Exterior
Check availability

Reviews of Hotel Kaiserhof

4 out of 5
Hotel Kaiserhof
Wartburgallee 2, Eisenach, TH

Reviews

8.2

Very Good

Rating 10 - Excellent. 55 out of 165 reviews" "
Rating 8 - Good. 70 out of 165 reviews" "
Rating 6 - Okay. 31 out of 165 reviews" "
Rating 4 - Poor. 7 out of 165 reviews" "
Rating 2 - Terrible. 2 out of 165 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Allan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Perfect location next to old part of town.
Stayed 2 nights in Mar 2024

6/10 Okay

Branislav

Stayed 1 night in Dec 2023

10/10 Excellent

Louis

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Nice old fashion Hotel..close to the trains station and many other local attractions.Quiet, even in a traffic area..Good breakfast available early, even on Sunday
Stayed 1 night in Oct 2023

10/10 Excellent

Mark, Riverside

Liked: Cleanliness, staff & service, property conditions & facilities
A wonderful old-style hotel. Just minutes (drive) from the castle.
Stayed 1 night in Jul 2023

10/10 Excellent

Martha

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
wonderful
Stayed 2 nights in Apr 2023

10/10 Excellent

Adrian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

8/10 Good

Denis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022

6/10 Okay

Monika

Stayed 1 night in Sep 2022

10/10 Excellent

minjin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall staff was particularly helpful and friendly
Stayed 1 night in Sep 2021

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel, good food but lightly outdated rooms.
The hotel is in a great location to explore Eisenach and there is a lot to see. The service is great and the restaurant is one of the best that I have ever had the pleasure to eat in. The only critic I would have is that the room we stayed (115) in was a bit old. The minibar cupboard was screwed shut and the shower was very small. However everything was clean and functional and there was plug sockets next to the bed and wifi was free and fast enough for video calls. Breakfast was typical for a German hotel of this class. It included a selection of cheeses, meats , rolls , cereals etc. Bacon and scrambled eggs also available.
Stayed 1 night in Feb 2020

10/10 Excellent

Davis, Hingham, Massachusetts

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An established hotel centrally located in this small city. My single room was small but comfortable and very reasonable. My only quibble would be that the shower was cramped, but that wasn’t a problem in my fellow travelers’ double room. The restaurant is closed on Saturdays and Sundays, but there are plenty of good places a short walk away.
Stayed 2 nights in Mar 2019

8/10 Good

alan

Liked: Cleanliness, staff & service, property conditions & facilities
AJS/Eisenach 2019
I have stayed here before, but was give this time a very Cold room on the 4th floor. no heating (minus 9c outside).
Stayed 2 nights in Jan 2019

6/10 Okay

alexander

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
A disappointment because of the room they gave me.
I had chosen this wonderful old-style hotel in the old town and was very disappointed to a get a room so close to the lift that I got woken up numerous times (until abour midnight) by the lift-engine humming at various frequencies and decibel.
Stayed 1 night in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Overall a good choice
The receptionist could hardly speak English although she was quite pleasant. Check in was easy. Although we asked for adjoining rooms, we were given 2 rooms quite far apart but on the same floor. This hotel was not as close to the station as it looks on the map but still walkable. It is right near to the town centre and we were able to walk back to it quite easily from Wartburg castle ( I would not recommend walking up as the route is very steep). Their advice on bus numbers was slightly inaccurate as they gave out a schedule to Wartburg as bus#9 but the actual bus is #8. As we were short on time and not sure if #8 was the right bus, we ended up with a taxi. We walked back to the hotel to ask them to call us a taxi but were told to walk to the bus station and hail one. This set us back on our tightly planned travel shedule and we ended up missing the train we intended out of Eisenach. Storing our luggage was also strange. We were led to an unused dining room and told to just leave it there. No security. We just came back and took the luggage without any checks.
Stayed 1 night in Dec 2017

8/10 Good

Royston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location for sightseeing.
Do some research on the location (Google street view) or finding the hotel car park will be difficult. Get there early for the easiest parking. The location is great for the town centre with the Bach museum not far away. The Wartburg castle is absolutely amazing and is straight up Wartburgalle on which the hotel is situated. Do not attempt to walk up; the narrow, winding road is very busy with visitor traffic and the car parking up there is good. The hotel is very nice inside even though the rooms are on the small side. You will not spend much time in them since there is so much to experience in Eisenach. We were late booking a meal in the restaurant but their sister hotel a few minutes walk up Wartburgalle had a nice restaurant with lovely food. breakfast at the Kaiserhof was really nice with some exceptional pastries. English no problem.
Stayed 1 night in Sep 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Good location
The hotel is located extremely conveniently to explore the town as well as the Wartburg castle.
Stayed 1 night in Sep 2017

8/10 Good

Dee, Ohio

Liked: Cleanliness, staff & service, room comfort
Close to train, shopping and transportation
If you get there early, you can leave your bags, walk left around the corner one block to the Karlsplatz. It heads the shopping district where there are familiar stores and eateries. You can catch the 3/10 up the mountain to Wartburg Castle.
Stayed 1 night in Sep 2017

8/10 Good

sue, uk

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel
Convenient hotel for station and town. Good breakfast. Comfortable rooms
Stayed 3 nights in Sep 2017

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in great location
Great location that was walking distance from the train station and to good restaurants. Our room was large, clean and comfortable and had a great view of Wartburg Castle.
Stayed 1 night in May 2017

8/10 Good

Joerg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean hotel, a little bit noisy.
A little bit noisy, neighborsroom snoring was clearly audible through the wall, otherwise a nice and clean hotel, easily accessible from the trainstation.

4/10 Poor

marco

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Not good
Terrible service. Stuff so unpleasant. Nice building converted into hotel but rooms are very outdated, bed,shower,amenities... 2* max. Breakfast and the stuff there is the best part of this very sad selection . The castle nearby is worth the agony

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, room comfort
Good 3 star hotel
Location is on the corner just about entering old town center. It's fine, Stuff is horrible, dry, un helpful and not cordial ( both afternoon and next morning shifts ) Horrible experience with the WiFi. Not recommended to anyone who needs to work. The receptionist is also the barista and the beauty of the lobby evaporates with the quality of service. Room beds are top soft, curtains don't make the room dark, and the fan of the air-conditioning is noisy.. Beautiful city and the castle is a treat

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Ideal mid town centre site....however!
The hotel is obviously undergoing refurbishment. I find it difficult to understand timing such an activity for mid summer. There was no inhouse dining room other than for breakfast. It was suggested that evening meals were tken at a sister hotel 10 minutes walk away. There was no room service (food) available. During our stay work was going on on our landing, I presume refurbishing bedrooms. Carpets on ground level areas were alsobeing lifted and replaced. Warnings of these activities prior to arrival should have been given. The Hotel as obviously had some standing in the town and sells itself as such, but at the time we were there it fell short. I understand that an overnight parking fee could be charged....even though the parking was an outside open carpark but I feel that for someone who was parking for 11 nights a reduction on daily rate could have been offered. At times the park was inadequate for the number of guests staying.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
No Air Conditioning/Fans in Rooms!
For a hot summer day without Air Conditioning is impossible. Cant keep the windows open because of the noise from traffic outside. The complimentary breakfast was excelent.

10/10 Excellent

Jonathan, Geilenkirchen Germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Our stay there was great. The room was fairly large and the breakfast had a good selection. Would stay there again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel close to all we wanted to see
Everything at the hotel was fine staff where friendly room was clean and the hotel was close to eveything we wanted to see.

8/10 Good

Samantha, Colchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classic and elegant hotel
Very nice classic hotel with friendly staff, good wifi. Very comfortable beds and quiet rooms, although quite small. Excellent location and decent breakfast.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Traditional Hotel Downtown
Stayed one night. Staff was friendly and helpful.

10/10 Excellent

phil, berkshire england

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
historical hotel
this was my 5th visit to this hotel. the staff are always friendly and helpful. a nice breakfast is provided. the Hotel has a lot of character and is steeped in history. Will be returning again next year!

6/10 Okay

S, London

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Great location but
It's conveniently located between the station and the old town. The building is full of character, the bedroom was clean with free WiFi (they gave me two passwords, one each for my iPhone and iPad), and the inclusive breakfast was more than satisfactory. Apparently both restaurants downstairs are highly rated. I had a really nice dinner at Der Zwinger. If only they had English menu. Negative points: The bathroom was pretty basic with a shower only. The picture quality of the old bulky TV was terrible. The batteries of the remote controller were almost empty, though they were replaced while I was out after I complained to the receptionist. They charged me the tax which was supposed to be included in the rate ( I didn't argue as it was only a couple of Euros but I confirmed it later on Expedia). I wonder if I should have stayed at other hotels nearby: much luxurious looking Steigenberger whose rate was about the same as Kaiserhof or plain but definitely cheaper City closer to the station.

4/10 Poor

piotrki, Poland

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
TV programs
This is the first hotel, I could find 3 TV polish channels. The room was clean and big enough. It is very noisy in the room because one of the main streets is just next to. Breakfast is rather poor but scrambled eggs were the best of German hotels.

6/10 Okay

PH, Florida

Liked: Staff & service
Disliked: Room comfort
A little out of the way for touring.
An older, but clean hotel with helpful, pleasing staff. Located just outside Main Gate to the city. Unfortunately it is located near the train/ bus station and on a main traffic route. Since a/c was not apparent, we had to keep windows open and the traffic noise continued late into the evening and restarted around 5:30 am. The 5 Euro breakfast buffet is a deal. Most historic sites are within walking distance.

6/10 Okay

Matt

Liked: Cleanliness, property conditions & facilities
Overrated
Eisenach is a pretty small town, so most places will be well located. The room was spotless, the staff were friendly. No air conditioning, as is usual in Germany. Difficult to see what the basis of the 4 star rating was. I'd say it was a good quality 3 star.

6/10 Okay

David

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Wir waren für eine Nacht im Hotel Kaiserhof in Eisenach. Das Personal war nett und hilfsbereit. Der Zustand des Hotels im Allgemeinen ist in Ordnung. Man kann innerhalb weniger Minuten verschiedene Restaurants und Einkaufsmöglichkeiten zu Fuß erreichen. Das Frühstücksangebot war gut und für uns völlig ausreichend. Leider war die Sauberkeit im Zimmer für ein 4-Sterne Hotel nicht ausreichend. Im Bad funktionierte die Dusche nicht richtig und der Duschkopf müsste dringend erneuert werden. Außerdem waren noch Hygieneartikel vom Vorgänger im Badezimmer.
Stayed 1 night in Apr 2024

10/10 Excellent

Carsten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tolles Hotel mit Charme
Sehr tolles guterhaltenes altes Hotel mit Charme… Super Frühstück Freundliche Angestellte . Auch die Nachtrezeption war Mega nett und wir konnten im Tollen Bar Bereich noch einen absacker trinken . Einzig kleine Anmerkung wäre das die Zimmer eine kleine Renovierung benötigen , da sie etwas ins Alter gekommen sind. War für uns aber kein großes Problem , der Rest reißt es wieder raus . Wir würden wieder kommen 👍
Stayed 1 night in Jan 2024

10/10 Excellent

Joerg

Liked: Cleanliness, staff & service, property conditions & facilities
Sehr gute Lage, wenn man sich Eisenach ansehen will.
Stayed 1 night in Nov 2023

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Dirk

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Schönes Hotel mit Geschichte
Schönes altehrwürdiges Hotel mit Geschichte und superfreundlichen Mitarbeitern. Gutes Frühstück, tolle Restaurants Turmschänke und Hofbräu, Ladestation für E-Auto, wir kommen gerne wieder.
Stayed 2 nights in Nov 2023

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Andrea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zuvorkommendes Personal. Ansprechendes und reichhaltiges Frühstücksbüffet. Abendessen im Hause am besten mit Vorbestellung. Parkmöglichkeiten zwar vorhanden, aber und teuer.
Stayed 3 nights in Oct 2023

8/10 Good

Graziella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zentral und gut
Plus: zentral gelegen, toller Charme, grosszügiges Einzelzimmer, ausreichendes und frisches Frühstück Minus: sehr wenige Parkplätze und eng
Stayed 1 night in Sep 2023

8/10 Good

Norbert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alle Aspekte positiv, allerdings war das Frühstück nur guter Durchschnitt.
Stayed 1 night in Sep 2023

8/10 Good

Horst

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

6/10 Okay

Lutz

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Versprochener Parkplatz nicht vorhanden, Bad veralteter, kein Wellnessbereich Frühstück toll mit dort sehr aufmerksamen Personal
Stayed 1 night in Aug 2023

10/10 Excellent

Melissa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super Preis-Leistung. Zentrale Lage, sehr freundliches Personal, leckeres Frühstück und sauber. Perfekt für einen Kurztrip.
Stayed 1 night in Aug 2023

10/10 Excellent

Franziska

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles prima danke gerne wieder .
Stayed 1 night in Aug 2023

10/10 Excellent

Corinna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super Frühstück, ausreichend Auswahl ,sehr sauber, nettes Personal.
Stayed 3 nights in Aug 2023