Ratings based on 72 Verified Reviews

4.3 out of 5
90% of guests recommend
4.7 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Oxford

Well placed business hotel in the centre of town

Posted Jan 16, 2017
Pros: Central, clean, comfort, free wifi
Cons: More choice in restaurant
Location: Very central, next to main shopping mall and streets as well as the university and concert venues
Good hotel, good central location, very clean and comfortable, free WiFi. Overall really good value although the breakfasts are comparatively expensive. Mostly set up for business visitors.
Comment from Hotel Management
Jan 24, 2017 by A. Zeitler (General Manager) , Hotel Management
Dear Guest, Thank you for your good review and for staying with us. We are looking forward to welcoming you soon again. Best Regards
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 28, 2016
The check-in staff wasn't too pleased with my booking through Expedia! He told me that I have a very special price and can't get airline mileage points. All in all I had a good stay but the check in could have gone smoother.
3 out of 5
Recommended
for Business Travelers
by A verified traveler

Centrally located

Posted Aug 17, 2016
Pros: Location is good, clean and well maintained, nice little bar.
Cons: The internet should be faster. Inconsistency in the attitude of staff, some very good, others not. The hotel parking has a very inconvenient entrance.
Location: Shopping, many restaurants within walking distance.
Enjoyed my stay in Jena, great city to visit. Overall experience in the city was great.
Comment from Hotel Management
Nov 1, 2016 by Direktion, Hotel Management
Dear guest, Thank you very much for your feedback about your stay in our hotel. With kind regards, The management
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 18, 2015
Pros: Very clean, professional staff. Central location. The restaurant is terrific!
Cons: Why is it that the Steigenberger Hotel does not feel like it can offer high speed internet access to its customers, in this modern age?
Every time I come to Jena, I always stay at the Steigenberger. It's very centrally located, clean and the staff is welcoming. There are few other hotels that compare in terms of its modern facilities. If you are looking for more rustic accommodations, then there are other places you ought to consider. Try out Kardamom - the food is great! Not your standard German fare, but there are plenty of other options for that in Jena. When I first came to Steigenberger, they offered limited WLAN/Wi-Fi access (2 hours free/day). Over the past year, it has been unlimited, but sooooo slow. This has to change. Modern hotel chains need to offer free, unlimited high-speed internet access to travelers, whether there for pleasure or for business.
5 out of 5
Recommended
for Everyone
by A verified traveler from Salt Lake City, UT

Great hotel

Posted Jan 31, 2015
Pros: Quiet, Comfortable, Location
Comfortable hotel perfectly located in the center of Jena. Nice for working in the room with a large desk and fast internet for free. Fantastic continental breakfast with a great choice of high quality and fresh products.
Comment from Hotel Management
Mar 6, 2015 by Direktion, Hotel Management
Dear Ced, thank you very much for your comment. We look forward to your next stay. With kind regards the management of Steigenberger Esplanade
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful, centrally-located hotel

Posted Dec 31, 2014
Cons: I am happy that they changed the Wi-Fi to 24 hours free.
Well-run hotel with great staff and luxurious accommodations. Within a few steps of the shopping mall and the beautiful city center.
Comment from Hotel Management
Jan 14, 2015 by Direktion, Hotel Management
Dear Guest, We are glad that you enjoyed your stay and hope to see you again very soon. With kind regards, The management of Steigenberger Esplanade
4 out of 5
Recommended
for Everyone
by Arie from Israel

Very good hotel in the center of Jena.

Posted Feb 14, 2014
Cons: The breakfast is VERY expensive- 18 Euro ! Last year it was free.
Good hotel at the best place in Jena. Good facilities. Very good room.
Comment from Hotel Management
Feb 26, 2014
Dear guest, thank you very much for your comment. We are looking forward to welcome you when staying with us the next time. With kind regards The management of Steigenberger Esplanade Jena
5 out of 5
Recommended
for Everyone
by Ernie from NYC

Posted Nov 2, 2013
They really should offer free Wi-Fi like other decent hotels. It seems ridiculous that one has to pay extra for internet access, especially given that this hotel caters mostly to business travelers. Make your money some other way. The food at Kardamom, the restaurant in the hotel, is fantastic.
Comment from Hotel Management
Jun 18, 2014 by Direktion, Hotel Management
Dear guest, thank youvery much for your criticism. We are pleased to inform you that Wi-Fi will be for free in our hotel starting January 2014 We are looking forward to welcome you when staying with us the next time. With kind regards The management of Steigenberger Esplanade Jena
3 out of 5
by Pete from Liverpool

Nice hotel just watch for high incidental charges

Posted May 11, 2013
Pros: Lovely hotel
Cons: Incidental charges are way too high
Location: Centre of Jena
Great location and lovely hotel BUT booking confirmed free internet but hotel suggested this was free for 30 minutes only and wanted to charge me 14 EUR for 5 hours internet until I complained PLUS room service charge is 10 EUR (highest I have seen anywhere in the world for this class of hotel). So be careful.
5 out of 5
Recommended
for Couples
by Geoff from Sydney, Australia

A safe selection.

Posted Jul 3, 2011
We stayed at Jena because it is close to Weimar, where the hotels were full. It is a good alternative. It is a business hotel, rates are good on the weekend. A typical four star business hotel. A shopping mall is next door.