to host you again soon. Raymond General Manager