Ratings based on 282 Verified Reviews

4.5 out of 5
92% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Hong Kong

Nice hotel close to everything.....

Posted Dec 29, 2017
Pros: Everything
Cons: Waitress in the restaurant....select more charming faces please.
Location: Everything you want is there. wonderful is the word.
I haven't checked in Mariott for a while and this stay gave us a big surprise. Staff were polite and professionally trained though sometimes a bit slow.... I was being upgrade to top floor and overviewing great sights. I stayed for only two nights this time, will sure consider to stay in this hotel again next time. All the best.
Comment from Hotel Management
Jan 5, 2018 by Terry Gu, Hotel Management
Dear Valued Guest, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Guangzhou Marriott Hotel Tianhe. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Guangzhou Marriott Hotel Tianhe and we hope you choose to stay with us again whenever your travel needs bring you back to Guangzhou. Sincerely, Terry Gu Marketing Communications Officer Guangzhou Marriott Hotel Tianhe
5 out of 5
Recommended
for Everyone
by A verified traveler from san Francisco

Nice hotel close to the shopping mall

Posted Dec 26, 2017
Will come again next trip to Guangzhou and recomen to friends.
Comment from Hotel Management
Dec 28, 2017 by Dear Valued Guest, Thank you for taking the time, Hotel Management
Dear Valued Guest, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Guangzhou Marriott Hotel Tianhe. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Guangzhou Marriott Hotel Tianhe and we hope you choose to stay with us again whenever your travel needs bring you back to Guangzhou. Sincerely, Terry Gu Marketing Communications Officer Guangzhou Marriott Hotel Tianhe
4 out of 5
Recommended
for Everyone
by A verified traveler

A good Choice

Posted Oct 26, 2017
Overall my experience was excellent, Excellent: Location, Rooms, Clean, Service. Some inconvenience because The lobby is on the 5th Floor and with Room service. The business Center and other facilities are very good.
Comment from Hotel Management
Nov 1, 2017 by Terry Gu , Hotel Management
Dear Valued Guest, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Guangzhou Marriott Hotel Tianhe. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Guangzhou Marriott Hotel Tianhe and we hope you choose to stay with us again whenever your travel needs bring you back to Guangzhou. Sincerely, Terry Gu Marketing Communications Officer Guangzhou Marriott Hotel Tianhe
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to everything

Posted Oct 6, 2017
Very nice and clean. Nice staffs. Close to everything.
Comment from Hotel Management
Oct 11, 2017 by Terry Gu , Hotel Management
Dear Valued Guest, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Guangzhou Marriott Hotel Tianhe. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Guangzhou Marriott Hotel Tianhe and we hope you choose to stay with us again whenever your travel needs bring you back to Guangzhou. Sincerely, Terry Gu Marketing Communications Officer Guangzhou Marriott Hotel Tianhe
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, B.C., Canada

Exactly what you would expect from a Marriott

Posted Oct 1, 2017
As usual, the hotel didn’t surprise us. The only thing I would like to see is a more robust Business Center that offers better services to handle complex language translations etc
Comment from Hotel Management
Oct 11, 2017 by Terry Gu , Hotel Management
Dear Valued Guest, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Guangzhou Marriott Hotel Tianhe. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Guangzhou. Sincerely, Terry Gu Marketing Communications Department. Guangzhou Marriott Hotel Tianhe
4 out of 5
by Yin Yin

Recommended!

Posted Sep 20, 2017 on Hotels
Strategically located. Nice clean room and spacious.
Comment from Hotel Management
Sep 22, 2017
Dear Valued Guest, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Guangzhou Marriott Hotel Tianhe. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Guangzhou Marriott Hotel Tianhe and we hope you choose to stay with us again whenever your travel needs bring you back to Guangzhou. Sincerely, Terry Gu Marketing Communications Officer Guangzhou Marriott Hotel Tianhe
5 out of 5
Recommended
for Everyone
by A verified traveler

Good Hotel, well located

Posted Sep 12, 2017
Nice and big hotel, good intalations, nice people and good location
Comment from Hotel Management
Sep 13, 2017 by Terry Gu, Hotel Management
Dear Valued Guest, Thank you for sharing your experience at Guangzhou Marriott Hotel Tianhe. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! Sincerely, Terry Gu Marketing Communications Officer Guangzhou Marriott Hotel Tianhe
5 out of 5
by Catherine from London

Beautiful Hotel

Posted Sep 8, 2017 on Hotels
the rooms are beautiful and staff are friendly. pool and gym are great and a very good breakfast. staff sometimes struggle with English though.
Comment from Hotel Management
Sep 11, 2017
Dear Valued Guest, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Guangzhou Marriott Hotel Tianhe. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Guangzhou Marriott Hotel Tianhe and we hope you choose to stay with us again whenever your travel needs bring you back to Guangzhou. Sincerely, Terry Gu Marketing Communications Officer Guangzhou Marriott Hotel Tianhe
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 23, 2017
Good location and staff! I enjoyed my night there! And I love the room layout!
Comment from Hotel Management
Aug 31, 2017 by Terry Gu, Hotel Management
Dear Valued Guest, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Guangzhou Marriott Hotel Tianhe. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Guangzhou Marriott Hotel Tianhe and we hope you choose to stay with us again whenever your travel needs bring you back to Guangzhou. Sincerely, Terry Gu Marketing Communications Department. Guangzhou Marriott Hotel Tianhe
5 out of 5
Recommended
for Everyone
by A verified traveler from new zealand

Beautiful hotel with great service

Posted Aug 8, 2017
Nice hotel; food was a little average but service was wonderful. Special thanks to Felix Liang at the business lounge for helping us! Overall a very enjoyable stay, would recommend or stay again. It was our first time in guangzhou.
Comment from Hotel Management
Aug 10, 2017 by Terry Gu, Hotel Management
Dear Valued Guest, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Guangzhou Marriott Hotel Tianhe. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Guangzhou Marriott Hotel Tianhe and we hope you choose to stay with us again whenever your travel needs bring you back to Guangzhou.