Ratings based on 503 Verified Reviews

4.2 out of 5
77% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from singapore

Nice hotel with good service

Posted Jun 14, 2018
Very good hotel with well trained staffs. I will continue to stay there the next time I am in Guangzhou.
4 out of 5
by A verified traveler from Texas, USA

Posted Jun 6, 2018
About 5 min walk to the subway. Very convenient for going anywhere, especially, going from and back to the airport.
Comment from Hotel Management
Jun 7, 2018 by martha, Hotel Management
Dear valued guest, thank you for staying with Hilton Guangzhou Tianhe and thanks for your comments. It is a great honor to know that you are satisfied with our hotel ambiance. It is true that our hotel is a perfect place for vacation where you could escape from the hustle and bustle life. Look forward to seeing you again soon. Thanks for your recognition which will allow us to keep making progress in the future. Greetings from Hilton Guangzhou Tianhe!
1 out of 5
by A verified traveler

Posted May 24, 2018
evertime i stay at this hotel i get a horrible experience with the staff. i am a diamond card holder with Hilton and this is by far the worst hilton in the world.
Comment from Hotel Management
May 30, 2018 by Martha, Hotel Management
We appreciate your feedback following your recent stay with us. We sincerely regret that our hotel did not live up to your expectations, and we have already addressed this issue with our staff. We will conduct effective trainings to our team members so as to improve our services. Exceptional guest service is always the foundation of our brand promise. However, we sincerely regret that we are unable to deliver perfect guest experience during your stay. We sincerely hope that we can serve you better on your next stay with us.
2 out of 5
by A verified traveler from Hk

Posted May 6, 2018
Comment from Hotel Management
May 8, 2018 by Martha, Hotel Management
Dear valued guest, thank you for staying with Hilton Guangzhou Tianhe .We sincerely hope that we can serve you better on your next stay with us.
5 out of 5
by A verified traveler from Canada

Posted May 6, 2018
beautiful hotel, helpful staff, nice lobby, nice modern rooms, great breakfast, one of the best hotels in Guangzhou. We loved it.
Comment from Hotel Management
May 8, 2018 by Martha, Hotel Management
Dear valued guest, thank you for staying with Hilton Guangzhou Tianhe and thanks for your comments. It is a great honor to know that you are satisfied with our hotel ambiance. It is true that our hotel is a perfect place for vacation where you could escape from the hustle and bustle life. Look forward to seeing you again soon. Thanks for your recognition which will allow us to keep making progress in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Kenya

Nice Hotel

Posted Apr 11, 2018
Enjoyed and friendly staff . Always helped when ever we were confussed.
Comment from Hotel Management
May 8, 2018 by Martha, Hotel Management
Thank you for your review. I am pleased to hear you enjoyed your stay . All of us at Hilton are passionate about hospitality and we hope to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Posted Apr 9, 2018
Staff and personnel are attendive. Location of the hotel is so so. The room is a little dull, with darker shads of Deco. Other than that it is pleasing.
Comment from Hotel Management
May 10, 2018 by Martha, Hotel Management
Just wanted to thank you for your recent stay here at Hilton Guangzhou Tianhe! So glad you were able to experience our authentic Hilton hospitality. We kindly invite you to join HHonors and book on the official website, you can enjoy complimentary Wi-Fi and special gifts. Thank you very much for your support. We intend to make every effort to ensure your stay with us an enjoyable and memorable experience. We hope to welcome you back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Taichung

Great hotel comfortable room

Posted Feb 12, 2018
Had a great experience staying at this hotel. Room was spacious and clean. Hotel stuff is very friendly!
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Feb 9, 2018 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Feb 7, 2018 on Hotels