Ratings based on 61 Verified Reviews

3.9 out of 5
74% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 21, 2017
Hotel is fine for an overnight. Furnishings etc. are a little dated but the room was clean and tidy, bed was comfy and the food was good so no complaints.
Comment from Hotel Management
Nov 14, 2017 by JC, Hotel Management
Hi Many Thanks for giving us feed back following your stay this helps us to improve where needed and also good to share with team. We do hope you would stay with us again on your next visit to the highlands. Regards JC Reception
3 out of 5
by kimberly

Great hotel for the budget conscious!

Posted Sep 8, 2017 on Hotels
This was a nice hotel for those that are budget conscious. We were doing the Northcoast 500 and we were close to the end of our tour and we stopped in Thurso and stayed at this hotel. There was just myself and my husband. The room had a double bed and two twin beds. It was a bit tight in the room, but fairly comfortable. The only downside really was that there were no outlets at all to plug anything into. We are from the US and we bought a small box that would connect to their outlets and our box had 2 US outlets. So we were able to charge our phones. There was no hairdryer or anywhere to plug one in. So that was my biggest complaint of all.
Comment from Hotel Management
Sep 11, 2017
Thank you for your review and we appreciate your comments we will look into accommodating additional outlets , Many Thanks Reception
5 out of 5
by Donald

Good Stay, great location after a long day's drive

Posted Sep 5, 2017 on Hotels
Provided breakfast was excellent. Best we had the whole vacation. Restaurant food was very good and they had a good variety of menu items.
Comment from Hotel Management
Sep 11, 2017
Many Thanks for taking time to review our hotel we appreciate your comments , Kind Regards Reception
4 out of 5
Recommended
for Everyone
by A verified traveler from sydney

Posted Aug 31, 2017
Good although mattress was not comfortable........brekkie was very good.
Comment from Hotel Management
Sep 4, 2017 by jc, Hotel Management
Hi Good Morning and we are delighted that you enjoyed your breakfast one of the best meals of the day. We will check out your issue re comfort and appreciate your feedback. Kind Regards
5 out of 5
by Donald

Posted Aug 28, 2017 on Hotels
Totally accommodating, a pleasant stay
Comment from Hotel Management
Sep 4, 2017
Many Thanks for taking time to give us a review this is much appreciated. Regards JC Reception
3 out of 5
by A verified traveler

Not great but OK for a one night stay

Posted Aug 13, 2017 on Hotels
This was a well located hotel with good parking facilities. The family room was large but packed with beds and furniture so difficult to move around, although this didn't really bother us. A couple of the lights didn't work - one above one bed and one above the mirror which was in an alcove so difficult to see to put make up on. The shower room was very large - basic but just what you need, but no shelf or anything to put your bits and pieces on. Had dinner in the bar but the food wasn't of great quality and the customer service was terrible - there only seemed to be one girl doing all the serving and so it was a long wait in between ordering, eating and choosing dessert. Lemon meringue was inedible - we mentioned this when paying and managed to get about £1 off the bill - not particularly satisfactory. Breakfast was ok - lovely fresh fruit, cereal, cheese, ham and hot food buffet - didn't try the hot food though. There was a breakfast menu but the pastries and croissants mentioned on it were not on the buffet and we overheard another customer try to order food not on the buffet from the menu and was told that the kitchen didn't serve it. Again there was only one girl serving and, although she was doing her best, the buffets constantly needed replenishing. A disappointing experience but ok for one night.
4 out of 5
by Jennifer

Posted Aug 9, 2017 on Hotels
The staff is amazing! The place is dated and not as close to attractions as we thought.
Comment from Hotel Management
Aug 14, 2017
Hi Good Morning , Thank you for your time to give our hotel a review we appreciate any feed back and will pass on your comments to our team. Many Thanks and Kind Regards JC Reception
3 out of 5
by John

Cheery but tired little hotel

Posted Aug 7, 2017 on Hotels
Good service, breakfast was also good with a unusually wide selection of fruits and berries. Evening meal was mixed, soup was good, stroganof was acceptable. Room is functional and clean but the hotel is showing it's age. Shower was on the cool side and the room has had a smoker in it recently.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location for the north and very close to the

Posted Aug 7, 2017
Nice friendly staff, restaurant good selection of food. Car park a little small but road parking was available. Room was a bit of a squeeze for a family of four. Walls were a little thin.
Comment from Hotel Management
Aug 7, 2017 by JC, Hotel Management
Hi Good Morning , and Just a quick thank you for taking time to review your recent stay with us. We appreciate all feedback and hope you will visit this wonderful part of the coast again. I will share your comments with the team.
4 out of 5
by A verified traveler

Good hotel

Posted Jul 31, 2017 on Hotels
Food and service was good. The only problem was a squeaking door hinge on the room but that was quickly fixed by the staff.
Comment from Hotel Management
Aug 7, 2017
Hi Good Morning and thank your for taking time to give us some feed back on your recent stay , pleased we could help with the squeaky door. Many Thanks. JC Reception